When I launch the game the screen is black, I see the mouse and I hear music, 10 seconds later it says StoneHearth Has Stopped Working

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1

Summary:

Black screen with music playing.

Stonehearth.log:

2015-Dec-25 12:21:59.928344 | server | 1 | app | Stonehearth Version 0.13.0.489 (x64)
2015-Dec-25 12:21:59.928344 | server | 1 | core.config | user id is ddfadbb6-aaaf-11e5-8910-8086f2db244a
2015-Dec-25 12:21:59.928344 | server | 1 | core.config | session id is 636b24f2-ab34-11e5-a9e4-8086f2db244a
2015-Dec-25 12:21:59.928344 | server | 0 | core.system | Initializing crash reporter
2015-Dec-25 12:22:00.568990 | server | 0 | lua.data | lua jit is disabled
2015-Dec-25 12:22:00.584617 | server | 1 | resources | Module rayyas_children_ui version 1 is deferred load)
2015-Dec-25 12:22:01.740876 | server | 1 | resources | Modules are verified pristine.
2015-Dec-25 12:22:01.897124 | server | 1 | app | Running Stonehearth server on port 36950
2015-Dec-25 12:22:01.897124 | client | 1 | renderer.renderer | Initializing OpenGL
2015-Dec-25 12:22:01.897124 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2015-Dec-25 12:22:01.912748 | client | 1 | renderer.renderer | Determining window placement
2015-Dec-25 12:22:01.912748 | client | 1 | renderer.renderer | Selecting monitor at 8, 54
2015-Dec-25 12:22:01.912748 | client | 1 | renderer.renderer | Creating OpenGL Window
2015-Dec-25 12:22:02.428366 | client | 1 | renderer.renderer | Creating OpenGL Context
2015-Dec-25 12:22:02.428366 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2015-Dec-25 12:22:02.428366 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.0 NVIDIA 361.43’ by ‘NVIDIA Corporation’ on 'GeForce GTX 750 Ti/PCIe/SSE2’
2015-Dec-25 12:22:03.022121 | client | 1 | browser | cef started.
2015-Dec-25 12:22:03.037747 | thread8368 | 0 | sysinfo | Memory Stats: Fatal Exception
2015-Dec-25 12:22:03.037747 | thread8368 | 0 | sysinfo | Total System Memory: 15.952 GB (17128706048 bytes)
2015-Dec-25 12:22:03.037747 | thread8368 | 0 | sysinfo | Current Memory Usage: 149.680 MB (156950528 bytes)
2015-Dec-25 12:22:03.037747 | thread8368 | 0 | sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
2015-Dec-25 12:22:03.037747 | thread8368 | 0 | sysinfo | Available Address Space: 127.999 TB (140736436408320 bytes)
2015-Dec-25 12:22:03.037747 | thread8368 | 0 | sysinfo | Used Address Space: 1003.090 MB (1051815936 bytes)
2015-Dec-25 12:22:03.053372 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2015-Dec-25 12:22:03.178374 | client | 2 | network | client allocating new send buffer (total: 0)
2015-Dec-25 12:22:06.178417 | client | 1 | client.core | user feedback is off
2015-Dec-25 12:22:06.348048 | server | 2 | network | server allocating new send buffer (total: 0)

Attachments:

[Link to crash.dmp (from game install directory). Upload your file to an online file sharing service like Dropbox or Google Drive and paste link here]

Don’t have this

Versions and Mods:

[What version of Stonehearth are you playing? Alpha 13 Have you installed any mods? No]

System Information:

[Please list Windows version (8.1), video card (GeForce GTX 750 Ti), and monitor type (external monitor)

Have you attempted basic troubleshooting steps here: http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-28/13297:

[Have you attempted all the steps detailed in linked post? Yes. Please do before posting!]

Notes:

[Any additional useful information]
I have made changes, uninstalled the game, then reinstalled with no changes.

2

Hello @justinfreak, welcome to the Discourse :smile:

Are you sure you tried all things suggested on the “Crashing on start” thread?

Have you got any crash.dmp file on your Stonehearth folder? If so, please post it because it helps the devs on fixing compatibility problems.

If you’re playing by Steam, right click Stonehearth on your Steam library, select “Properties”, select the “Local Files” tab and click on “Browse Local Files”. There you should see a file called “user_settings.json”.
Open it with the notepad, and if it only contains your user_id, replace the content of all the file with this (remember to replace the user_id value with the one you had):

{
    "user_id" : "YOUR ID HERE",
    "collect_analytics" : true,
    "enable_auto_save" : false,
    "renderer" : {
        "run_once" : true,
        "use_high_quality" : false,
        "enable_ssao" : false,
        "enable_shadows" : false,
        "shadow_resolution" : 256,
        "msaa_samples" : 0,
        "shadow_quality" : 1,
        "max_lights" : 30,
        "enable_vsync" : false,
        "enable_fullscreen" : false,
        "screen_width" : 1920,
        "screen_height" : 1018,
        "draw_distance" : 1000
    },
    "audio" : {
        "bgm_volume" : 0.6,
        "efx_volume" : 0.6
    },
    "enable_lua_jit" : false,
    "force_32_bit" : true,
    "language" : "en"
}

This doesn’t mean it will work, but it has helped with crashes. Anyway, if after doing this it works, try to switch to 64bit version inside the game’s settings, and see if it crashes again.

Here’s another thread where we’re trying to debug a crash that happens after several minutes playing, if you’d like to read it:
http://discourse.stonehearth.net/t/game-crashing-after-30-minutes/18416

1 Like
3

Wow it worked thank you so much.

2 Likes