Game won't launch at startup

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1

Summary:

Just downloaded the game on steam and tried to run it after download. And the game won’t launch with a windows crash window “Stonehearth has stopped working”.

Here is the detailed report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Stonehearth.exe
Application Version: 0.18.0.663
Application Timestamp: 57e2f2cb
Fault Module Name: atio6axx.dll
Fault Module Version: 6.14.10.12337
Fault Module Timestamp: 52202fcc
Exception Code: c0000005
Exception Offset: 0000000000a34bc1
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: d414
Additional Information 2: d414d52713c282c56000d176db9f89fb
Additional Information 3: 2856
Additional Information 4: 2856881de00cfb181cc66c7a753bc201

Stonehearth.log:

2016-10-18 22:11:33.777011 | server | 1 | app | Stonehearth Version 0.18.0.663 (x64)
2016-10-18 22:11:33.780012 | server | 1 | core.config | user id is 5474dc46-9532-11e6-af78-4851b752c86b
2016-10-18 22:11:33.780012 | server | 1 | core.config | session id is c63b4c48-953c-11e6-89bc-4851b752c86b
2016-10-18 22:11:33.785013 | server | 0 | core.system | Initializing crash reporter
2016-10-18 22:11:33.785013 | server | 0 | lua.code | lua jit disabled in 64-bit builds. set force_lua_jit to override
2016-10-18 22:11:33.790013 | server | 0 | lua.data | lua jit is disabled
2016-10-18 22:11:33.831015 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2016-10-18 22:11:38.643327 | server | 1 | resources | Modules are verified pristine.
2016-10-18 22:11:38.699326 | server | 1 | app | Running Stonehearth server on port 13755
2016-10-18 22:11:38.699326 | client | 1 | renderer.renderer | Initializing OpenGL
2016-10-18 22:11:38.699326 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-10-18 22:11:38.705327 | client | 1 | renderer.renderer | Determining window placement
2016-10-18 22:11:38.705327 | client | 1 | renderer.renderer | Selecting monitor at 8, 52
2016-10-18 22:11:38.705327 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-10-18 22:11:38.733298 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-10-18 22:11:38.768330 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | lua shared heap size: 8.084 MB.
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | o: outstanding allocs
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | 64 bytes (o: 13108) : ########################################
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | 40 bytes (o: 9827) : #############################
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | 48 bytes (o: 5560) : ################
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | 72 bytes (o: 3036) : #########
2016-10-18 22:11:39.021348 | server | 1 | lua.memory | … remaining allocs are each < 5% of the count
2016-10-18 22:14:22.970704 | server | 1 | lua.memory | lua shared heap size: 8.084 MB.
2016-10-18 22:14:22.971719 | server | 1 | lua.memory | o: outstanding allocs
2016-10-18 22:14:22.971719 | server | 1 | lua.memory | 64 bytes (o: 13108) : ########################################
2016-10-18 22:14:22.971719 | server | 1 | lua.memory | 40 bytes (o: 9827) : #############################
2016-10-18 22:14:22.971719 | server | 1 | lua.memory | 48 bytes (o: 5560) : ################
2016-10-18 22:14:22.971719 | server | 1 | lua.memory | 72 bytes (o: 3036) : #########
2016-10-18 22:14:22.971719 | server | 1 | lua.memory | … remaining allocs are each < 5% of the count

Attachments:

There seems to be no crash.dmp file in my installation directory.

Versions and Mods:

Stonehearth Version 0.18.0.663 (x64)
No mods installed

System Information:

Windows 8.1
AMD A10-6790k APU with AMD Radeon HD670D
Radeon R7 200 series GPU (also tried running with dual graphics off)

Have you attempted basic troubleshooting steps here: http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-28/13297:

Tried every fix I could find. Updated drivers, modifying the user_settings.json, running on administrator and compatibility mode. And I don’t have any of the problem 3rd party apps installed.

2

Hi @junec , sorry to hear you’re having problems.

I was going to suggest deleting manually the game’s folder and reinstalling, but then I saw this:

This seems related to graphics (in your log I don’t see that the OpenGL context has finished initialization, and cef also didn’t get to start).

Did you update your drivers from here: http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64 or did you use an auto-updater?

Did you try running in windowed and fullscreen modes (you can switch between them in the user_settings.json) ?

Yes, any kind of booster or more than one card can cause problems. In the past there have been users that had trouble getting the game to pick/use the card they wanted. Not sure how to troubleshoot that for AMD…

Edit: @junec, did you try the recent workaround of resetting the firewall etc via these commands? :

netsh advfirewall reset

netsh int ip reset c:\resetlog.txt

netsh winsock reset

Also disabling analytics, just in case…

1 Like
3

Yes, updated my drivers via all three ways I could find. Windows automatic update, AMD’s auto detector, and manual download. Nothing worked, and for some reason, when I used the auto detector and manual download. I got a warning of graphics card incompatibility, which is weird though, as it’s clearly stated in the download page that my hardware is compatible with the driver. But I tried it anyway and installed the driver, which didn’t do anything besides crash my amd catalyst. :dizzy_face:

Yes, I also tried resetting the firewall as you’ve stated and doing a reinstall and local file integrity check for steam.

What did you mean by ‘disabling analytics’ though?

4

Just figured out the issue. The problem was with the AMD drivers. Seems that they have a history of corrupt OpenGL files. So I just got myself a copy of the last working dll files from an old version amd driver and used that to replace the ones I have now. I can finally play the game! Yeeeessss! hahahaha.

Here is the link to the thread in the AMD forum where I found the fix.
https://community.amd.com/thread/194721

2 Likes
5

Awesome, glad you found the issue, and thanks for sharing the solution!

1 Like