[Res] Game closes seconds after launching (Lavasoft Ad-Aware)

Dovahkiin789 · October 28, 2015, 1:18am

I’ve read countless fixes for this specific problem and they don’t seem to work for me. I have AMD Radeon graphics, 8 gigs ram, and have updated my drivers with the latest versions.

Anyone have other ideas?

8BitCrab · October 28, 2015, 1:24am

hey there @Dovahkiin789, welcome to the discourse

i’m guessing you’ve checked out this thread already then,

could you provide us with your stonehearth.log file, if your playing through steam it should be located under this file path,

C:\Program Files (x86)\Steam\steamapps\common\Stonehearth

this will help us figure out why the game is crashing.

Dovahkiin789 · October 28, 2015, 1:25am

thanks! I’ll try it out

8BitCrab · October 28, 2015, 1:29am

oh, i totally forgot, since your new to the discourse you’ll need to upload the .log to a website such as dropbox, or googledrive, and then give us a download link.

Dovahkiin789 · October 28, 2015, 1:32am

Where do I upload the .log file again, I’m not entirely sure how it’s done. None of the things on that list worked, and I’ve tried both launchers.

8BitCrab · October 28, 2015, 1:42am

if you have a google account (gmail account) then google drive would probably be easiest, or you could always just open the .log file (with notepad) then copy and paste its contents into a reply.

Dovahkiin789 · October 28, 2015, 1:45am

This might not be the right thing, as I’m new to this-

2015-Oct-27 20:43:49.851455 | server | 1 | 2015-Oct-27 20:43:49.852956 | server | 1 | 2015-Oct-27 20:43:49.853457 | server | 1 | 2015-Oct-27 20:43:49.853457 | server | 0 | 2015-Oct-27 20:43:50.364311 | server | 0 | 2015-Oct-27 20:43:51.765434 | server | 1 | 2015-Oct-27 20:43:51.920595 | server | 1 | 2015-Oct-27 20:43:52.005681 | client | 1 | 2015-Oct-27 20:43:52.007665 | client | 1 | 2015-Oct-27 20:43:52.007665 | client | 1 | 2015-Oct-27 20:43:52.007665 | client | 1 | 2015-Oct-27 20:43:52.034708 | server | 0 | 2015-Oct-27 20:43:52.254930 | client | 1 | 2015-Oct-27 20:43:52.255932 | client | 1 | 2015-Oct-27 20:43:52.258951 | client | 1 | 2015-Oct-27 20:43:56.470467 | server | 2 | 2015-Oct-27 20:43:56.698700 | server | 2 | 2015-Oct-27 20:43:56.750002 | server | 2 | 2015-Oct-27 20:43:56.800051 | server | 2 | 2015-Oct-27 20:43:56.850286 | server | 2 | 2015-Oct-27 20:43:56.901509 | server | 2 | 2015-Oct-27 20:43:56.952629 | server | 2 | 2015-Oct-27 20:43:57.002673 | server | 2 | 2015-Oct-27 20:43:57.053695 | server | 2 | 2015-Oct-27 20:43:57.103742 | server | 1 | 2015-Oct-27 20:43:58.516351 | client | 1 | 2015-Oct-27 20:43:58.517336 | client | 2 | 2015-Oct-27 20:43:58.517336 | thread6512 | 2 | 2015-Oct-27 20:43:58.522340 | thread7608 | 0 | 2015-Oct-27 20:43:58.523342 | thread7608 | 0 | 2015-Oct-27 20:43:58.523342 | thread7608 | 0 | 2015-Oct-27 20:43:58.523342 | thread7608 | 0 | 2015-Oct-27 20:43:58.524343 | thread7608 | 0 | 2015-Oct-27 20:43:58.524343 | thread7608 | 0 | 2015-Oct-27 20:43:58.687497 | client | 2 | 2015-Oct-27 20:43:58.923723 | client | 1 | app | Stonehearth Version 0.12.0.463 (x64)
core.config | user id is 997b33cc-7d04-11e5-9bec-d8cb8a569e2d
core.config | session id is 56302652-7d15-11e5-9aca-d8cb8a569e2d
core.system | Initializing crash reporter
lua.data | lua jit is disabled
resources | Modules are verified pristine.
app | Running Stonehearth server on port 14408
renderer.renderer | Initializing OpenGL
renderer.renderer | Determining window placement
renderer.renderer | Selecting monitor at 0, 0
renderer.renderer | Creating OpenGL Window
mod stonehearth | greedy task scheduling enabled
renderer.renderer | Creating OpenGL Context
renderer.renderer | Finished OpenGL Initialization
horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.13399 Compatibility Profile Context 15.201.1151.0’ by ‘ATI Technologies Inc.’ on 'AMD Radeon R7 200 Series’
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
network | server allocating new send buffer (total: 0)
simulation.remote_client | started buffering client updates. (seq:10 ack:0)
browser | cef started.
browser | Navigate called without an existing browser!
browser | Doing a buffered navigation…
sysinfo | Memory Stats: Fatal Exception
sysinfo | Total System Memory: 7.945 GB (8531243008 bytes)
sysinfo | Current Memory Usage: 425.688 MB (446365696 bytes)
sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
sysinfo | Available Address Space: 127.999 TB (140736130646016 bytes)
sysinfo | Used Address Space: 1.264 GB (1357578240 bytes)
network | client allocating new send buffer (total: 0)
client.core | user feedback is off

Dovahkiin789 · October 28, 2015, 1:45am

I’ve worked with these kinds of things before but stonehearth is nothing like the rest.

8BitCrab · October 28, 2015, 1:48am

thats the one, i’ll page @Albert (a member of TR) so he can take a look at this, as i’m no good at figuring out the reasoning behind crashes.

Dovahkiin789 · October 28, 2015, 1:49am

Thanks for the helping me out! It’s nice to find a game with a legitimate community.

Tuhalu · October 28, 2015, 7:25am

Albert would have the definitive information to look at (exactly which thing is causing an error), but it looks like you might be the victim of a program hooking into the chrome browser that runs in stonehearth and causing an error. The list in the “crashing on startup” topic that 8BitCrab linked to isn’t exhaustive. It just covers what has been found so far. Also, people sometimes have something like LavaSoft AdAware installed along with something else unknowingly and that causes a similar problem.

It’s a possibility anyway.

Dovahkiin789 · October 28, 2015, 11:29am

Is there a list of which programs and if so where do I go to get rid of them.

Tuhalu · October 28, 2015, 4:10pm

It’s the third post in the thread that 8bitcrab referred you to.

Albert · October 28, 2015, 5:35pm

@Dovahkiin789 - Your video card and drivers look good. Is there a crash.dmp file in the stonehearth folder? If so, post or email it to support@radiant-entertainment.com and I can tell you where it’s crashing.

Albert · October 28, 2015, 8:13pm

@Dovahkiin789 - I was finally able to pull your crash report from the server. It’s crashing in LavasoftTcpService64.dll. Lavasoft Ad-Aware injects code into the Stonehearth process causing it to crash. You’ll need to disable or uninstall it in order to play Stonehearth.

Dovahkiin789 · October 28, 2015, 8:33pm

Where do I go to uninstall it. I see the file but is it in my browser or files?

Albert · October 28, 2015, 8:34pm

Dovahkiin789 · October 28, 2015, 8:41pm

Game still crashes and i have lavasoft uninstalled, ran compatibility mode windows 8/7 and running as admin.

8BitCrab · October 28, 2015, 8:52pm

could you provide the stonehearth.log and crash.dmp files again, then we can determine why its still crashing.

Dovahkiin789 · October 28, 2015, 8:55pm

Topic		Replies	Views
[Res] Crash After Few Seconds! Resolved Reports resolved	4	1635	June 29, 2015
I can not start stonehearth Other Reports no_longer_applicable	2	1683	June 28, 2015
Crash on startup Crash Reports	19	3132	June 23, 2016
Starting Problems Crash Reports	7	1448	December 13, 2016
[Res] Stonehearth not responding Resolved Reports resolved	8	1826	August 31, 2015

[Res] Game closes seconds after launching (Lavasoft Ad-Aware)

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