[Res] FIX INSIDE: Blue Screen of Death (BSOD)

resolved

#1

Howdy!

Last night when I exited Stonehearth I got the blue screen of death which I’m pretty sure had something to do with my graphics card being briefly enabled or disabled - there was a brief error message from windows which mentioned Nvidia just before the BSOD occured.

I saved, and shut down Stonehearth properly (it wasn’t an alt-Tab switch or task manager end program exit). This didn’t happen with previous beta versions - I downloaded the latest beta last night through Steam, and then the problem happened.

My specs:

Windows 8
CPU: Core i5-3210M 2.5GHz
GFX: Nvidia GeForce GT 635M
RAM: 6GB

Has this happened to anyone else? I thought I’d check before trying the game again, it was maybe a one off, or perhaps an issue in general with Nvidia cards.

Many thanks for reading, any advice muchly appreciated!


#2

Haven’t had any issues with my GTX 780 here… I am wondering about your graphics card drivers though, which may cause problems.


#3

http://discourse.stonehearth.net/category/support/active-bug

This category would suit the thread better.


#4

(my apologies, I wasn’t sure where this topic should go),

My graphics drivers are up to date, so I don’t think that’s an issue.


#5

Did you by any chance also have Google Chrome open? Cus I remember getting BSOD because of chrome, scared the heck out of me because there was a big smiley face and it said, He’s dead, Jim! Thought it was a hacker with a sense of humour, when apparently it was some “hilarious” google devs. XD Check it out here: Fix “Aw, Snap!” page crashes and other page loading errors - Computer - Google Chrome Help


#6

Hmmm. I do use Chrome, it’s possible it was open. I’ll make sure everything is closed then try the game. Thanks for your replies everyone.


#7

Gah, just tried the game again. It crashed soon after I saved. This time though, there was no BSOD, however Windows became frozen and nothing responded, although I could move the mouse, the clock also froze. So, I had to shut down by holding the power button and reboot.

Chrome, or any other application, wasn’t running in the background.

This sucks as I love this game. I guess I’ll have to wait for a future release - previous betas didn’t have this issue, so hopefully the next version will be ok.

:frowning:


#8

That’s not good, you’re right you probably shouldn’t push your luck.

Providing more system information might be helpful to the developers though. Some thoughts:

  • Maybe there is a system crash log, and/or game log you can provide that might help.
  • Can you estimate how long you were playing for, or if anything noteworthy happened before crashing in both instances?
  • Do similar crashes happen to you on occasion that require hard shut down?
  • How long has it been since you’ve had a fresh windows install?
  • Do you have a ton of installed applications & running processes and / or low hard drive space?

I’m not qualified to do anything with this information, mind you.


#9

Thanks for the reply mash_harder.

It’s possible I found a solution. First of all, I deleted then reinstalled Stonehearth. Secondly, my Nvidia background monitoring software claimed that my graphics drivers were up to date - but I checked the NVidia site and the latest one was about 8 months more recent. So I installed the latest driver, tested the game, and I could save/exit with no BSOD or freezing.

If anyone else uses Nvidia Geforce Experience, I’d check at the actual Nvidia site for latest driver info.

Thanks everyone!


#10

thanks for the tip! this is definitely good to know going forward…

paging @not_owen_wilson … just adding this to the litany of graphics questions you might pose… :wink: