Stonehearth Blackscreen (not enough disk space)

Support
1

Summary:
I start the game from steam and it opens full screen and its black, and the top says not responding.
Steps to reproduce:

  1. Open steam
  2. Open game
  3. Wait and it opens a black screen and does nothing.

Expected Results:
Game runs
Actual Results:
Game freezes entire computer
Notes:
After reading other forum suggestions I uninstalled all mods and verified and it still doesn’t run. All graphics drivers are up to date.
Attachments:
Stonehearth.log pasted below
Version Number and Mods in use:*
No mods, most up to date version.
System Information:
Windows 10
NVIDA Geforce GTX 970m

Stonehearth.log

2018-10-15 11:37:00.200437 | server | 1 | app | Stonehearth Version 1.0.0.893 (x64)
2018-10-15 11:37:00.200437 | server | 1 | core.config | user id is 148de79a-739e-11e6-8110-708bcd143307
2018-10-15 11:37:00.200437 | server | 1 | core.config | session id is 9753fa75-7c8c-47a9-a481-a4ef525e421c
2018-10-15 11:37:00.200437 | server | 0 | app | Steam present.
2018-10-15 11:37:00.212085 | server | 0 | core.system | Initializing crash reporter
2018-10-15 11:37:03.288095 | server | 1 | resources | Modules are verified pristine.
2018-10-15 11:37:03.350940 | server | 0 | app | Running Stonehearth server on port 52787
2018-10-15 11:37:03.350940 | client | 0 | client.core | Connecting to local server…
2018-10-15 11:37:03.350940 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2018-10-15 11:37:03.350940 | client | 1 | game_engine | Initializing OpenGL
2018-10-15 11:37:03.368881 | server | 1 | mod radiant | lua controller lifetime tracking set to “nil”
2018-10-15 11:37:03.395809 | client | 1 | game_engine | Determining window placement
2018-10-15 11:37:03.395809 | client | 1 | game_engine | Selecting monitor at 960, 531
2018-10-15 11:37:03.395809 | client | 1 | game_engine | Creating OpenGL Window
2018-10-15 11:37:03.395809 | server | 0 | mod stonehearth.ai.service | enable_cpp_placeholders is on
2018-10-15 11:37:03.396771 | server | 0 | mod stonehearth.ai.service | enable_cpp_compound_action is on
2018-10-15 11:37:03.824628 | client | 1 | game_engine | Creating OpenGL Context
2018-10-15 11:37:03.825625 | client | 1 | game_engine | Finished OpenGL Initialization
2018-10-15 11:37:03.825625 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.6.0 NVIDIA 416.34’ by ‘NVIDIA Corporation’ on ‘GeForce GTX 970M/PCIe/SSE2’
2018-10-15 11:37:03.925358 | client | 1 | browser | cef started.
2018-10-15 11:37:03.925358 | client | 1 | browser | Navigate called without an existing browser!
2018-10-15 11:37:03.930347 | thread11720 | 1 | browser | Doing a buffered navigation to http://radiant/stonehearth/ui/root/index.html
2018-10-15 11:37:04.004149 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2018-10-15 11:37:04.024095 | client | 1 | client.core | user feedback is on

2

Welcome to the forum, @fcwolfg :slightly_smiling_face:

Is this the first time you try to run the game, or have you been able to play it in the past?

Did you try doing a clean reinstall (deleting manually the Stonehearth folder - backing up previous savefiles and templates first - and then reinstalling via Steam)?

Which antiviruses/firewall do you have? Did you try adding an exception for the game in them?

What do your user_settings.json look like? It is a text file inside the Stonehearth folder, you can get there by right clicking Stonehearth in your Steam library, clicking on Properties, Local Files tab, then in ‘Browse local files’.

3

No I’ve been playing since the first Alpha release. This is the first time I’m having a major error.

I have tried a clean reinstall, now instead i have a white screen that’s not responding.

Windows Defender, and Stonehearth is allowed on my firewall.

User_settings.json

{
“user_id” : “148de79a-739e-11e6-8110-708bcd143307”,
“collect_analytics” : true,
“alpha_welcome” : {
“hide2” : true
},
“renderer” : {
“run_once” : true,
“use_high_quality” : false,
“enable_ssao” : false,
“enable_shadows” : false,
“msaa_samples” : 0,
“shadow_quality” : 1,
“max_lights” : 1,
“max_shadows” : 0,
“enable_vsync” : true,
“enable_fullscreen” : false,
“screen_width” : 958,
“screen_height” : 991,
“draw_distance” : 600,
“last_window_x” : 0,
“last_window_y” : 23,
“last_screen_x” : 0,
“last_screen_y” : 0,
“window_width” : 1920,
“window_height” : 1017,
“window_maximized” : true,
“enable_dynamic_icons” : true,
“graphics_preset” : -1,
“recommended_graphics_preset” : 1
},
“audio” : {
“bgm_volume” : 0,
“efx_volume” : 0.1,
“amb_volume” : 0.1
},
“force_32_bit” : false,
“language” : “en”,
“mods” : {
“stonehearth” : {
“enable_speed_three” : true,
“default_storage_filter_none” : false,
“auto_loot” : true,
“randomize_attributes” : false,
“show_hearthling_paths” : true,
“building_auto_queue_crafters” : true,
“max_citizens” : 20,
“tutorial” : {
“hide_camera_tutorial” : true,
“hide_intro_tutorial” : true
},
“hide_happiness_intro” : true,
“default_mining_zones_suspended” : false,
“auto_rescue” : true,
“infinite_inventory” : false
},
“debugtools” : {
“enabled” : true
},
“homf” : {
“customize_embarking” : false,
“customize_immigrating” : true,
“zoom_to_entity” : true,
“pause_during_customization” : true
}
},
“tutorial” : {
“hideStartingTutorial” : true
},
“enable_auto_save” : true,
“enable_analytics” : true,
“user_bindings” : {},
“multiplayer” : {
“server” : {
“default” : {
“max_players” : 1,
“remote_connections_enabled” : false
}
}
}
}

4

:thinking: could you try these one by one and check whether/which one of them works?:

  • Add an exception in Windows Defender to the Stonehearth.exe and crash_reporter.exe files (make sure it says “Process” and not “File”, apparently with files it doesn’t help much) :

https://discourse.stonehearth.net/uploads/short-url/25y71bpCpeje8U6zA0jJjT4OPzW.png

  • In your user_settings.json, change “force_32_bit” : false, to “force_32_bit” : true,
  • In your user_settings.json, change “collect_analytics” : true, to “collect_analytics” : false,
1 Like
5

I am not sure what you are showing me in that image.

6

Nevermind I got it, trying now.

7

Solved the issue, no room on PC, when i updated the drivers there was no room left on my computer. Sorry for the bother. Have a nice day.

2 Likes
8

Thanks for the follow up! Glad you found the problem :slightly_smiling_face:

1 Like
9

Back again, freed 1/3rd of computer memory (of 2tb) and its started up again black screening on start up. I am nearing my wits end with this.

10

Even with no mods, the unstable version, drivers up-to-date, and having added exceptions for the game to your antivirus? :thinking: What about forcing 32-bit in the user_setting.json?

What does your stonehearth.log say this time? Let it play for at least 2 minutes just to see if it gets to the radiant logo or the main menu (or does it still hang and not recover?).

11

My user_settings says:
{
“user_id” : “dede1541-516f-4d25-b303-4654e4eb12bf”,
“multiplayer” : {
“server” : {
“default” : {
“max_players” : 1,
“remote_connections_enabled” : false
}
}
}
}

The stonehearth log says:
2018-10-25 13:53:36.212108 | server | 1 | app | Stonehearth Version 1.0.0.906 (x64)
2018-10-25 13:53:36.240384 | server | 1 | core.config | user id is dede1541-516f-4d25-b303-4654e4eb12bf
2018-10-25 13:53:36.240384 | server | 1 | core.config | session id is c8d627ed-0d68-4680-9517-a7260094771f
2018-10-25 13:53:36.240384 | server | 0 | app | Steam present.
2018-10-25 13:53:36.241379 | server | 0 | core.system | Initializing crash reporter
2018-10-25 13:53:50.875464 | server | 1 | resources | Modules are verified pristine.
2018-10-25 13:53:51.078732 | server | 0 | app | Running Stonehearth server on port 59102
2018-10-25 13:53:51.092472 | client | 0 | client.core | Connecting to local server…
2018-10-25 13:53:51.173125 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2018-10-25 13:53:51.183328 | client | 1 | game_engine | Initializing OpenGL
2018-10-25 13:53:51.629696 | client | 1 | game_engine | Determining window placement
2018-10-25 13:53:51.629696 | client | 1 | game_engine | Selecting monitor at 990, 570
2018-10-25 13:53:51.629696 | client | 1 | game_engine | Creating OpenGL Window
2018-10-25 13:53:53.515295 | server | 1 | mod radiant | lua controller lifetime tracking set to “nil”
2018-10-25 13:53:54.222085 | server | 0 | mod stonehearth.ai.service | enable_cpp_placeholders is on
2018-10-25 13:53:54.223089 | server | 0 | mod stonehearth.ai.service | enable_cpp_compound_action is on
2018-10-25 13:53:58.755933 | client | 1 | game_engine | Creating OpenGL Context
2018-10-25 13:53:58.756931 | client | 1 | game_engine | Finished OpenGL Initialization
2018-10-25 13:53:59.036215 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.6.0 NVIDIA 416.34’ by ‘NVIDIA Corporation’ on ‘GeForce GTX 970M/PCIe/SSE2’
2018-10-25 13:54:28.871385 | client | 1 | browser | cef started.
2018-10-25 13:54:28.961856 | client | 1 | browser | Navigate called without an existing browser!
2018-10-25 13:54:29.738196 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2018-10-25 13:54:30.265705 | thread5536 | 1 | browser | Doing a buffered navigation to http://radiant/stonehearth/ui/root/index.html
2018-10-25 13:54:30.701515 | client | 1 | client.core | user feedback is off
2018-10-25 13:54:30.820668 | client | 1 | network | client allocating new send buffer (total: 0)
2018-10-25 13:54:30.856070 | client | 0 | client.core | Authenticating…
2018-10-25 13:54:30.953389 | server | 0 | simulation.core | Making authentication request with provider: host
2018-10-25 13:54:30.953389 | server | 0 | simulation.core | Authentication successful, responding with session.
2018-10-25 13:54:30.953389 | server | 0 | simulation.core | {
“session” : {
“player_id” : “player_1”,
“client_id” : “host”,
“provider” : “host”
},
“state” : “configuring”
}
2018-10-25 13:54:31.252781 | server | 1 | mod stonehearth.build.building_monitor | inventory was not present for player player_1
2018-10-25 13:54:31.297017 | server | 0 | mod stonehearth | Player ‘player_1’ joined
2018-10-25 13:54:31.408717 | server | 1 | network | server allocating new send buffer (total: 0)

Sorry for the late reply, work/school takes priority over games sadly.

12

I am having the same problem, yesterday I could completely play the game, I was experiencing lag so I restarted the game and got a black screen, I got the game to load once and made the mistake of closing the game to see if the problem was fixed, it wasn’t fixed I had just gotten lucky. I’m on my second reinstall.I have no steam workshop mods, just the automatic downloaded ones.