Unable to start game

Support
1

Didn’t work for me either. How do I run a diagnostic to determine if my ancient PC can run Alpha 18? I tried searching for “diagnostics” and didn’t get anything.

2

Hey there @THEGREATGRUMPY, let’s see if we can get you up and running.

Going to need a few more details from you please.

  1. What are your system specs? CPU, GPU, and RAM. Windows version? External monitor or laptop screen?
  2. What version of the game are you running?
  3. Do you have any mods installed?
  4. Upload your stonehearth.log and crash.dmp which are both located in the game install directory. Default Steam location is C:\Program Files (x86)\Steam\steamapps\common\Stonehearth
3

in windows, search “dxdiag” and the first two tabs will display relevant information

4

Hi Jomaxro—

I wiped my old version of Stonehearth from my PC and from reloaded from Steam I have an old PC.

Processor—intel i7

CPU—950 @3.07GHz

RAM—4.00 GB (maxed out slots)

System—64-bit

Windows 7 Professional, service pack 1

Since I reloaded the game, there isn’t a crash dmp folder in my system folders. I attached the Log above.

I am able to play Alpha 18 release 663. The game crashed and froze when Steam automatically updated from Alpha 17 to Beta 18. . I disabled auto-load beta option on Steam. Alpha versions update only when I log in thru Steam. I will upgrade to new Alpha 19 if you think it won’t crash my PC.

The game slows as my population grows, so I stop accepting citizens after 14 or 15. I either do a lot of mining or a lot of building or some water-feature sculpting but not all in the same game. If my settlement gets too big, the game slows, blanks, and ‘not responding’ and will crash. If Task Manager shows 90%+ CPU usage, I exit the game, delete the saved game and start a new settlement.

Thanks, I know I’m playing again, and I really enjoy it, but I hope this information helps you understand how someone who isn’t very digitally literate, and has an old machine, plays the game.

Jay

stonehearth.log (65.3 KB)

5

Here are a few things that might help:

  1. There’s an error in the log about your graphics drivers. Can you try updating them here?:
    Download Drivers

  2. Your video card is old, but should still run the game fine. Try turning down some of the graphics settings in case it helps.

  3. The biggest issue is probably your 4 GB memory. Stonehearth has a memory leak that will consume it all over a long game and start swapping out the memory to disk which is very slow. When it slows down, try saving the game, exiting Stonehearth and reloading it.

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