Stonehearth Alpha Download FAQ:
1) I followed the steps above but Humble Bundle did not recognize my e-mail address and I can’t get to the download page. What do I do?
Humble Bundle does not yet have pages for people who pledged at the $15 and $25 Kickstarter levels, or for the people who pre-ordered the game but not the beta. So if you’re in that bucket, don’t worry, your pages will be up closer to release time.
If you pledged at $30+, Humble Bundle is uniquely identifying you by the e-mail address you used to purchase Stonehearth. So if you pledged during the Kickstarter, double check that the e-mail you’re using to get your download page is the same e-mail that’s registered with either your Kickstarter account or your Paypal account. If you bought the game after, then you should use the e-mail address you used in that Humble Bundle widget.
If you’re sure you’re using the right e-mail address, email email@example.com with your name, the e-mail you pledged with, and forward, if you still have, it, whatever confirmation e-mail you got from Kickstarter/Paypal/Humble Bundle to confirm that your pledge was received. We’ll work together to figure out what happened, so the more data you can send us, the better.
If you’re one of the few people who contacted us after the Kickstarter because you lost your original e-mail account or needed to change where we contact you under, and are not able to get your page via the new account you told us to use, our poor meat processors (and giant spreadsheet) may have misplaced you. If so, send us more mail at firstname.lastname@example.org (preferably with your original request included) and again, we’ll try to figure out what happened.
**2) Ok, I’m at the Humble Bundle download page, but I’m seeing a different reward tier than what I signed up for. What should I do? **
First, don’t panic! Second, grab your towel. Third, keep reading.
If you pledged more than $75, all your digitally downloadable rewards are the same as the $75 tier, so that’s where Humble Bundle put you. Your additional rewards (physical and game-design-related) will be either mailed or communicated to you separately by Radiant. So if this is you, you’re at the right page, and can go ahead and download the build.
If you pledged less than $75, or pledged multiple times via Paypal and did not get the reward tier(s) that you were expecting, please do not download anything from the page you were wrongly assigned. Instead, gather your Kickstarter/Paypal/Humble Bundle store e-mail receipts from when you first pledged, and confirm that you really did sign up for the tier(s) you remember signing up for.
Remember, if you redeemed a gift copy of Stonehearth then you will not see any Kickstarter rewards (but the person who gifted you the key will). Fear not, you will still receive the rewards.
If you are the main backer yourself and are not seeing the rewards on your humble page then first make sure you have received the same tier that you backed. If your Humble page is showing an incorrect tier gather your receipts and purchase information.
Once you have confirmed and collected, send mail to email@example.com with the receipt data and the tiers you actually wanted, and we’ll try to get everything fixed up.
In particular, if you pledged multiple times through Paypal, and sent us no instructions as to whether you meant to combine your pledges for a higher tier or get multiple lower tiers, we may have defaulted to something different than what you intended. If so, please take a moment to visualize us sitting in front of a giant spreadsheet, diligently poking at cells, before sending your corrective e-mail.
3) My Kickstarter/Paypal e-mail address is different from my Humble Bundle e-mail address. How can I make Stonehearth show up in my Humble Bundle account?
Use your Kickstarter/Paypal email address to get to the Stonehearth download page. Then, you can use the “claim this page” button in the upper right corner to associate this page with your Humble Bundle account.
If you’ve still got questions, please e-mail the gracious folks at: firstname.lastname@example.org
4) The download page/link doesn’t work!
Please contact Humble Bundle directly at email@example.com
5) Since I pledged at $25+ during the Kickstarter, I should be getting 2 copies of Stonehearth, one for me and one for a friend. How do I get my friend their copy?
On the download page, there is a big white box that says Stonehearth Gift Key. Send the link inside to your friend.
If you accidentally clicked on the link yourself, and then entered your own e-mail address, and got a link to a second download page, you can still give this to a friend. Just send them the url of that second page and tell them to use the button in the upper right corner to claim it to themselves. If they don’t have a HB account, they can also use the “change e-mail” link in the lower left corner of the page.
If you’ve somehow managed to claim (using the claim button) both the first download page AND the gift download page… email firstname.lastname@example.org to get this sorted back out.
6) I’m late to the game! Can I still get access to the alpha?
Yes, if you would like to donate now, you will get access to the alpha immediately.
7) If I download from the humble bundle store, will I still be able to download the game on steam?
Yes, your Humble Bundle download page will have a big green box on it that says “Generate Steam Key”. Hit the button and copy the key into your steam client in order to play the game on steam.
8) Can I use one key multiple times? Because I would like to install the game on more than one machine.
Yes, you can download it to as many computers as you like.
9) Help! I bought the $30 tier during the Kickstarter, and the first e-mail was correct but when I clicked the redeem link on the gray page, I got another e-mail and a link to the $15 tier instead!
You’re actually OK! The $30 Kickstarter tier comes with a free version of the $15 tier you can give to a friend. When you got to the first gray page, the one that said “Congrats, $30 tier on it” that’s the place you should return to download your copy of Stonehearth Alpha 1. The white box on that page is actually the gift link you can give to a friend.
Since you clicked on that link (perhaps thinking it was the redeem link) you’ve also redeemed that second $15 to yourself. But that’s OK! You can still give this page to a friend by sending them the url to it. Then tell them to hit the “claim this page” link to add it to their Humble Bundle account.
10) I paid $30 but I don’t see a friend key on my download page. What gives?
If you pledged after the Kickstarter ended, (after June of 2013), you are no longer eligible for the Kickstarter era rewards which include the extra friend copy.