Game starts with a black screen (uninstall Windows 8 Firewall Control)

Starlord · November 26, 2015, 12:56pm

jomaxro · November 26, 2015, 2:12pm

Hey there @Starlord, welcome to the Discourse! Sorry about your problem launching the game. First, as it is Thanksgiving here in the US, I will warn you that support may be a bit slower than usual. Regardless, can you upload your crash.dmp file which is hopefully in the same folder as your log? You should be able to upload it directly to the Discourse. Also, can you check if you have a user_settings.json file, and if so paste the contents of it here as well.

Thanks, and Happy Thanksgiving!

Starlord · November 26, 2015, 2:56pm

Thanks @jomaxro, I can’t find any crash.dmp file. I didn’t know it’s Thanksgiving, but it’s okay, that you probably need longer to answer. My user_settings.json looks like this:

{
“user_id” : “d707d692-943c-11e5-99b6-086266d0196a”,
“mods” : {
“stonehearth” : {
“enable_cpp_ai” : true
}
},
“simulation” : {
“use_subspace_pathfinder” : true
},
“config_id” : 1
}

Happy Thanksgiving!

8BitCrab · November 26, 2015, 5:21pm

hey there @Starlord, could you try replacing text that with this,

{
    "user_id" : "d707d692-943c-11e5-99b6-086266d0196a"",
    "collect_analytics" : true,
    "enable_auto_save" : false,
    "renderer" : {
        "run_once" : true,
        "use_high_quality" : false,
        "enable_ssao" : false,
        "enable_shadows" : false,
        "shadow_resolution" : 256,
        "msaa_samples" : 0,
        "shadow_quality" : 1,
        "max_lights" : 30,
        "enable_vsync" : false,
        "enable_fullscreen" : false,
        "screen_width" : 1920,
        "screen_height" : 1018,
        "draw_distance" : 1000
    },
    "audio" : {
        "bgm_volume" : 0.6,
        "efx_volume" : 0.6
    },
    "enable_lua_jit" : false,
    "force_32_bit" : true,
    "language" : "en"
    }

although it doesnt always work, that has been a known fix in the past, so its worth a shot.

Starlord · November 26, 2015, 8:08pm

Thanks @8BitCrab, tried your solution, but it changed nothing. still the same error. I still don’t get a crash.dmp. Even tried some configurations, none helped. Btw. starting in windowed mode causes a white screen.

RepeatPan · November 26, 2015, 8:36pm

If you start the game and your screen is black (instead of the radiant intro/the game menu), but you can hear music (if enabled previously), try clicking into the window and press F5. I experience that sometimes, CEF doesn’t seem to load properly and F5 usually fixes that.

Starlord · November 26, 2015, 9:17pm

@RepeatPan, thanks for your advice, but this doesn’t work either. My Cursor shows just the loading icon, when I click into the window. Pressing F5 doesn’t work.

Drotten · November 26, 2015, 10:16pm

It appears that the text, that our dear moderator @8BitCrab gave you, has a character that’s not supposed to be there (making it invalid). Try replacing the same file with this instead:

{
   "user_id": "d707d692-943c-11e5-99b6-086266d0196a",
   "collect_analytics": true,
   "enable_auto_save": false,
   "renderer": {
      "run_once": true,
      "use_high_quality": false,
      "enable_ssao": false,
      "enable_shadows": false,
      "shadow_resolution": 256,
      "msaa_samples": 0,
      "shadow_quality": 1,
      "max_lights": 30,
      "enable_vsync": false,
      "enable_fullscreen": false,
      "screen_width": 1920,
      "screen_height": 1018,
      "draw_distance": 1000
   },
   "audio": {
      "bgm_volume": 0.6,
      "efx_volume": 0.6
   },
   "enable_lua_jit": false,
   "force_32_bit": true,
   "language": "en"
}

Starlord · November 26, 2015, 10:41pm

@Drotten, I already saw the character, it gave me an user_settings.json error on startup and directly deleted the character, but the problem is still there. Thanks for your help.

Starlord · December 1, 2015, 8:34am

Are there any new ways to solve this problem yet?

jomaxro · December 1, 2015, 2:53pm

Hey there @Starlord, now that it Tuesday, the developers are back at work! Let me ping @not_owen_wilson and @Albert for you to see what they can do for you! While you wait for them to reply (they are in California and it is still early there…), can you upload the most recent Stonehearth.log file from your install directory (and the crash.dmp if it is there)?

Wiese2007 · December 1, 2015, 3:09pm

dont forget at the moment its 7am there

Cube1 · December 1, 2015, 3:40pm

So… this has nothing todo with the graphics card?

Starlord · December 1, 2015, 4:21pm

@jomaxro, 2015-Dec-01 17:20:32.953806 | server | 1 | 2015-Dec-01 17:20:32.955808 | server | 1 | 2015-Dec-01 17:20:32.955808 | server | 1 | 2015-Dec-01 17:20:32.965315 | server | 0 | 2015-Dec-01 17:20:33.545500 | server | 0 | 2015-Dec-01 17:20:33.644580 | server | 1 | 2015-Dec-01 17:20:37.777578 | server | 1 | 2015-Dec-01 17:20:37.856100 | server | 1 | 2015-Dec-01 17:20:37.877477 | client | 1 | 2015-Dec-01 17:20:37.881481 | client | 1 | 2015-Dec-01 17:20:37.881481 | client | 1 | 2015-Dec-01 17:20:37.881481 | client | 1 | 2015-Dec-01 17:20:38.011011 | analytics | 1 | 2015-Dec-01 17:20:38.361388 | client | 1 | 2015-Dec-01 17:20:38.362889 | client | 1 | 2015-Dec-01 17:20:38.377900 | client | 1 | 2015-Dec-01 17:20:39.834777 | client | 1 | 2015-Dec-01 17:20:39.885823 | client | 2 | 2015-Dec-01 17:20:39.954232 | thread9496 | 2 | 2015-Dec-01 17:20:40.261726 | client | 2 | 2015-Dec-01 17:20:40.468835 | client | 1 | okay, thanks, didn’t thought about the time. Here is my stonehearth.log:
app | Stonehearth Version 0.13.0.2720 (x32)
core.config | user id is d707d692-943c-11e5-99b6-086266d0196a
core.config | session id is 721d1724-9847-11e5-ac9f-086266d0196a
core.system | Initializing crash reporter
lua.data | lua jit is disabled
resources | Module rayyas_children_ui version 1 is deferred load)
resources | Modules are verified pristine.
app | Running Stonehearth server on port 14954
renderer.renderer | Initializing OpenGL
renderer.renderer | Determining window placement
renderer.renderer | Selecting monitor at 0, 0
renderer.renderer | Creating OpenGL Window
analytics | error in PostJson: I/O error
renderer.renderer | Creating OpenGL Context
renderer.renderer | Finished OpenGL Initialization
horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.0 NVIDIA 359.00’ by ‘NVIDIA Corporation’ on 'GeForce GTX 980M/PCIe/SSE2’
browser | cef started.
browser | Navigate called without an existing browser!
browser | Doing a buffered navigation…
network | client allocating new send buffer (total: 0)
client.core | user feedback is on

Albert · December 3, 2015, 10:44pm

@Starlord

What type of security, firewall, anti-malware software is installed on the system?

These programs are known to cause problems, but it’s possible others could as well:
Lavasoft Ad-Aware
Norton 360
Webroot
Hide My IP
ASproxy
RivaTuner Statistics Server

In the user_settings.json, try setting collect_analytics to false and see what happens.
If you have a crash.dmp file, please post it and I can tell you where it’s crashing.

Starlord · December 4, 2015, 2:05pm

I have Windows 10. HotspotShield and Windows 8 Firewall Control are installed. I turned them off and tried to start, but they doesn’t seem to cause the problem. Is it enough to turn them programs off or do I need to turn off some services as well?
Changing collect_analytics to false didn’t help.
I still don’t have a crash.dmp, is it possible, that it’s somewhere else?

Albert · December 4, 2015, 7:00pm

Disabling the programs should be enough. HotspotShield seems like it could be a problem, but if it’s disabled it shouldn’t be interfering. Can you post a new stoneheath.log with the programs disabled?

The crash.dmp should be in the same folder as stonehearth.log.

Also try running stonehearth in Windows 7 or Windows 8 compatibility mode:
http://www.windows10forums.com/articles/compatibility-mode.7

Starlord · December 5, 2015, 9:03pm

Albert · December 5, 2015, 10:33pm

@Starlord - Glad you got it working! Thanks for the update!

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Game starts with a black screen (uninstall Windows 8 Firewall Control)

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