Crash on start-up

Summary:

I just bought Stonehearth and I am having the "Stonehearth has stopped working issue on start-up. I tried everything from both topics (on steam and in here)

Stonehearth.log:

2018-04-27 19:01:47.856476 | server | 1 | app | Stonehearth Version 0.24.0.790 (x32)
2018-04-27 19:01:47.856476 | server | 1 | core.config | user id is ecd2bc60-41e3-4310-be37-06afd9e12324
2018-04-27 19:01:47.856476 | server | 1 | core.config | session id is 9106959b-03d5-4a3e-a6fd-49c86daca08c
2018-04-27 19:01:47.856476 | server | 0 | app | Steam present.
2018-04-27 19:01:47.856476 | server | 0 | core.system | Initializing crash reporter
2018-04-27 19:01:47.856476 | server | 0 | lua.data | lua jit is disabled
2018-04-27 19:01:49.525349 | server | 1 | resources | Modules are verified pristine.
2018-04-27 19:01:49.619106 | server | 0 | app | Running Stonehearth server on port 52964
2018-04-27 19:01:49.619106 | client | 0 | client.core | Connecting to local server…
2018-04-27 19:01:49.619106 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2018-04-27 19:01:49.619106 | client | 1 | game_engine | Initializing OpenGL
2018-04-27 19:01:49.638924 | server | 1 | mod radiant | lua controller lifetime tracking set to “nil”
2018-04-27 19:01:49.688910 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2018-04-27 19:01:49.699921 | client | 1 | game_engine | Determining window placement
2018-04-27 19:01:49.699921 | client | 1 | game_engine | Selecting monitor at 952, 501
2018-04-27 19:01:49.699921 | client | 1 | game_engine | Creating OpenGL Window
2018-04-27 19:01:50.046583 | client | 1 | game_engine | Creating OpenGL Context
2018-04-27 19:01:50.046583 | client | 1 | game_engine | Finished OpenGL Initialization
2018-04-27 19:01:50.046583 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.6.0 NVIDIA 397.31’ by ‘NVIDIA Corporation’ on ‘GeForce GTX 970/PCIe/SSE2’
2018-04-27 19:01:50.167018 | client | 1 | browser | cef started.
2018-04-27 19:01:50.167018 | client | 1 | browser | Navigate called without an existing browser!
2018-04-27 19:01:50.182644 | thread9520 | 1 | browser | Doing a buffered navigation to http://radiant/stonehearth/ui/root/index.html
2018-04-27 19:01:50.230021 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2018-04-27 19:01:50.250040 | client | 1 | mod radiant | lua controller lifetime tracking set to “nil”
2018-04-27 19:01:50.353154 | client | 1 | client.core | user feedback is off
2018-04-27 19:01:50.353154 | client | 1 | network | client allocating new send buffer (total: 0)
2018-04-27 19:01:50.353154 | client | 0 | client.core | Authenticating…

Attachments:
Can’t find any crash.dmp

Versions and Mods:

No mods, last version from unstable branch.

System Information:

Windows 8.1, Nvidia GTX 970 (drivers updated)

Have you attempted basic troubleshooting steps here: http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-28/13297:

[Have you attempted all the steps detailed in linked post? Please do before posting!]

Notes:

[Any additional useful information]

Do you have any antivirus programs running? These are known to cause issues of the kind you’re experiencing.

As I said, I have tried everything from the multiple post about it. I only have Avast and I get the same error even without Avast (or windows Firewall) running.

1 Like

Hi @Homard. Sorry you’re having trouble. Can you describe what happens when you launch the game? (e.g. black screen with music, window closes immediately without error message, etc).

When I launch the game I get a white screen in windowed mode with the message “Stonehearth has stopped working” and then the game close. I don’t get any music but I have the Stonehearth (Grey?) cursor.

You might try resetting the Windows Firewall with these commands:

netsh advfirewall reset
netsh int ip reset c:\resetlog.txt
netsh winsock reset

Taken from this post:

1 Like

I had already try that but it didn’t help, and as previously said, I also tried to run it with both Avast and Windows Firewall off.

If you’re up for it, post the list of processes from Task Manager and we can see if anything looks suspicious.

Also, you could try running it using integrated graphics instead of the Nvidia card just to see if that works.

When I did the test I tried to shutdown as much app as possible, but for the moment here is the list:

Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 4 K
System 4 Services 0 20 080 K
smss.exe 384 Services 0 940 K
csrss.exe 568 Services 0 4 224 K
wininit.exe 644 Services 0 3 872 K
csrss.exe 656 Console 1 7 088 K
services.exe 700 Services 0 7 408 K
lsass.exe 708 Services 0 15 068 K
svchost.exe 780 Services 0 11 724 K
svchost.exe 812 Services 0 9 232 K
winlogon.exe 896 Console 1 8 548 K
dwm.exe 968 Console 1 38 220 K
svchost.exe 1008 Services 0 25 208 K
svchost.exe 304 Services 0 29 300 K
svchost.exe 360 Services 0 42 744 K
svchost.exe 584 Services 0 21 416 K
svchost.exe 1092 Services 0 22 264 K
AvastSvc.exe 1148 Services 0 63 880 K
spoolsv.exe 1324 Services 0 19 012 K
svchost.exe 1364 Services 0 30 776 K
armsvc.exe 1528 Services 0 4 144 K
DbxSvc.exe 1552 Services 0 25 372 K
svchost.exe 1676 Services 0 9 988 K
dasHost.exe 1704 Services 0 10 192 K
MSI_Trigger_Service.exe 1716 Services 0 12 356 K
NIHardwareService.exe 1820 Services 0 11 868 K
nvcontainer.exe 1840 Services 0 24 164 K
NVDisplay.Container.exe 1916 Services 0 11 732 K
NvTelemetryContainer.exe 1940 Services 0 13 328 K
OriginWebHelperService.ex 1968 Services 0 12 304 K
NVDisplay.Container.exe 860 Console 1 38 896 K
PnkBstrA.exe 2460 Services 0 4 348 K
svchost.exe 2508 Services 0 9 464 K
svchost.exe 3176 Services 0 8 700 K
WUDFHost.exe 3464 Services 0 6 592 K
unsecapp.exe 4404 Services 0 4 836 K
AvastBrowserCrashHandler. 1380 Services 0 704 K
AvastBrowserCrashHandler6 4260 Services 0 92 K
DropboxUpdate.exe 4276 Services 0 2 964 K
GoogleUpdate.exe 4160 Services 0 2 268 K
SearchIndexer.exe 4520 Services 0 45 568 K
nvcontainer.exe 3904 Console 1 29 072 K
taskhostex.exe 3028 Console 1 15 292 K
explorer.exe 2568 Console 1 197 308 K
NVIDIA Web Helper.exe 2808 Console 1 2 152 K
conhost.exe 1272 Console 1 112 K
RtkNGUI64.exe 5284 Console 1 9 908 K
Dropbox.exe 5452 Console 1 162 704 K
Dropbox.exe 5476 Console 1 6 156 K
Dropbox.exe 5504 Console 1 5 356 K
SettingSyncHost.exe 5968 Console 1 3 208 K
texmaker.exe 1032 Console 1 69 252 K
chrome.exe 4704 Console 1 356 164 K
chrome.exe 1908 Console 1 8 336 K
chrome.exe 908 Console 1 8 188 K
chrome.exe 1496 Console 1 44 780 K
chrome.exe 6528 Console 1 129 624 K
ctfmon.exe 5776 Console 1 4 908 K
AvastUI.exe 3808 Console 1 33 748 K
audiodg.exe 8016 Services 0 21 416 K
chrome.exe 1400 Console 1 350 892 K
chrome.exe 7616 Console 1 20 004 K
chrome.exe 8528 Console 1 43 688 K
chrome.exe 7720 Console 1 124 476 K
Steam.exe 9524 Console 1 78 100 K
steamwebhelper.exe 8940 Console 1 30 640 K
steamwebhelper.exe 9472 Console 1 9 620 K
SteamService.exe 196 Services 0 9 144 K
steamwebhelper.exe 4100 Console 1 34 120 K
SkyDrive.exe 8700 Console 1 15 376 K
svchost.exe 7576 Services 0 5 016 K
chrome.exe 4948 Console 1 200 072 K
PDFXCview.exe 6768 Console 1 466 680 K
chrome.exe 2884 Console 1 130 124 K
WINWORD.EXE 8268 Console 1 160 140 K
chrome.exe 3588 Console 1 276 348 K
splwow64.exe 8900 Console 1 10 720 K
chrome.exe 6236 Console 1 82 240 K
WmiPrvSE.exe 7900 Services 0 5 616 K
aswidsagenta.exe 7536 Services 0 30 488 K
Taskmgr.exe 4776 Console 1 26 200 K
chrome.exe 5324 Console 1 81 536 K
chrome.exe 3752 Console 1 179 680 K
cmd.exe 7572 Console 1 2 728 K
conhost.exe 7660 Console 1 6 168 K
tasklist.exe 9364 Console 1 5 956 K
WmiPrvSE.exe 9000 Services 0 6 304 K

Two two items that caught my attention were:
pnkbstra.exe
msi_trigger_service.exe

I’m not sure if they could be a problem, but anything that monitors running programs or network traffic (usually for performance or security) would be suspects that could interfere with Stonehearth.

Didn’t help… I will probably wait a bit so that the game development progress and there is less incompatibility issues, right now it feel like shooting in the dark

If you feel like shooting in the dark some more, you could try:
Toggling fullscreen / windowed mode
Running on the Intel graphics adapter

Otherwise, feel free to request a refund and tell them you couldn’t get the game to run.