Frozen game bug

Support Previous Build Reports
#1

Summary:
Hi first of all I apologize for my English, because I’m Chilean and not much English.
It turns out that since I bought the game, I can play about 3 minutes and then freezes, I tried by changing the settings, but not the bug is fixed.
I leave a video with the bug.
Beforehand, Thank You

Steps to reproduce:
Play for 3 or 4 minutes.

Expected Results:
repair the problem

Actual Results:
none

Notes:
none

Versions and Mods:
Release 393

System Information:
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 06/23/14 15:46:43 Ver: 12.01
Processor: AMD A8-6600K APU with Radeon™ HD Graphics (4 CPUs), ~3.9GHz
Memory: 8192MB RAM
Available OS Memory: 7366MB RAM

Display Devices

Card name: AMD Radeon HD 8570D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon HD 8570D (0x990E)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_990E&SUBSYS_85261043&REV_00
Display Memory: 85 MB
Dedicated Memory: 754 MB
Shared Memory: 3427 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: SMS19A100
Monitor Id: SAM0867
Native Mode: 1366 x 768§ (59.790Hz)

d04987d0-0ede-11e5-9f88-40167e66eb09

Video

#2

It looks like you’ve tried to link the video in your dropbox directly (I can’t view it because the link takes me to my dropbox, not yours). The file needs to be put in the public folder (if it isn’t already). Once it’s there, you can get a link for sharing by right-clicking on it and selecting “Copy Public Link”.

#3

Sorry
link repair

#4

Unable to watch the video right now, could you describe what you do at first? Do you have any other programs running? Did you select a large area to mine or deforest?

#5

I seem to have a similar problem. Game launches without ploblems, safe game is loaded without problems. 2-4 min in the game crashes regardless of whats going on ingame or my actions. Circled through all possible settings with no difference in performence.

#6

I have tried many trees zone and areas without trees.
At first I start normally play, I choose where to put my city, then I assign resource area, build, etc.
The problem is if I do something or not, because if in the course of two minutes saved the game, then the game freezes, then I can go back to the saved game, and I have 2 minutes to play, if I do this, the game freezes and closes.