Haven't received Alpha Key though I pledged for the $50 Kickstarter Package

#2

Hey Nebula, email contact@radiant-entertainment.com with the email you used to back during the KS and we’ll try to figure this out. Attach any statements you think would be useful.

#3

*Edit: Seemed that I didn’t actually get the project through Kickstarter, but instead through purchasing it via PayPal.

#4

not to worry… just send the confirmation email from PayPal with your transaction ID to the same address @sdee provided… they’ll get you squared away! :+1:

#5

Just did, hopefully I can still retain all the bonuses in the package, which I imagine shouldn’t be a problem. Really nice to see them offering support in such a prompt manner.

#6

yup, these folks are the bees knees… :smile:

except for @Doug…

#7

This might be a bit redundant, you might have already tried it, and I’m sure Radiant will be able to assist, but have you tried these steps?

Actually, @sdee is that support thread worth keeping up? Should people be seeing Stonehearth on their humble page now without having to resend keys and stuff?

#8

Geoffers! I remember you commenting on one of my posts months ago, nice to see someone who has stuck around. I got my Alpha Key and am installing right now, though I never knew that Humble Bundle was setting it up facepalm. Sorry for the hassle Sdee, just me being clueless about news I suppose.

#9

Team Radiant doesn’t permit him to leave, or sleep… or bathe

glad you’re all sorted out though! :+1:

we’ll leave this open to perhaps grab a comment on the guide @Geoffers747 mentioned…

#10

I knew I recognised your username from somewhere!

And yes, unfortunately as @SteveAdamo has mentioned I am contractually bound to spend 18 hours a day ensuring this place runs like clockwork.

Nobody leaves.

#11

I think if you were a Kickstarter era backer, you still have to get the keys via the resender and then claim them to see it on your Humble Page–but I could be wrong. :slight_smile: If anyone knows differently, let us know!

#12

Well if you don’t.

And we don’t.

Who else is there?

#13

Chuck Norris… done

#14

Someone from the Kickstarter era who never tried using the Humble Key resender and just had it appear in their account? Chuck Norris probably DOES qualify. XD

#15

Chuck Norris doesnt have to use a “key resender”… keys send themselves to Chuck Norris…

#16

Radiant Team,

I created this account for the sole purpose of finding out about the long overdue fulfillment of my Kickstarter pledge. I have sent several messages through Kickstarter with no response. I have included pictures of my Kickstarter account and would like my keys or a refund please. You can easily check this on kickstarter as well under the same name and email.
Thank you

#17

Also,
I am well aware of the HumbleBundle Key Resender process. There are no keys in my account. And, yes, the same email is used for Kickstarter and HumbleBundle.

Please correct this.

Troy

#18

hey there @humbleroots, welcome to the discourse :smile:

although i am not a member of TR, i’ll page @sdee and @brad, so that they can take a look at your problem. i believe the team is currently taking a bit of time off for thanksgiving, but they should be back in the office on monday.

#19

Hey @humbleroots, I’ve sent your key to you through direct message. Sorry for the inconvenience!

#20

Hi, @sdee! I’m having the same problem as @humbleroots had. Tried contacting in every way and no response. How do I get you my info?

#21

Your page was accidentally deleted on Humble Bundle! I have undeleted it and sent you your key in a discourse PM. Lemme know if you encounter any other issues!