Hey Everyone! If you’ve pledged to support Stonehearth, you can download the Stonehearth Alpha from your very own Humble Bundle page. All pledgers will use the same process, whether you backed us through Kickstarter, Paypal, or the Humble Bundle widget on stonehearth.net . Here’s how to access your…

[image] Geoffers747: I know that @sdee has been fielding emails from people who have done the exact same thing, so don’t worry you’re not alone! indeed… we’re just going through some growing pains… :smile: at least we have a good two week window to iron these out! :+1:

I donated $50 during the kickstarter and Paypal says I made this purchase, however on Kickstarter and on the Test it says I didn’t buy the pack. I’m not sure if Kickstarter or Paypal made a mistake but I really hope this can be solved.

[image] Zade: I donated $50 during the kickstarter and Paypal says I made this purchase hi there @Zade … do you have that confirmation email from PayPal with your transaction ID?

I’m in the same boat as you. I’ve sent an email to contact@radiant-entertainment.com yesterday with my Paypal Transaction ID so now we wait, lucky the alpha’s not out yet and I’m miss out on the fun.

Sorry to hear you’re having the same problem as @Zade - that’s definitely an odd one. You’ve both done the right thing though by contacting Radiant, I wouldn’t worry too much I’m sure it’ll be easily rectified - keep us updated.

[image] Foxdog178: I’ve sent an email to contact@radiant-entertainment.com yesterday with my Paypal Transaction ID so now we wait as @Geoffers747 mentioned, you did indeed take the right steps… @sdee ’s (related) comment from yesterday: [image] Problem When Retrieving Pre-Order if you’re a…

Hey @sdee , I’m going to create a new email account to replace the one I have right now, so, can I change the E-mail account I used to buy the game, or am I stuck with it?

It’s very similar to item 5 in the FAQ above: [image] sdee: My Kickstarter/Paypal e-mail address is different from my Humble Bundle e-mail address. How can I make Stonehearth show up in my Humble Bundle account? Use your Kickstarter/Paypal email address to get to the Stonehearth download page…

I pledged for the $30 Settler tier several months ago during the kickstarter campaign, however when I type my email into the humble key resender, I do not recieve the Stonehearth key. Is this a problem on my end or something to do with donating through paypal?

Download the Stonehearth Alpha (also, FAQ)!

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SteveAdamo December 13, 2013, 2:48pm 34

as @Geoffers747 mentioned, you did indeed take the right steps… @sdee’s (related) comment from yesterday:

Topic		Replies	Views
Where is the game? Support	4	899	March 27, 2015
No key from Humble Bundle Kickstarter	2	692	September 7, 2018
MADNESS! Steam version was temporarily active! Development	132	5904	December 23, 2013
Haven't received Alpha Key though I pledged for the $50 Kickstarter Package Kickstarter	22	6190	March 25, 2016
$50 Kickstarter pledge Beta Keys? Kickstarter	7	1638	July 23, 2018

Download the Stonehearth Alpha (also, FAQ)!

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