Game won't start [Steam]

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1

Summary:
When I try to launch the game, a black box opens, and doesn’t load, whelp! I reinstalled, validated files, disables all the mods… No luck!
[Enter basic crash description here. E.g. immediate crash to desktop, black screen with music playing, Windows error dialog popup, etc.]

Stonehearth.log:
SORRY BUT NEW USERS CAN’T UPLOAD FILES!

2019-12-05 10:56:37.115085 |       server |  1 |                              app | Stonehearth Version 1.1.0.949 (x64)
2019-12-05 10:56:37.116085 |       server |  1 |                      core.config | user id is    a8a52b45-5507-465d-a8a9-46be63da08b4
2019-12-05 10:56:37.117085 |       server |  1 |                      core.config | session id is a3486f5f-7e34-4ff6-a6c3-6d3cc78da67f
2019-12-05 10:56:37.117085 |       server |  0 |                              app | Steam present.
2019-12-05 10:56:37.125199 |       server |  0 |                      core.system | Initializing crash reporter
2019-12-05 10:57:01.837771 |       server |  1 |                        resources | Modules are verified pristine.
2019-12-05 10:57:02.791127 |       server |  0 |                              app | Running Stonehearth server on port 50209
2019-12-05 10:57:02.792019 |       client |  0 |                      client.core | Connecting to local server...
2019-12-05 10:57:02.792019 |       server |  0 |                  physics.navgrid | subspace pathfinder is enabled
2019-12-05 10:57:02.856147 |       client |  1 |                      game_engine | Initializing OpenGL
2019-12-05 10:57:02.884041 |       server |  1 |                             mod radiant | lua controller lifetime tracking set to "nil"
2019-12-05 10:57:03.088093 |       server |  0 |                             mod stonehearth.ai.service | enable_cpp_placeholders is on
2019-12-05 10:57:03.088093 |       server |  0 |                             mod stonehearth.ai.service | enable_cpp_compound_action is on
2019-12-05 10:57:03.095095 |       client |  1 |                      game_engine | Determining window placement
2019-12-05 10:57:03.095095 |       client |  1 |                      game_engine | Selecting monitor at 990, 570
2019-12-05 10:57:03.095095 |       client |  1 |                      game_engine | Creating OpenGL Window
2019-12-05 10:57:04.793531 |       client |  1 |                      game_engine | Creating OpenGL Context
2019-12-05 10:57:04.797532 |       client |  1 |                      game_engine | Finished OpenGL Initialization
2019-12-05 10:57:04.806534 |       client |  1 |                    horde.general | Initializing GL2 backend using OpenGL driver '4.6.0 NVIDIA 441.41' by 'NVIDIA Corporation' on 'GeForce GTX 1050/PCIe/SSE2'
2019-12-05 10:57:06.870063 |       client |  1 |                          browser | cef started.
2019-12-05 10:57:06.888066 |       client |  1 |                          browser | Navigate called without an existing browser!
2019-12-05 10:57:06.895070 |   thread9948 |  1 |                          browser | Doing a buffered navigation to http://radiant/stonehearth/ui/root/index.html
2019-12-05 10:57:07.471218 |       client |  0 |                  physics.navgrid | subspace pathfinder is enabled
2019-12-05 10:57:07.542236 |       client |  1 |                      client.core | user feedback is off
2019-12-05 10:57:34.221952 |       client |  0 |                      game_engine | window closed.  exiting process

[Paste your Stonehearth.log file here. The file is located in the game install directory. Default Steam location is C:\Program Files (x86)\Steam\steamapps\common\Stonehearth]

Attachments:
I don’t have crash.dmp
[Upload your crash.dmp (from the game install directory). If you are a new user and thus unable to upload please say so and we will assist you.]

Versions and Mods:
No mods installed, lates version
[What version of Stonehearth are you playing? Have you installed any mods?]

System Information:
Windows 10
NVidia Geforce 1050, Overclocked by 200 on core, 500 on memory. Stable.
AMD A8-9600
8GB Ram
Samsung 860 EVO 4tb ssd

[Please list Windows version (7, 8, 8.1, 10), video card (e.g. GTX 780), and monitor type (laptop panel or external monitor)

Have you attempted basic troubleshooting steps here: Crashing on start? Read this! UPDATED October 18, 2016
Yes
[Have you attempted all the steps detailed in linked post? Please do before posting!]

Notes:
None
[Any additional useful information]

2

Hi!
so if i get you right the game just flashes a black box and then dissapears without a trace and nothing happens right? could you try unhooking all non-needed usb-things from your pc? (so things like webcams etc. just keep keyboard and mouse) that worked for me what i had a simmilar issue.

3

Hye!

It just shows up a black box, and it loads the stonehearth mouse cursor. It doesnt to anything else. I only have 2 USB things in my pc, a mouse and a keyboard.

4

Hello? Can someone help me?

5

Pres F5, possi ly several times until it works

6

@max99x any ideas?

7

Pressing F5 doesn’t work, still got the black screen

8

You mentioned that you disabled all the mods. That makes me assume that the game worked before, since you installed mods. What changes have been made to the system between the last time the game ran successfully and when it started to fail?

9

Bought new antivirus, from norton Security to Norton 360. I disabled it but no lock there.

10

Anti-virus programs are notorious for causing this sort of random crashes. Since the game hasn’t been updated in a year, that seems to be the likely cause. Disabling it should have been enough, but can you try excluding the game folder from its blocking and reinstalling?

1 Like
11

I did actually

Verzonden vanaf Samsung-tablet.

-------- Oorspronkelijk bericht --------

12

Well, without a crash.dmp and with nothing unusual in the log, the game process is most likely being killed by another program, be it an antivirus or something else. There’s little else I can help with there without more info. The Windows Event Log could have some details, I suppose, but it has a lot of noise most of the time so you might have some trouble finding entries that relate specifically to Stonehearth.

1 Like
13

Also slightly unrelated but using Norton as an antivirus, ouch. I concider Norton a virus all of its own…

14

How do i upload the crash.dmp? I don’t have that file…

Verzonden vanaf Samsung-tablet.

-------- Oorspronkelijk bericht --------

15

If the game crashes by itself, it will generate a crash.dmp file in the same folder as the log (it may appear as just crash if you have Windows hiding file extensions). If something else kills it, there won’t be a crash.dmp.

16

Why if I may ask? :slight_smile:

Verzonden vanaf Samsung-tablet.

-------- Oorspronkelijk bericht --------

17

Windows Defender that comes with Windows 10 for FREE is really good these days against viruses and also very low performance impact. buying extra anti-virus software is not a need

1 Like
18

True that, but aith norton I can protect all my 5 devices with backup, VPN, cloud storage. And since I have android divices aswell, Norton is quite a nice program.

Verzonden vanaf Samsung-tablet.

-------- Oorspronkelijk bericht --------

19

I have bitdefender
10 devices for 30 or 40 € for 2 years

20

Fixed the bug.
Reinstalled windows, and it fixed it!

Thanks.

2 Likes