Game crashes on start, nothing helped

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1

The game crashes right when the game screen pops up.
I tried out everything from the topic “Crashing on start? Read this! UPDATED October 18,2016” to fix the problem, but nothing worked.

2016-11-19 16:01:04.231744 | server | 1 | app | Stonehearth Version 0.19.0.687 (x64)
2016-11-19 16:01:04.232743 | server | 1 | core.config | user id is 847a6df4-ae67-11e6-9051-54271e6b3a7f
2016-11-19 16:01:04.232743 | server | 1 | core.config | session id is fdfb5480-ae68-11e6-9452-54271e6b3a7f
2016-11-19 16:01:04.232743 | server | 0 | core.system | Initializing crash reporter
2016-11-19 16:01:04.234750 | server | 0 | lua.data | lua jit is disabled
2016-11-19 16:01:04.256761 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2016-11-19 16:01:06.363236 | server | 1 | resources | Modules are verified pristine.
2016-11-19 16:01:06.391258 | server | 1 | app | Running Stonehearth server on port 27672
2016-11-19 16:01:06.391258 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-11-19 16:01:06.396260 | client | 1 | renderer.renderer | Initializing OpenGL
2016-11-19 16:01:06.397261 | client | 1 | renderer.renderer | Determining window placement
2016-11-19 16:01:06.397261 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2016-11-19 16:01:06.397261 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-11-19 16:01:06.403266 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-11-19 16:01:06.419306 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-11-19 16:01:06.934744 | client | 1 | renderer.renderer | Creating OpenGL Context
2016-11-19 16:01:06.935745 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2016-11-19 16:01:06.935745 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.0 NVIDIA 375.95’ by ‘NVIDIA Corporation’ on 'GeForce GTX 860M/PCIe/SSE2’
2016-11-19 16:01:06.985780 | client | 1 | browser | cef started.
2016-11-19 16:01:06.986781 | client | 2 | browser | Navigate called without an existing browser!
2016-11-19 16:01:06.986781 | thread16756 | 2 | browser | Doing a buffered navigation…
2016-11-19 16:01:07.015802 | server | 2 | network | server allocating new send buffer (total: 0)
2016-11-19 16:01:07.059833 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2016-11-19 16:01:07.061835 | server | 1 | simulation.remote_client | started buffering client updates. (seq:11 ack:0)
2016-11-19 16:01:07.118874 | client | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-11-19 16:01:07.122877 | client | 2 | network | client allocating new send buffer (total: 0)
2016-11-19 16:01:07.148909 | client | 1 | client.core | user feedback is off

My folder doesn´t contain a crash.dmp file.
I´m runing WIN 8.1.

hope you can help me.

2

Welcome to the forum, @Moonbow :slight_smile:

Have you been able to play the game in the past, or is it the first time you play?

Do your user_settings have anything else besides the user_id? Sometimes that file is not initialized correctly.

Have you tried verifying the integrity of game cache and / or reinstalling the game by deleting manually the Stonehearth folder first?

3

Tried everything, no change.

{
“user_id” : “a4ce3bcc-dd9c-11e5-bee2-54271e6b3a7f”,
“collect_analytics” : true,
“alpha_welcome” : {
“hide2” : true
},
“renderer” : {
“run_once” : true,
“use_high_quality” : false,
“enable_ssao” : false,
“enable_shadows” : true,
“msaa_samples” : 0,
“shadow_quality” : 1,
“max_lights” : 50,
“enable_vsync” : false,
“enable_fullscreen” : false,
“screen_width” : 1280,
“screen_height” : 720,
“draw_distance” : 1000,
“last_window_x” : 0,
“last_window_y” : 0,
“last_screen_x” : 16,
“last_screen_y” : 62,
“max_shadows” : 3
},
“audio” : {
“bgm_volume” : 1,
“efx_volume” : 1
},
“force_32_bit” : true,
“language” : “en”,
“mods” : {
“stonehearth” : {
“enable_speed_three” : false,
“default_storage_filter_none” : false,
“max_citizens” : 20
}
},
“tutorial” : {
“hideStartingTutorial” : true
},
“enable_auto_save” : true,
“enable_analytics” : false
}

[“force_32_bit” : true,] i changed this from false to true and it runs now. But i have 64 bit windows. I hope this will work ingame.

4

Hmm I wonder why it’s like this. If it can run on 32bit but not on 64bit, it’s most probably caused by some security software. Have you checked thorougly the list on the Crashing on start thread to see if you have any of those applications installed / running?

If it’s caused by your antivirus or firewall, and disabling it makes the game work, try adding an exception for Stonehearth.

5

If you’re still encountering this issue, you could upload a screenshot (or multiple) of the process list from Task Manager and we can look through it for conflicting processes.

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