Windows 10 Crashing when started up

Support Resolved Reports
1

Summary:

Whenever I start up stonehearth I just get a black screen and hear the music playing for about 10 seconds, then it all closes down.
Stonehearth.log:

2015-Dec-21 00:54:30.174975 | server | 1 | app | Stonehearth Version 0.13.0.489 (x64)
2015-Dec-21 00:54:30.176975 | server | 1 | core.config | user id is ddb264e6-9aac-11e5-aac5-10c37ba275cd
2015-Dec-21 00:54:30.176975 | server | 1 | core.config | session id is 6464b2e6-a77d-11e5-8242-10c37ba275cd
2015-Dec-21 00:54:30.178976 | server | 0 | core.system | Initializing crash reporter
2015-Dec-21 00:54:30.685005 | server | 0 | lua.data | lua jit is disabled
2015-Dec-21 00:54:30.700008 | server | 1 | resources | Module rayyas_children_ui version 1 is deferred load)
2015-Dec-21 00:54:32.863130 | server | 1 | resources | Modules are verified pristine.
2015-Dec-21 00:54:32.994139 | server | 1 | app | Running Stonehearth server on port 36799
2015-Dec-21 00:54:32.996139 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2015-Dec-21 00:54:33.014139 | client | 1 | renderer.renderer | Initializing OpenGL
2015-Dec-21 00:54:33.024140 | client | 1 | renderer.renderer | Determining window placement
2015-Dec-21 00:54:33.024140 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2015-Dec-21 00:54:33.024140 | client | 1 | renderer.renderer | Creating OpenGL Window
2015-Dec-21 00:54:35.723297 | client | 1 | renderer.renderer | Creating OpenGL Context
2015-Dec-21 00:54:35.766300 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2015-Dec-21 00:54:35.767301 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.13399 Compatibility Profile Context 15.201.1151.1008’ by ‘ATI Technologies Inc.’ on 'AMD Radeon R9 200 Series’
2015-Dec-21 00:54:35.966329 | server | 2 | network | server allocating new send buffer (total: 0)
2015-Dec-21 00:54:36.010314 | server | 1 | simulation.remote_client | started buffering client updates. (seq:48 ack:0)
2015-Dec-21 00:54:36.066316 | client | 1 | browser | cef started.
2015-Dec-21 00:54:36.066316 | client | 2 | browser | Navigate called without an existing browser!
2015-Dec-21 00:54:36.069316 | thread13956 | 2 | browser | Doing a buffered navigation…
2015-Dec-21 00:54:36.074316 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2015-Dec-21 00:54:36.075317 | thread2392 | 0 | sysinfo | Memory Stats: Fatal Exception
2015-Dec-21 00:54:36.076316 | thread2392 | 0 | sysinfo | Total System Memory: 7.941 GB (8527040512 bytes)
2015-Dec-21 00:54:36.076316 | thread2392 | 0 | sysinfo | Current Memory Usage: 302.855 MB (317566976 bytes)
2015-Dec-21 00:54:36.076316 | thread2392 | 0 | sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
2015-Dec-21 00:54:36.076316 | thread2392 | 0 | sysinfo | Available Address Space: 127.999 TB (140736254357504 bytes)
2015-Dec-21 00:54:36.076316 | thread2392 | 0 | sysinfo | Used Address Space: 1.149 GB (1233866752 bytes)
2015-Dec-21 00:54:36.112320 | client | 2 | network | client allocating new send buffer (total: 0)
2015-Dec-21 00:54:36.177325 | client | 1 | client.core | user feedback is off
2015-Dec-21 00:54:36.639349 | server | 1 | simulation.remote_client | stopped buffering client updates. (seq:48 ack:48)

2

Hey there @jbrfour, welcome to the discourse! Sorry to hear that you are having difficulties launching Stonehearth. Let’s see if we can get you up and running.

Can you confirm that you have attempted all the troubleshooting steps here:
http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-november-29/13297?u=jomaxro

Also, can you please provide the following information (if the troubleshooting doesn’t work):
CPU, GPU, laptop or desktop, and if laptop, whether you are using the integrated screen or am external monitor.

Finally, please paste a copy of your user_settings.json from the game install directory. Thanks! :smile:

3

Yes @jomaxro , I have tried all the steps and nothing seems to work…

system specs:

Processor: AMD A8 - 7600 Radeon R7 3.10 GHz
GPU - AMD Radeon R9 280x 3gb
Desktop
External monitor

And my user_setting are:

{
“user_id” : “ddb264e6-9aac-11e5-aac5-10c37ba275cd”,
“mods” : {
“stonehearth” : {
“enable_cpp_ai” : true
}
},
“simulation” : {
“use_subspace_pathfinder” : true
},
“config_id” : 1
}

4

Alright…lets try this. Please replace the content of your user_settings.json with the following:

{
    "user_id" : "ddb264e6-9aac-11e5-aac5-10c37ba275cd",
    "collect_analytics" : true,
    "enable_auto_save" : false,
    "renderer" : {
        "run_once" : true,
        "use_high_quality" : false,
        "enable_ssao" : false,
        "enable_shadows" : false,
        "shadow_resolution" : 256,
        "msaa_samples" : 0,
        "shadow_quality" : 1,
        "max_lights" : 30,
        "enable_vsync" : false,
        "enable_fullscreen" : false,
        "screen_width" : 1920,
        "screen_height" : 1018,
        "draw_distance" : 1000
    },
    "audio" : {
        "bgm_volume" : 0.6,
        "efx_volume" : 0.6
    },
    "enable_lua_jit" : false,
    "force_32_bit" : false,
    "language" : "en"
}

If it still refuses to boot, please try changing the line "force_32_bit" : false, to be "force_32_bit" : true, instead. Let me know if either of those solutions works!

5

thanks a lot @jomaxro it is now working!

6

Glad to hear that! Can you confirm if you set "force_32_bit" to true or false please? Thanks!