Instant crash to desktop

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1

When the game starts, it immediately stops responding before anything loads except a white screen.

2016-10-08 18:04:53.744232 | server | 1 | app | Stonehearth Version 0.18.0.663 (x64)
2016-10-08 18:04:53.744232 | server | 1 | core.config | user id is a6f11586-8d06-11e6-a840-6894237f9eaa
2016-10-08 18:04:53.744232 | server | 1 | core.config | session id is 9f8f85b8-8dab-11e6-bbf0-6894237f9eaa
2016-10-08 18:04:53.744232 | server | 0 | core.system | Initializing crash reporter
2016-10-08 18:04:53.744232 | server | 0 | lua.data | lua jit is disabled
2016-10-08 18:04:53.766868 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2016-10-08 18:04:55.545282 | server | 1 | resources | Modules are verified pristine.
2016-10-08 18:04:55.799954 | server | 1 | app | Running Stonehearth server on port 43831
2016-10-08 18:04:55.800453 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-10-08 18:04:55.824587 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-10-08 18:04:55.887091 | client | 1 | renderer.renderer | Initializing OpenGL
2016-10-08 18:04:55.887091 | client | 1 | renderer.renderer | Determining window placement
2016-10-08 18:04:55.887091 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2016-10-08 18:04:55.887091 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-10-08 18:04:55.887091 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-10-08 18:04:56.488024 | client | 1 | renderer.renderer | Creating OpenGL Context
2016-10-08 18:04:56.488024 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2016-10-08 18:04:56.488024 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.0 NVIDIA 373.06’ by ‘NVIDIA Corporation’ on 'GeForce GTX 970/PCIe/SSE2’
2016-10-08 18:04:56.505656 | server | 1 | lua.memory | lua shared heap size: 8.084 MB.
2016-10-08 18:04:56.506156 | server | 1 | lua.memory | o: outstanding allocs
2016-10-08 18:04:56.506156 | server | 1 | lua.memory | 64 bytes (o: 13108) : ########################################
2016-10-08 18:04:56.506156 | server | 1 | lua.memory | 40 bytes (o: 9827) : #############################
2016-10-08 18:04:56.506156 | server | 1 | lua.memory | 48 bytes (o: 5560) : ################
2016-10-08 18:04:56.506156 | server | 1 | lua.memory | 72 bytes (o: 3036) : #########
2016-10-08 18:04:56.506657 | server | 1 | lua.memory | … remaining allocs are each < 5% of the count
2016-10-08 18:04:56.609927 | client | 1 | browser | cef started.
2016-10-08 18:04:56.610427 | client | 2 | browser | Navigate called without an existing browser!
2016-10-08 18:04:56.610427 | thread14304 | 2 | browser | Doing a buffered navigation…
2016-10-08 18:04:56.626056 | server | 2 | network | server allocating new send buffer (total: 0)
2016-10-08 18:04:56.657308 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2016-10-08 18:04:56.688560 | client | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-10-08 18:04:56.709693 | client | 2 | network | client allocating new send buffer (total: 0)
2016-10-08 18:05:03.649030 | client | 1 | client.core | user feedback is off

Additional info:
No crash.dmp file was created.
Unmodded latest version

Win 10
GTX 970

I have tried the basic troubleshooting steps already to no effect. I was able to play the game about 3 days ago.

2

Hey there @SlayDeDragon, welcome to the Discourse! Sorry to hear you are having issues launching the game recently.

This is the second report today of a instant crash without a dump being generated, The only common link I can see is that both you and this report have a GTX 970 as your graphics card…

To rule out the common things, I’m going to ask you to try the same troubleshooting steps as I did Stefano:

Some suggestions (try launching the game after each one):

  1. Update your drivers to the latest version. I personally doubt it will help in this case, but it won’t hurt anything.
  1. Try deleting your user_settings.json file. This will clear your graphics, sound, and gameplay settings. The file should be automatically recreated when launching the game again.
  2. Delete the entire Stonehearth folder from your steam directory. Important: If you have saved games or templates you wish to keep, be sure to backup your saved_games and saved_objects folders respectively.

If after these 3 steps the game is still insta-crashing, please upload your latest log, and the crash.dmp file (if it exists). If it works, please let us know what fixed the issue!

3

I got it working after typing in the following to the command prompt:

netsh advfirewall reset

netsh int ip reset c:\resetlog.txt

netsh winsock reset

Thanks for the quick response.

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4

Awesome, so it sounds like Windows was blocking the game from communicating with itself - the game runs 2 processes (client and server) in preparation for the eventual support of multiplayer.

2 Likes