[Res] Cannot launch game

hjordan2814 · October 19, 2015, 2:23pm

I purchased this game on Steam. When I try to run it, whether from the steam window or file location, I immediately get a “Stonehearth has stopped working” message. I have tried deleting local files and reinstalling, manually deleting the file and reinstalling, turning off the firewall, disabling/uninstalling any anti virus or anti malware software, updated graphic card drivers, updated Java, run as administrator. All to no avail.
Other threads mention tweaking with the user settings JSON file, but the part they always mention with full screen is in the Stonehearth JSON file, only thing in user settings is my user ID. Fullscreen is disabled.

If anyone could help me with how to proceed at this point, I would greatly appreciate it. Let me know if there is any other information required and I will provide.

Here is the error log from Windows Problem Reports
Product: Stonehearth
Problem: Stopped working
Date: 10/19/2015 8:36 AM
Status: Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: Stonehearth.exe
Application Version: 0.11.0.453
Application Timestamp: 55d226e3
Fault Module Name: libcef.dll
Fault Module Version: 3.2171.1902.0
Fault Module Timestamp: 5452e9a4
Exception Code: c000001d
Exception Offset: 0000000001c7b323
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 2ecd
Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82
Additional Information 3: 016a
Additional Information 4: fcbe2f2e8c9407e5c36a29baebb858e3

Here is my Stonehearth JSON file
{
“mod_checksums”: {
“stonehearth”: “f3a7e38c183547306a0d4f0ccbfd9fbb380ff855ac7ad38c8f763debba2e6b11”,
“radiant”: “8850e8f4925cd4014fd7b72cd9056634e217919c4bcf9ff06e02035a8e932379”
},
“renderer”: {
“screen_width”: 1920,
“enable_ssao”: false,
“enable_fullscreen”: false,
“use_fast_hilite”: false,
“enable_gl_logging”: false,
“enable_vsync”: true,
“shadow_resolution”: 2048,
“screen_height”: 1080,
“enable_shadows”: true,
“msaa_samples”: 0,
“use_ssao_blur”: false,
“use_forward_renderer”: true
}
}

Here are my system specs
GPU: Nvidia GeForce GTX 750 Ti Driver version 358.50
CPU: AMD A10-6800k APU 4100 Mhz 4 cores, 4 logical processors
RAM: 8 Gigabytes
OS version: Microsoft Windows Vista Home Premium 6.0.6022 Service Pack 2 build 6002
System type: x64 based PC

jomaxro · October 19, 2015, 6:28pm

Hey there @hjordan2814, welcome to the discourse. Sorry to here that you are having problems launching the Alpha. Your Stonehearth.log is indeed very short, as is your user_settings.json file should definately have more than your user_id in it.

Try using the following as your user_settings.json file (copy and paste it in, replacing “your_user_id” with the one that already exists in the file.

{
	"user_id" : "your_user_id",
	"alpha_welcome" : {
		"hide" : true
	},
	"enable_auto_save" : false,
	"renderer" : {
		"run_once" : true,
		"use_high_quality" : false,
		"enable_ssao" : false,
		"enable_shadows" : true,
		"msaa_samples" : 0,
		"shadow_quality" : 1,
		"max_lights" : 50,
		"enable_vsync" : false,
		"enable_fullscreen" : false,
		"screen_width" : 1920,
		"screen_height" : 1018,
		"draw_distance" : 1000,
		"last_window_x" : -8,
		"last_window_y" : -8,
		"last_screen_x" : 8,
		"last_screen_y" : 52
	},
	"audio" : {
		"bgm_volume" : 0,
		"efx_volume" : 1
	},
	"force_32_bit" : false,
	"language" : "en",
	"enable_auto_save" : false,
	"tutorial" : {
		"hideStartingTutorial" : true
	}
}

Try that and see if it works. Please post the stonehearth.log file again if it doesn’t. In the mean time, I am going to page @Albert and @not_owen_wilson to see if they have any ideas.

hjordan2814 · October 19, 2015, 8:28pm

I have copied that and put it into my user settings, placing my user ID where needed. I now get an additional error window. It says:
Error starting application
Error reading file "C:\Program Files (x86)\Steam\steamapps\Common\Stonehearth\user_settings.json
Missing:
Source:
{
“user_id” : “68a6d950-7666-11e5-8f11-94de807efa49”,
“alpha_welcome” : {
“hide” : true
},
“enable_auto_save” : false,
“renderer” : {
“run_once” : true,
“use_high_quality” : false,
“enable_ssao” : false,
“enable_shadows” : true,
“msaa_samples” : 0,
“shadow_quality” : 1,
“max_lights” : 50,
“enable_vsync” : false,
“enable_fullscreen” : false,
“screen_width” : 1920,
“screen_height” : 1018,
“draw_distance” : 1000,
“last_window_x” : -8,
“last_window_y” : -8,
“last_screen_x” : 8,
“last_screen_y” : 52
},
“audio” : {
“bgm_volume” : 0,
“efx_volume” : 1
},
“force_32_bit” : false,
“language” : “en”,
“enable_auto_save” : false,
“tutorial” : {
“hideStartingTutorial” : true
},
}

After closing that window, the usual “has stopped working” pops up

Not sure if you need the Stonehearth.log or Stonehearth.json file

jomaxro · October 19, 2015, 8:42pm

Sorry @hjordan2814, we have surpassed my troubleshooting ideas, that user_setting file “should” work. It is possible @SteveAdamo or @8BitCrab might have more ideas, if not we will need to wait for TR to respond.

8BitCrab · October 19, 2015, 8:49pm

i’m afraid that crashes are my weak spot

@hjordan2814 have you taken alook at this thread?

@Albert should be able to solve this, but won’t be able too until later tonight, as they are currently packing the old office and dont have internet access.

jomaxro · October 19, 2015, 8:50pm

That’s why TR is so quiet today! I knew/know they were moving offices, I forgot about the lack of internet…

Relyss · October 19, 2015, 9:21pm

Hey @hjordan2814, can you try deleting the last comma?
It seems at the end of the user_settings you have a syntax error:
…
“hideStartingTutorial” : true
}, <–delete that comma
}

jomaxro · October 19, 2015, 9:23pm

Yeah, my bad. Reminds self to always run json files through validator before posting…

hjordan2814 · October 19, 2015, 9:30pm

@8BitCrab Yes I have seen that one. My graphics card is well above minimum spec and up to date. I have double checked and none of the programs on that list are running. I’ve set it to run as administrator. My Windows Vista is SP2. My AMD processor chipset drivers are also up to date.

@Relyss Well that got rid of the new error message, but still immediately getting a “has stopped working” pop up.

Relyss · October 19, 2015, 9:44pm

You have tried everything, yeah…
We can only wait for the devs, hopefully they can find why is it crashing for you.

Albert · October 19, 2015, 11:38pm

@hjordan2814 - Welcome to the forum! I believe that crash is caused by not having Service Pack 1 installed on Windows 7. You can find instructions on how to check and install Service Pack 1 here:

http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1

hjordan2814 · October 20, 2015, 1:03pm

@Albert I do not have Windows 7, I have Vista. I have Service Pack 2 for it.

SteveAdamo · October 20, 2015, 3:26pm

hmm… I honestly don’t recall if this is a supported OS for Stonehearth … not to say that it isn’t, its just that a quick search doesn’t reveal too many folks who have it …

Relyss · October 20, 2015, 5:40pm

@phector2004 and me have it *cough*

I know that most people have Win 7+

But the one that’s not officially supported is XP…

He’s trying to launch Alpha 11 stable, which should be perfectly fine.
Maybe updating the other drivers (not the ones from the graphic card, but for the cpu, etc) could help. Because we already tried everything, I can’t think of anything else

Hmm… Let’s see, I think these are the other things left to try:

Verify integrity of game cache on Steam (to see if the downloaded files are corrupt)
Run in compatibility mode for Vista (if exists, I just saw the comment for Windows 8 here)
Disabling graphic boosters
~~Switching the graphic card being used~~ You only have one, right?
In the user_settings.json file, try changing “force_32_bit” : false, to “force_32_bit” : true, (as there’s people that can’t play with the 64bit version)

phector2004 · October 20, 2015, 5:43pm

Works 100% for me!

Now if only my computer wasn’t such a turd…

Albert · October 20, 2015, 6:16pm

As Relyss and phector2004 said, Vista SP2 should work.

The only thing I can think of is anti-malware like Lavasoft Ad-Aware or try setting “force_32_bit” to true as Relyss indicated.

hjordan2814 · October 20, 2015, 7:34pm

That did it! Thank you all for the help. Hopefully full screen and 64 bit will have the kinks worked out eventually. I have changed the topic and category to resolved as I assumed what should be done.

jomaxro · October 20, 2015, 7:47pm

Hey @hjordan2814, thanks for adding the resolved tag and changing the category, saves the moderators the work.

If you don’t mind, the usual formating is [Res] in front of the thread title. See the other Resolved Reports (http://discourse.stonehearth.net/c/support/resolved-reports) to see what it usually looks like.

Topic		Replies	Views
[Res] Stonehearth is completely unable to launch (reset network adapter) Resolved Reports resolved	21	5262	August 8, 2015
Game won't start (fullscreen) Support	12	802	December 16, 2018
Stonehearth doesn't open Crash Reports	15	1675	December 16, 2020
[Res] Upgraded computer, Fresh OS install, unable to play game Resolved Reports resolved	6	1404	May 5, 2015
Game won't launch at startup Resolved Reports resolved	4	2089	October 19, 2016

[Res] Cannot launch game

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