Game won't start (HideMyIP installed)

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1

Summary:

immediate crash to desktop, black screen with music playing

Stonehearth.log:

2016-02-05 16:03:21.299846 | server | 1 | app | Stonehearth Version 0.14.0.519 (x64)
2016-02-05 16:03:21.300846 | server | 1 | core.config | user id is 75420524-cc16-11e5-97d8-7a791980b6f8
2016-02-05 16:03:21.300846 | server | 1 | core.config | session id is 98b61c2c-cc19-11e5-9ab0-7a791980b6f8
2016-02-05 16:03:21.301846 | server | 0 | core.system | Initializing crash reporter
2016-02-05 16:03:21.826607 | server | 0 | lua.code | lua jit disabled in 64-bit builds. set force_lua_jit to override
2016-02-05 16:03:21.827605 | server | 0 | lua.data | lua jit is disabled
2016-02-05 16:03:21.845605 | server | 1 | resources | Module rayyas_children_ui version 2 is deferred load)
2016-02-05 16:03:24.675767 | server | 1 | resources | Modules are verified pristine.
2016-02-05 16:03:24.764772 | server | 1 | app | Running Stonehearth server on port 63828
2016-02-05 16:03:24.765772 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-02-05 16:03:24.772773 | client | 1 | renderer.renderer | Initializing OpenGL
2016-02-05 16:03:24.774772 | client | 1 | renderer.renderer | Determining window placement
2016-02-05 16:03:24.774772 | client | 1 | renderer.renderer | Selecting fullscreen monitor at 8, 52
2016-02-05 16:03:24.774772 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-02-05 16:03:24.790773 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-02-05 16:03:24.820775 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-02-05 16:03:25.761829 | client | 1 | renderer.renderer | Creating OpenGL Context
2016-02-05 16:03:25.768829 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2016-02-05 16:03:25.769829 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver '4.5.0 NVIDIA 353.62' by 'NVIDIA Corporation' on 'GeForce GTX 460/PCIe/SSE2'
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | lua shared heap size: 9.807 MB.
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | o: outstanding allocs
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | 64 bytes (o: 22965) : ########################################
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | 40 bytes (o: 10668) : ##################
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | 48 bytes (o: 4934) : ########
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | 160 bytes (o: 4623) : ########
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | 80 bytes (o: 3935) : ######
2016-02-05 16:03:25.788830 | server | 1 | lua.memory | ... remaining allocs are each < 5% of the count
2016-02-05 16:03:26.101848 | server | 2 | network | server allocating new send buffer (total: 0)
2016-02-05 16:03:26.163852 | client | 1 | browser | cef started.
2016-02-05 16:03:26.163852 | client | 2 | browser | Navigate called without an existing browser!
2016-02-05 16:03:26.166852 | thread13636 | 2 | browser | Doing a buffered navigation....
2016-02-05 16:03:26.169852 | thread12444 | 0 | sysinfo | Memory Stats: Fatal Exception
2016-02-05 16:03:26.169852 | thread12444 | 0 | sysinfo | Total System Memory: 5.733 GB (6155378688 bytes)
2016-02-05 16:03:26.169852 | thread12444 | 0 | sysinfo | Current Memory Usage: 601.715 MB (630943744 bytes)
2016-02-05 16:03:26.169852 | thread12444 | 0 | sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
2016-02-05 16:03:26.169852 | thread12444 | 0 | sysinfo | Available Address Space: 127.999 TB (140735992016896 bytes)
2016-02-05 16:03:26.169852 | thread12444 | 0 | sysinfo | Used Address Space: 1.393 GB (1496207360 bytes)
2016-02-05 16:03:26.224855 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2016-02-05 16:03:26.349862 | client | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-02-05 16:03:26.356862 | client | 2 | network | client allocating new send buffer (total: 0)
2016-02-05 16:03:26.366863 | server | 1 | simulation.remote_client | started buffering client updates. (seq:10 ack:0)
2016-02-05 16:03:26.397865 | client | 1 | client.core | user feedback is on
2016-02-05 16:03:26.942896 | server | 1 | simulation.remote_client | stopped buffering client updates. (seq:10 ack:10)

Attachments:

Link to crash.dmp Dropbox - Error

**Versions and Mods:

Alpha14 (Steam version from 2016-02-05)
No Mods.

System Information:

OS: Windows 10 (64 bit)
VCard: GTX 460
RAM: 6 GB
External Monitor

**Have you attempted basic troubleshooting steps here: http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-28/13297:

Yes, i tried all of them.

Notes:

I also tried to use different user_settings.json i found on forums, but nothing worked so far.

2

Hey there @xxpaddyxx121, welcome to the Discourse! Sorry to hear you are having issues launching the game. I am not at my PC at the moment, so I can’t review your crash.dmp, but let me ping @Albert to see if he can take a look. I will check back when I am at my PC to review.

1 Like
3

Hey @jomaxro,

thanks for the fast answer :slightly_smiling:. I´ts okay, i don´t want to rush you :wink:

I hope you guys can fix my problem, i spent almost 2 hours without succsess and i really want to play Stonehearth…

Thanks for your help,
-Paddy

4

Edit: I just found the Error.

Shame on me: I had HideMyIP installed (Its been a long time i downloaded that and i totally forgot about it…)

Its working now! :smiley:

Sorry for stealing your time >_<

1 Like
5

Alright, I took a look at the log and dump. It seems like your Graphics card drivers are not up to date. Looking up the card on NVIDIA’s site, it appears the most recent drivers are 361.75, and your log lists 353.62 as the current version.

Can you check for updates directly from NVIDIA’s site here: Download Drivers | NVIDIA?

Once you have updated the drivers (and rebooted your computer), please try relaunching the game. If it still fails to launch, please upload (or copy and paste) your stonehearth.log again, as well as your user_settings.json file. Note that you will not be able to user_settings.json directly (if you don’t wish to copy and paste it), so please zip it f

And you have it working! I guess I can stop typing my response then…glad you are all set! No worries about “stealing our time”, that is what we are here for! Have fun!

1 Like
6

Thank you anyways :smile: you are doing a great job!

1 Like