Help! start up and quit itself / Black screen with game sound (Lavasoft Ad-Aware)

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1

I keep getting this so is there a way to fix this, I couldn’t upload stonehearth log file wither since im a new user.

System Information

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.150928-1002)
System Manufacturer: Alienware
System Model: M17xR4
BIOS: A11
Processor: Intel® Core™ i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16332MB RAM
Page File: 2732MB used, 16031MB available
DirectX Version: DirectX 11

Stonehearth.log

2015-Oct-26 02:15:48.732487 | server | 1 | app | Stonehearth Version 0.11.0.453 (x64)
2015-Oct-26
02:15:48.811496 | server | 1 | core.config | user
id is e40cd6f8-7b00-11e5-afb3-74867a6c936b
2015-Oct-26
02:15:48.811496 | server | 1 | core.config |
session id is 6aea4ac8-7b44-11e5-82f5-74867a6c936b
2015-Oct-26 02:15:48.817722 | server | 1 | core.timer | QPC count: 66962133724, frequency: 2338449
2015-Oct-26 02:15:48.817722 | server | 1 | core.timer | QPC count: 66962134075, frequency: 2338449
2015-Oct-26 02:15:48.817722 | server | 1 | core.timer | QPC count: 66962134486, frequency: 2338449
2015-Oct-26 02:15:48.817722 | server | 1 | core.timer | QPC count: 66962134848, frequency: 2338449
2015-Oct-26 02:15:48.817722 | server | 1 | core.timer | QPC count: 66962135233, frequency: 2338449
2015-Oct-26 02:15:48.817722 | server | 1 | core.timer | QPC count: 66962135583, frequency: 2338449
2015-Oct-26 02:15:48.818726 | server | 1 | core.timer | QPC count: 66962135925, frequency: 2338449
2015-Oct-26 02:15:48.818726 | server | 1 | core.timer | QPC count: 66962136295, frequency: 2338449
2015-Oct-26 02:15:48.818726 | server | 0 | core.system | Initializing crash reporter
2015-Oct-26 02:15:49.414404 | server | 0 | lua.data | lua jit is disabled
2015-Oct-26 02:15:52.563526 | server | 1 | resources | Modules are verified pristine.
2015-Oct-26 02:15:52.811897 | server | 1 | app | Running Stonehearth server on port 47957
2015-Oct-26 02:15:52.914180 | client | 1 | renderer.renderer | Initializing OpenGL
2015-Oct-26 02:15:52.942481 | client | 1 | renderer.renderer | Determining window placement
2015-Oct-26 02:15:52.942481 | client | 1 | renderer.renderer | Selecting monitor at 8, 54
2015-Oct-26 02:15:52.942481 | client | 1 | renderer.renderer | Creating OpenGL Window
2015-Oct-26
02:15:53.721145 | server | 1 | lua.code |
could not find path for lua script “lib/unclasslib.lua”.
2015-Oct-26
02:15:53.726148 | server | 1 | lua.code | could
not find path for lua script “radiant/lib/lib/unclasslib.lua”.
2015-Oct-26
02:15:53.729150 | server | 1 | lua.code |
could not find path for lua script “lib/unclasslib.lua”.
2015-Oct-26
02:15:53.730152 | server | 1 | lua.code | could
not find path for lua script “radiant/lib/lib/unclasslib.lua”.
2015-Oct-26
02:15:53.752166 | server | 1 | lua.code |
could not find path for lua script “radiant/checks.lua”.
2015-Oct-26 02:15:53.752166 | server | 1 | lua.code | could not find path for lua script “checks.lua”.
2015-Oct-26
02:15:53.752166 | server | 1 | lua.code |
could not find path for lua script “modules/common.lua”.
2015-Oct-26
02:15:53.753167 | server | 1 | lua.code | could
not find path for lua script “radiant/lib/modules/common.lua”.
2015-Oct-26
02:15:53.802199 | server | 1 | lua.code |
could not find path for lua script “modules/timer.lua”.
2015-Oct-26
02:15:53.802199 | server | 1 | lua.code | could
not find path for lua script “radiant/lib/modules/timer.lua”.
2015-Oct-26
02:15:53.963644 | server | 1 | lua.code |
could not find path for lua script
"stonehearth/stonehearth/stonehearth_common.lua".
2015-Oct-26
02:15:53.964645 | server | 1 | lua.code | could
not find path for lua script
"stonehearth/stonehearth/lib/loot_table/loot_table.lua".
2015-Oct-26 02:15:54.227819 | server | 0 | mod stonehearth | greedy task scheduling enabled
2015-Oct-26
02:15:54.353903 | server | 1 | lua.code |
could not find path for lua script
"stonehearth/radiant/modules/filtered_trace.lua".
2015-Oct-26 02:15:54.406937 | client | 1 | renderer.renderer | glfw: filtering 68 native pixel formats
2015-Oct-26
02:15:54.407938 | client | 1 | renderer.renderer |
glfw: 2) found valid pixel format: colorbits:8,8,8 alphabits:8
depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:0
2015-Oct-26
02:15:54.407938 | client | 1 | renderer.renderer | glfw:
3) found valid pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:0
2015-Oct-26 02:15:54.407938 |
client | 1 | renderer.renderer | glfw: 6) found valid
pixel format: colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8
srgb:0 stereo:0 samples:0
2015-Oct-26 02:15:54.407938 | client | 1 |
renderer.renderer | glfw: 7) found valid pixel format:
colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0
samples:0
2015-Oct-26 02:15:54.408938 | client | 1 | renderer.renderer | glfw: 34) rejected: not accelerated (2)
2015-Oct-26 02:15:54.408938 | client | 1 | renderer.renderer | glfw: 35) rejected: not accelerated (2)
2015-Oct-26 02:15:54.408938 | client | 1 | renderer.renderer | glfw: 38) rejected: not accelerated (2)
2015-Oct-26 02:15:54.408938 | client | 1 | renderer.renderer | glfw: 39) rejected: not accelerated (2)
2015-Oct-26 02:15:54.408938 | client | 1 | renderer.renderer | glfw: 42) rejected: not accelerated (2)
2015-Oct-26 02:15:54.409939 | client | 1 | renderer.renderer | glfw: 43) rejected: not accelerated (2)
2015-Oct-26 02:15:54.409939 | client | 1 | renderer.renderer | glfw: choosing from 4 usable pixel formats
2015-Oct-26 02:15:54.409939 | client | 1 | renderer.renderer | glfw: 0) missing 0 < -1. using this format.
2015-Oct-26
02:15:54.409939 | client | 1 | renderer.renderer |
glfw: 2) chose pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:0
2015-Oct-26 02:15:54.640092 | client | 1 | renderer.renderer | glfw: filtering 109 native pixel formats
2015-Oct-26
02:15:54.640092 | client | 1 | renderer.renderer |
glfw: 2) found valid pixel format: colorbits:8,8,8 alphabits:8
depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:0
2015-Oct-26
02:15:54.640092 | client | 1 | renderer.renderer | glfw:
3) found valid pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:0
2015-Oct-26 02:15:54.641093 |
client | 1 | renderer.renderer | glfw: 6) found valid
pixel format: colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8
srgb:0 stereo:0 samples:0
2015-Oct-26 02:15:54.641093 | client | 1 |
renderer.renderer | glfw: 7) found valid pixel format:
colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0
samples:0
2015-Oct-26 02:15:54.641093 | client | 1 |
renderer.renderer | glfw: 10) found valid pixel format: colorbits:8,8,8
alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:1
2015-Oct-26
02:15:54.641093 | client | 1 | renderer.renderer |
glfw: 11) found valid pixel format: colorbits:8,8,8 alphabits:8
depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:1
2015-Oct-26
02:15:54.641093 | client | 1 | renderer.renderer | glfw:
13) found valid pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:2
2015-Oct-26 02:15:54.641093 |
client | 1 | renderer.renderer | glfw: 14) found valid
pixel format: colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8
srgb:0 stereo:0 samples:2
2015-Oct-26 02:15:54.642093 | client | 1 |
renderer.renderer | glfw: 16) found valid pixel format:
colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0
samples:4
2015-Oct-26 02:15:54.642093 | client | 1 |
renderer.renderer | glfw: 17) found valid pixel format: colorbits:8,8,8
alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:4
2015-Oct-26
02:15:54.642093 | client | 1 | renderer.renderer |
glfw: 19) found valid pixel format: colorbits:8,8,8 alphabits:8
depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:8
2015-Oct-26
02:15:54.642093 | client | 1 | renderer.renderer | glfw:
20) found valid pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:8
2015-Oct-26 02:15:54.642093 |
client | 1 | renderer.renderer | glfw: 22) found valid
pixel format: colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8
srgb:0 stereo:0 samples:1
2015-Oct-26 02:15:54.642093 | client | 1 |
renderer.renderer | glfw: 23) found valid pixel format:
colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0
samples:1
2015-Oct-26 02:15:54.643094 | client | 1 |
renderer.renderer | glfw: 25) found valid pixel format: colorbits:8,8,8
alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:2
2015-Oct-26
02:15:54.643094 | client | 1 | renderer.renderer |
glfw: 26) found valid pixel format: colorbits:8,8,8 alphabits:8
depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:2
2015-Oct-26
02:15:54.643094 | client | 1 | renderer.renderer | glfw:
28) found valid pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:4
2015-Oct-26 02:15:54.643094 |
client | 1 | renderer.renderer | glfw: 29) found valid
pixel format: colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8
srgb:0 stereo:0 samples:4
2015-Oct-26 02:15:54.643094 | client | 1 |
renderer.renderer | glfw: 31) found valid pixel format:
colorbits:8,8,8 alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0
samples:8
2015-Oct-26 02:15:54.643094 | client | 1 |
renderer.renderer | glfw: 32) found valid pixel format: colorbits:8,8,8
alphabits:8 depthbits:24 stencilbits:8 srgb:0 stereo:0 samples:8
2015-Oct-26 02:15:54.643094 | client | 1 | renderer.renderer | glfw: 34) rejected: not accelerated
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: 35) rejected: not accelerated
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: 38) rejected: not accelerated
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: 39) rejected: not accelerated
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: 42) rejected: not rgba
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: 43) rejected: not rgba
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: choosing from 20 usable pixel formats
2015-Oct-26 02:15:54.644095 | client | 1 | renderer.renderer | glfw: 0) missing 0 < -1. using this format.
2015-Oct-26
02:15:54.645095 | client | 1 | renderer.renderer |
glfw: 2) chose pixel format: colorbits:8,8,8 alphabits:8 depthbits:24
stencilbits:8 srgb:0 stereo:0 samples:0
2015-Oct-26 02:15:54.929284 | client | 1 | renderer.renderer | Creating OpenGL Context
2015-Oct-26 02:15:54.930285 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2015-Oct-26
02:15:54.953299 | client | 1 | horde.general |
Initializing GL2 backend using OpenGL driver ‘4.2.12420 Compatibility
Profile Context 13.151.0.0’ by ‘ATI Technologies Inc.’ on 'AMD Radeon HD
7970M’
2015-Oct-26 02:15:55.292519 | server | 1 |
lua.code | could not find path for lua script
"stonehearth/stonehearth/lib/entity_forms/entity_forms_lib.lua".
2015-Oct-26
02:15:55.720887 | server | 1 | lua.code |
could not find path for lua script
"stonehearth/stonehearth/lib/build_util.lua".
2015-Oct-26 02:15:59.030308 | client | 1 | browser | cef started.
2015-Oct-26 02:15:59.387533 | client | 2 | browser | Navigate called without an existing browser!
2015-Oct-26
02:16:00.539864 | client | 1 | lua.code |
could not find path for lua script “lib/unclasslib.lua”.
2015-Oct-26
02:16:00.539864 | client | 1 | lua.code | could
not find path for lua script “radiant/lib/lib/unclasslib.lua”.
2015-Oct-26
02:16:00.541867 | client | 1 | lua.code |
could not find path for lua script “radiant/checks.lua”.
2015-Oct-26 02:16:00.542865 | client | 1 | lua.code | could not find path for lua script “checks.lua”.
2015-Oct-26
02:16:00.542865 | client | 1 | lua.code |
could not find path for lua script “modules/common.lua”.
2015-Oct-26
02:16:00.542865 | client | 1 | lua.code | could
not find path for lua script “radiant/lib/modules/common.lua”.
2015-Oct-26 02:16:00.554874 | client | 1 | lua.code | could not find path for lua script “modules/timer.lua”.
2015-Oct-26
02:16:00.555874 | client | 1 | lua.code |
could not find path for lua script “radiant/lib/modules/timer.lua”.
2015-Oct-26
02:16:00.559877 | client | 1 | lua.code |
could not find path for lua script
"stonehearth/stonehearth/stonehearth_common.lua".
2015-Oct-26 02:16:00.587885 | client | 2 | network | client allocating new send buffer (total: 0)
2015-Oct-26 02:16:00.599916 | server | 2 | network | server allocating new send buffer (total: 0)
2015-Oct-26 02:16:00.578890 | thread7300 | 2 | browser | Doing a buffered navigation…
2015-Oct-26
02:16:00.701855 | client | 1 | lua.code |
could not find path for lua script
"stonehearth/services/client/build_editor/voxel_editor.lua".
2015-Oct-26
02:16:00.702854 | client | 1 | lua.code |
could not find path for lua script
"services/client/build_editor/voxel_editor.lua".
2015-Oct-26
02:16:00.702854 | client | 1 | lua.code | could
not find path for lua script
"radiant/lib/services/client/build_editor/voxel_editor.lua".
2015-Oct-26 02:16:00.800002 | client | 1 | client.core | user feedback is off
2015-Oct-26 02:16:01.197010 | thread6268 | 0 | sysinfo | Memory Stats: Fatal Exception
2015-Oct-26
02:16:01.197010 | thread6268 | 0 | sysinfo |
Total System Memory: 15.949 GB (17124585472 bytes)
2015-Oct-26
02:16:01.220026 | thread6268 | 0 | sysinfo |
Current Memory Usage: 273.445 MB (286728192 bytes)
2015-Oct-26
02:16:01.220026 | thread6268 | 0 | sysinfo |
Total Address Space: 128.000 TB (140737488224256 bytes)
2015-Oct-26
02:16:01.220026 | thread6268 | 0 | sysinfo |
Available Address Space: 127.999 TB (140736320794624 bytes)
2015-Oct-26
02:16:01.220026 | thread6268 | 0 | sysinfo |
Used Address Space: 1.087 GB (1167429632 bytes)
2015-Oct-26 02:16:01.549391 | server | 2 | network | server allocating new send buffer (total: 0)
2015-Oct-26 02:16:01.651457 | server | 1 | simulation.remote_client | started buffering client updates. (seq:10 ack:0)
2015-Oct-26 02:16:02.118784 | server | 1 | simulation.remote_client | stopped buffering client updates. (seq:10 ack:1)

2

Hey there @bes2dt10, welcome to the discourse! Sorry to hear that you are having trouble getting your game started. First, I am going to page @Albert, @brad, and @not_owen_wilson, who are usually the ones who help with these types of errors. In the mean time, let me ask you a few (basic, sorry…) questions of basic troubleshooting:

  1. Have you checked that your graphics card (looks like an AMD card) is up to date?
  2. Is the game launching in fullscreen or windowed mode? If fullscreen, try windowed mode instead.
  3. Have you rebooted your computer? Its really crazy how much can be fixed by doing so.
  4. Are you running any Antivirus software? If so, try temporarily disabling it and seeing if the game can launch.
  5. Try launching the game “as administrator”…

Let us know if any of these steps help (and which one), or if you are still having issues.

1 Like
3

yes I did try all the those troubleshooting, still not working.

4

sorry I’ve just detected that my AMD still not up to date and I’m downloading it now. I’ll install it and restart afterward then try to to launch the fame again see if it’s still gonna work.

5

nope still not working @jomaxro

    jomaxro
6

I see you are trying to run on Alpha 11. Could you try changing over to the latest branch and see if Alpha 12 works better for you? How to do this is at the bottom of this article. It’s possible some fix in the last couple months of development could have helped.

One thing that stands out as wierd: The fatal memory exception seems to be claiming you have a total address space of 128 TB. That seems unlikely. You don’t have a 128TB hard drive, raid partition or some other virtual memory entity in your computer do you?

7

@Tuhalu okay i’ll try other braches out, but im not too sure why it showing that i’ve total address space of 128 TB since I only have 921GB

8

No kidding. AFAIK, the biggest hard drive you can buy (right now) is about 6TB . A computer with 20+ of those raided together would be pretty ridiculous! Which is why it stood out as unlikely :smiley:

9

@bes2dt10 - Welcome to the forum! The 128 TB is just the memory address space of the processor and shows that you’re running a 64-bit chip.

I don’t have access to our crash dumps at the moment, but do you see a crash.dmp or crash.zip in the folder?

Also, are you running Lavasoft Ad-Aware? That is a common program known to behave badly and crash stonehearth.

10

@Albert Yes i do see crash.dmp and crash zip. Btw i dont think i run lavasoft but i’ll double check it just to make sure.

11

I’ll have to remember that. Yay, I learnd something.

12

@bes2dt10 - When you have a moment, post the crash.dmp or email it to support@radiant-entertainment.com and tell them to forward it to me. Thanks!

13

@Albert still not working. but i did send you my crash.dmp zip through your message. thanks

14

The crash dump says it’s crashing in LavasoftTcpService64.dll. So, Lavasoft Ad-Aware is running somewhere on your system. If you don’t remember installing it, it might have been installed as part of a program ‘bundle’ and you forgot to uncheck a checkbox. You’ll need hunt it down and disable or uninstall it for stonehearth to run.

15

okay I’ll try to find it thank you

16

I cant delete LavasoftTcpService64.dll. it said faile is open in windows exploere. how to turn it off?!

17

looks like it registers as Adware (according to Google)… you might try some of the suggestions listed here:

http://answers.microsoft.com/en-us/windows/forum/windows_10-files/how-do-i-remove-lavasofttcpservice64dll/aaf6c71d-9882-49e9-8b57-dc3e2bc31fc6?auth=1

good luck! :+1:

18

still have no luck, i did try Anti-Malware but some hoe it still there.

post-194528-0-07526200-1445870015.png880×445 40 KB

19

This is taken from the Lavasoft website, and specifies how to manually uninstall Ad-Aware

… perform a manual uninstall, which is not a very difficult procedure. Do the following:

  1. Click on “my computer” and navigate to your Lavasoft Ad-Aware folder (C:\program files\lavasoft\ad-aware \

  2. Run the file unregaaw.exe

  3. Delete the entire ad-aware folder

  4. Delete your Lavasoft Ad-Aware link in your start menu (if present)

  5. Delete the Ad-Aware icon(s) from your desktop(if present)

  6. Navigate to C:\Documents and Settings[User Name]\Application Data\Lavasoft and delete the entire Lavasoft folder.

  7. Empty your trash bin

  8. Reboot.

2 Likes
20

Hey again @bes2dt10, just wanted to make sure that you have been able to get up and running…