Help! Game wont start (long included)

I bought this game today i cannot get it to work at all as soon as i start it it just says stonehearth stopped working and closes the programme.

i have followed all your steps, disabled Mcafee, updated my driver, done the cache in steam tried to run it in windows 8 and 7 and its still not working i have included a copy of my log i hope you can help. Thanks in Advance

2016-09-21 11:35:01.126570 | server | 1 | app | Stonehearth Version 0.18.0.656 (x64)
2016-09-21 11:35:01.127572 | server | 1 | core.config | user id is 69d58fe8-7fdb-11e6-aa6f-0c54a52b4869
2016-09-21 11:35:01.127572 | server | 1 | core.config | session id is 0cdb6194-7fe7-11e6-8f64-0c54a52b4869
2016-09-21 11:35:01.127572 | server | 0 | core.system | Initializing crash reporter
2016-09-21 11:35:01.128572 | server | 0 | lua.data | lua jit is disabled
2016-09-21 11:35:01.147085 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2016-09-21 11:35:03.645890 | server | 1 | resources | Modules are verified pristine.
2016-09-21 11:35:03.689920 | server | 1 | app | Running Stonehearth server on port 23002
2016-09-21 11:35:03.689920 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-09-21 11:35:03.698926 | client | 1 | renderer.renderer | Initializing OpenGL
2016-09-21 11:35:03.700927 | client | 1 | renderer.renderer | Determining window placement
2016-09-21 11:35:03.700927 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2016-09-21 11:35:03.700927 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-09-21 11:35:03.708933 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-09-21 11:35:03.733454 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-09-21 11:35:03.741460 | client | 1 | renderer.renderer | Creating OpenGL Context
2016-09-21 11:35:03.741961 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2016-09-21 11:35:03.742461 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.0.0 - Build 10.18.10.4425’ by ‘Intel’ on 'Intel® HD Graphics’
2016-09-21 11:35:03.859549 | client | 1 | browser | cef started.
2016-09-21 11:35:03.937601 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2016-09-21 11:35:03.982130 | server | 1 | lua.memory | lua shared heap size: 8.695 MB.
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | o: outstanding allocs
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | 64 bytes (o: 13575) : ########################################
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | 40 bytes (o: 10054) : #############################
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | 48 bytes (o: 8218) : ########################
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | 72 bytes (o: 5786) : #################
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | 120 bytes (o: 2902) : ########
2016-09-21 11:35:03.982631 | server | 1 | lua.memory | … remaining allocs are each < 5% of the count
2016-09-21 11:35:03.987634 | server | 2 | network | server allocating new send buffer (total: 0)
2016-09-21 11:35:04.032163 | client | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-09-21 11:35:04.039168 | client | 2 | network | client allocating new send buffer (total: 0)
2016-09-21 11:35:05.992275 | client | 1 | client.core | user feedback is off

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Welcome to the forum, @Wickedqueen85 :slight_smile:

I don’t see anything remarkable in the log, will have to wait for the devs to see if they have a hint of the reason :confused:

Have you tried editing (or deleting, it will be recreated after running again the game) your user_settings.json file? Sometimes it has wrong values or it’s corrupted and some people have trouble starting the game on fullscreen, or with one of the modes (32bit / 64bit).

Could you post your system specs (CPU, RAM, OS…)?

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yes i hope i can find them but i will look now and post them

Intel Pentium® 2020M @ 2.40GHz
6GB RAM
Windows 10 Home 64bit
(Lenovo)

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Not sure if this is better

Shot in the dark…since i dont know for sure. But i dont think a 2020m processor has a intel HD 3000 that reads as the minimum requirements of the game…think that was before HD3000 or about the same time intel 3000 was released.

It’s more than enough, thanks. :slight_smile:

As for what @Psyduck says, if it fits the minimum, you’d probably have to run it on lowest graphic settings.

Celeron and Pentium have Intel HD, while Core i3 and above have either HD 2000 or HD 3000. HD Graphics 2000 and 3000 include hardware video encoding and HD postprocessing effects.

So that’s likely your issue :frowning: sorry but you need new hardware to play the game.

on a positive note you can upgrade your CPU cheap and get the needed HD3000 integrated graphics card.

here’s a list of CPU’s that fits in your computer…but unless you know an home geek to change it for you (or if you feel brave ) a shop will be pretty expensive…and you then have to consider if its worth upgrading on.

notice grafics chip on the right side, dont get another “intel HD” needs to be at least HD3000.

thank you for that info i am not up in technology in that way so i have made a mistake buying it

should let the devs give their opinion as well. But im fairly positive that’s the issue.

yeah i will wait, i am just disappointed i have watch a youtube series for a while now with this game and was looking forward to actually giving it a go myself

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@Wickedqueen85 Well, your system specs are indeed at the lowest end of what we recommend to run the game – but it shouldn’t be crashing outright.

Please double-check that your video drivers are updated. The best way to do this is to go directly to Intel’s site and use the autodetection tool there:

http://www.intel.com/content/www/us/en/support/detect.html

(Simply running Windows update doesn’t always take care of things, alas.)

Hope this helps!

From the looks of this thread ( High Quality Graphics for HD 4000 Graphics? ) seems that the drivers of @Wickedqueen85 might be already in their latest version. :sweat:

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so you dont break any necks i spoke to @Wickedqueen85 in private message some time ago… and seems she removed some adware or malware and think she got the game running.

im sure she will give an update some point :slight_smile:

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Thanks for the update, @Psyduck, my morning just went from worried to much better :smiley:

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Yes sorry I did get the game working I have just seen the e-mails with responses on this I had some sort of adware on my computer i removed it and it worked

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