Game not responding

Support Crash Reports
2

Hey there @shadowSBx411, welcome to the Discourse :smiley:!

Sorry to hear that you’re having issues with Stonehearth. Just to check, when the game is “freezing” does it eventually resume, or are you forced to close it?

To help us debug what’s going on here, can you answer the following questions too?

  • Upload your stonehearth.log please. The file is located in the game install directory. Default Steam location is C:\Program Files (x86)\Steam\steamapps\common\Stonehearth

  • If it exists, please also uplaod your crash.dmp (from the game install directory). Since your game isn’t “crashing” per se, it might not exist.

  • What version of Stonehearth are you playing? Have you installed any mods?

  • What are your system specs? Please list Windows version (7, 8, 8.1, 10), video card (e.g. GTX 780), and monitor type (laptop panel or external monitor).

  • Have you attempted basic troubleshooting steps here: Crashing on start? Read this! UPDATED October 18, 2016? They cover a lot of common issues.