Crashes every 8 minutes, i think is only on my PC

Support Other Reports
1

I love this game, so i want help because it keeps crashing. Please help me

1 Like
2

I’m guessing your desktop isn’t too beefy, but I could be wrong. Specs?

1 Like
3

Welcome to the forum, @Ethan_Friberg :smiley:

As @ZwoeleBeer says, could you post your system specs, please?

Have you updated manually your graphic drivers?
http://stonehearth.net/some-technical-stuff/

Also, there could be programs interferring with the game, or even your antivirus.

Other than that, if you’re playing with the 64bit version of the game, try playing with the 32bit version. Or try to lower your game settings to see if it helps.

2 Likes
4

It runs fine, no lag for any other game, only thing about this game is the sudden crashing :frowning:

5

It is on 32 bit, but thanks

6

Do I have to have windows 7, I have windows 8?

7

No, it should run fine no matter if you have windows Vista, 7 or 8 / 8.1
Have you updated manually the drivers of your graphic card?

1 Like
8

Where do I do that? Can you put a link?

9

could you give us you computer specs?

10

Dude, I am 12, I have a parent helping me. what are specs?

2 Likes
11

sorry about that mate,

to check your computers specs go to,

control panel --> system & security --> system

the info under the system part of that page is what we call your “computer specs”

2 Likes
12

Which brand of graphic card do you have, for example, is it a Nvidia, an AMD, an Intel one?
Your operative system: Windows 8, you already said it.
How much RAM does your computer have… this you can see it where @8BitCrab pointed.

Also, you could upload your stonehearth.log file? (there’s an upload button when you reply to the posts:) :arrow_heading_down:

The stonehearth.log file is located in the folder where you have Stonehearth installed.

3 Likes
13

Does no one use dxdiag anymore? :blush:

@Ethan_Friberg

Press windows key and Q at the same time. This should open the search charm on the right hand side of your screen.

Type dxdiag and dxdiag.exe should appear in the box. Hit enter

Dxdiag will open, and in the bottom right hand corner there should be an option to save all information. Click it and a window will pop up, click save to save a file called DxDiag.txt to your desktop.

You can then upload the text file. Its the icon with the up arrow you see when you click reply (7th one along see @Relyss)

This file contains a lot of information about your computer, including driver versions and hardware configuration. It will enable us to help you further.

3 Likes
14

7.19 GB remaining, AMD

15

By crashing, i mean going unresponsive

16

It says new users can’t make attachments

17

if you upload it to a file sharing site that would work. or if your trying to upload a picture, then you could put it on imgur.com or some such place and we can embed it for you.

1 Like
18

Hey Froggy, here is cpu and video from my diag, do you see anything?

System Information

Time of this report: 7/14/2015, 11:03:12
Machine name: ETHAN-PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5735
BIOS: A00
Processor: AMD A8-5545M APU with Radeon™ HD Graphics (4 CPUs), ~1.7GHz
Memory: 8192MB RAM
Available OS Memory: 7366MB RAM
Page File: 3393MB used, 5123MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

Display Devices

      Card name: AMD Radeon HD 8510G
   Manufacturer: Advanced Micro Devices, Inc.
      Chip type: AMD Radeon HD 8510G (0x9999)
       DAC type: Internal DAC(400MHz)
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_1002&DEV_9999&SUBSYS_06211028&REV_00
 Display Memory: 4191 MB

Dedicated Memory: 735 MB
Shared Memory: 3456 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1728
Native Mode: 1600 x 900§ (60.008Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
Driver Version: 13.151.0.0
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2013 03:08:30, 1233616 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-DAD9-11CF-5677-2B26BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9999
SubSys ID: 0x06211028
Revision ID: 0x0000
Driver Strong Name: oem60.inf:cb0ae414dc829d09:ati2mtag_Trinity_Mobile:13.151.0.0:pci\ven_1002&dev_9999&subsys_06211028
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

19

It looks like your gfx driver is out of date.

http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064

Should support your APU as it says 7400K series APU and above, and yours is an 8500 series.

2 Likes