Immediate crash to desktop (Lavasoft)

Support Resolved Reports
1

immediate crash to desktop.

the game crash after starting (steam)

Stonehearth.log:
2016-11-27 18:52:44.118185 | server | 1 | app | Stonehearth Version 0.19.0.687 (x64)
2016-11-27 18:52:44.118185 | server | 1 | core.config | user id is 38db393e-af5a-11e6-b1a0-305a3a45ce9d
2016-11-27 18:52:44.118185 | server | 1 | core.config | session id is 4c7f469a-b4ca-11e6-9f3e-305a3a45ce9d
2016-11-27 18:52:44.118185 | server | 0 | core.system | Initializing crash reporter
2016-11-27 18:52:44.118185 | server | 0 | lua.data | lua jit is disabled
2016-11-27 18:52:44.133799 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2016-11-27 18:52:45.959946 | server | 1 | resources | Modules are verified pristine.
2016-11-27 18:52:45.991199 | server | 1 | app | Running Stonehearth server on port 34499
2016-11-27 18:52:45.991199 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-11-27 18:52:45.991199 | client | 1 | renderer.renderer | Initializing OpenGL
2016-11-27 18:52:45.991199 | client | 1 | renderer.renderer | Determining window placement
2016-11-27 18:52:45.991199 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2016-11-27 18:52:45.991199 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-11-27 18:52:45.991199 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-11-27 18:52:46.006824 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-11-27 18:52:46.539468 | client | 1 | renderer.renderer | Creating OpenGL Context
2016-11-27 18:52:46.539468 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2016-11-27 18:52:46.539468 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.0 NVIDIA 375.95’ by ‘NVIDIA Corporation’ on 'GeForce GTX 970/PCIe/SSE2’
2016-11-27 18:52:46.624102 | client | 1 | browser | cef started.
2016-11-27 18:52:46.624102 | client | 2 | browser | Navigate called without an existing browser!
2016-11-27 18:52:46.624102 | thread6360 | 2 | browser | Doing a buffered navigation…
2016-11-27 18:52:46.658357 | server | 2 | network | server allocating new send buffer (total: 0)
2016-11-27 18:52:46.677487 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2016-11-27 18:52:46.693113 | client | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-11-27 18:52:46.693113 | client | 2 | network | client allocating new send buffer (total: 0)
2016-11-27 18:52:46.708738 | server | 1 | simulation.remote_client | started buffering client updates. (seq:10 ack:0)
2016-11-27 18:52:46.724363 | client | 1 | client.core | user feedback is off
2016-11-27 18:53:58.003826 | server | 1 | simulation.remote_client | stopped buffering client updates. (seq:10 ack:10)

[Paste your Stonehearth.log file here. The file is located in the game install directory. Default Steam location is C:\Program Files (x86)\Steam\steamapps\common\Stonehearth]

Attachments:
I’m new user and can’t paste the Crash.dmp.

Versions and Mods:
no mods the lates version 27.11.2017

System Information:
Windows 10 Gforce 980, ext.monitir

Yes i try every thing but nothing works.

2

Hey there @kaempfer47, welcome to the Discourse!

I’ve bumped up your trust level, can you try again to upload your crash.dmp. Not seeing anything surprising in the log.

3

Hello Jomaxro,
thenk you for you info , the prob. is I can’t fount any crash.dmp , ther is only crash_reporter in the main folder.
anyway i hope you can help me.

kaempfer47

4

Are you sure there is no crash.dmp? It should be right above the reporter.

Sample Pic

2016-11-28.png1366×768 74.3 KB

If it really isn’t there, try launching the game again. If it crashes, and still doesn’t make a crash.dmp, try verifying the game cache, then run it again.

To verify the game cache, right click on Stonehearth in Steam, then click properties. Next click local files, then “Verify integrity of game cache”.

5

Stonehearth.jpg623×687 70.4 KB

6

This is my main Game folder.

7

Weird. Did you try verifying the game cache?

8

Yes bur I’m not shure …germans meaning is a little bit diferend.

9

Stonehearth1.jpg613×598 18 KB

10

the last one mean check game data for integrity

11

Yeah, that’s the right button. Have you tried un-installing and re-installing the game?

12

Yes I tried more times.

13

Alright, well you’re beyond my area of knowledge. You’ll have to wait until somebody who knows more about these things can help you. Good Luck.

14

Ok thank you very much

15

What’s the exact behavior when you launch stonehearth?

For example:
Does a window pop up?
What do you see in the window?
Do you get an error message?
Do you have to close the application or does it go away by itself?
How long does it take to crash?

1 Like
16

Dear Albert
the folow message will be displayed.
Is in german lenq.

  1. Window
    “Stoneheard is no longer works
    looking for the solution”
    2.Window
    "Stoneheard is no longer works
    The program will be close becouse is not properly executed.
    You will be notified if there is any resould.

Sorry for my bad english:

thanks

17

The crash take only few seconds and i must close the last window by my self

18

@kaempfer47 what’s in your user_settings.json file? (you can open it with any text editor).

19

In the screenshot it looks like the carpenter is at her workbench. How long were you able to play the game before it crashed?

20

{
“user_id” : “38db393e-af5a-11e6-b1a0-305a3a45ce9d”
}