Crash on launch, pleese help

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1

I been trying to fix it but everything I do doesn’t seem to work. I’ve updated my driver, run compatibility mode, and run it as administrator

2015-Nov-06 17:44:47.485854 | server | 1 | app | Stonehearth Version 0.12.0.472 (x64)
2015-Nov-06 17:44:47.585788 | server | 1 | core.config | user id is 76f6c8b4-7dd5-11e5-98d0-08606e0adb38
2015-Nov-06 17:44:47.585788 | server | 1 | core.config | session id is 5d03a382-84e0-11e5-bb7a-08606e0adb38
2015-Nov-06 17:44:47.616787 | server | 0 | core.system | Initializing crash reporter
2015-Nov-06 17:44:48.631846 | server | 0 | lua.data | lua jit is disabled
2015-Nov-06 17:44:58.547418 | server | 1 | resources | Modules are verified pristine.
2015-Nov-06 17:44:59.401537 | server | 1 | app | Running Stonehearth server on port 13421
2015-Nov-06 17:44:59.915571 | client | 1 | renderer.renderer | Initializing OpenGL
2015-Nov-06 17:44:59.969577 | client | 1 | renderer.renderer | Determining window placement
2015-Nov-06 17:44:59.970500 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2015-Nov-06 17:44:59.987567 | client | 1 | renderer.renderer | Creating OpenGL Window
2015-Nov-06 17:45:05.343811 | server | 0 | mod stonehearth | greedy task scheduling enabled
2015-Nov-06 17:45:07.979961 | client | 1 | renderer.renderer | Creating OpenGL Context
2015-Nov-06 17:45:07.982962 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2015-Nov-06 17:45:08.039965 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.13399 Compatibility Profile Context 15.200.1062.1004’ by ‘ATI Technologies Inc.’ on 'AMD Radeon HD 7640G’
2015-Nov-06 17:45:14.228325 | client | 1 | browser | cef started.
2015-Nov-06 17:45:14.398355 | client | 2 | browser | Navigate called without an existing browser!
2015-Nov-06 17:45:15.211380 | thread1092 | 2 | browser | Doing a buffered navigation…

2

Hey there @Zoager, welcome to the discourse!

Sorry to hear that you are having trouble getting the game to launch. Can you upload your crash.dmp file to the discourse for me to look at? You will not be able to upload it directly (illegal file type), but if you zip it first you should be good!

1 Like
3

I don’t have a crash.dmp file that I can find

4

Hey there @Zoager, let me ask you some more questions then:

Can you describe the crash? Do you see the game launch at all (even for a second)? Do you get a black screen with music playing? Do any errors pop up at launch?

What version of Windows are you running?

Where did you copy the above stonehearth.log from? The crash.dmp should be in the exact same folder…

1 Like
5

When I start the game it comes up with a white screen then it just stops and closes
I am running windows 8.1 and there is no crash.cmd file that I can find

6

Alright…can you open your user_settings.json file and paste the contents here (or upload it if you prefer)?

7

{
“user_id” : “76f6c8b4-7dd5-11e5-98d0-08606e0adb38”,
“mods” : {
“stonehearth” : {
“enable_cpp_ai” : true
}
},
“simulation” : {
“use_subspace_pathfinder” : true
},
“config_id” : 1
}

8

Is that the entire thing? It should definitely be longer than that.

Do me a favor, try deleting that file and relaunching the game. That should cause Stonehearth to recreate the file. If the game does not launch, please copy and paste the file here again.

9

actually, if the game doesnt launch properly, the user_settings doesnt get fully created,

@Zoager try pasting this into your user_settings.json,

{
    "user_id" : "76f6c8b4-7dd5-11e5-98d0-08606e0adb38",
    "collect_analytics" : true,
    "enable_auto_save" : false,
    "renderer" : {
        "run_once" : true,
        "use_high_quality" : false,
        "enable_ssao" : false,
        "enable_shadows" : false,
        "shadow_resolution" : 256,
        "msaa_samples" : 0,
        "shadow_quality" : 1,
        "max_lights" : 30,
        "enable_vsync" : false,
        "enable_fullscreen" : false,
        "screen_width" : 1920,
        "screen_height" : 1018,
        "draw_distance" : 1000
    },
    "audio" : {
        "bgm_volume" : 0.6,
        "efx_volume" : 0.6
    },
    "enable_lua_jit" : false,
    "force_32_bit" : true,
    "language" : "en"
    }

though not 100% of the time, that has been a fix for others in the past.

10

Good point @8BitCrab!
That is why you are the senior support crab, and I am Level 1 support…

1 Like
11

that’s the entire thing even after i delete it and tried running it again

12

Please follow @8BitCrab’s suggestion. He is correct in that the user_settings is not always created properly when the game is crashing…let us know if that works.

13

Well that seemed to have fixed it. Thank you very much

2 Likes
14

awesome to hear, i’ve moved it to [res]… though it would be nice if we knew why that fixed it…

[quote=“Zoager, post:13, topic:17659”]
Thank you very much
[/quote]no problemo, we’re here to help!

2 Likes
15

@zoager - Can you check to see if Lavasoft Ad-Aware is running on your system? It’s common for Ad-Aware to crash stonehearth in 64 bit mode.

1 Like
16

I was not running Lavasoft

17

@Zoager, if you try running the 64bit version of the game, does it run or does it crash?

It’s on the game Settings, System tab. Uncheck the “Force 32 bit” and restart the game.
(Unless your system is not 64bit).

2 Likes