[Res] Game has been freezing since first download

bernie · September 3, 2015, 3:35pm

Hi,
I have pledged for Stonehearth a long while ago (before there was even anything to see) and have tried it ever since you first released something. But it has always been crashing after a while. Since the first version you released I could not play more than 2 minutes. Now I understand this has Alpha status and there will be changes, but I see so many people playing the game and therefore wanted to ask, if it is somehow my fault? I have reinstalled it multiple times, but it never worked. It is reproducable 100% of the time withing the first 2-5 minutes of gameplay.
What happens is as follows: I start the game, I assign a stockpile, I assign jobs, the game freezes (Windows fades it out to white as it does not react anymore). I have waited for up to 15 minutes but it never recovers.

In my logfile there are loads of the following lines:
2015-Sep-03 17:24:04.755945 | client | 1 | rpc | critical error in http reactor: could not remove trace[untrace 1391]
2015-Sep-03 17:24:09.002207 | client | 1 | rpc | critical error in http reactor: could not remove trace[untrace 1433]
2015-Sep-03 17:24:09.028206 | client | 1 | rpc | critical error in http reactor: could not remove trace[untrace 1435]
2015-Sep-03 17:24:15.403596 | client | 1 | rpc | critical error in http reactor: could not remove trace[untrace 1494]
2015-Sep-03 17:24:18.871808 | client | 1 | rpc | critical error in http reactor: could not remove trace[untrace 1532]
2015-Sep-03 17:24:18.884809 | client | 1 | rpc | critical error in http reactor: could not remove trace[untrace 1534]
2015-Sep-03 17:24:30.755533 | server | 1 | simulation.remote_client | started buffering client updates. (seq:2546 ack:2536)

There are about 100 of those “critical error in http reactor” lines, I just did not copy all of them.
Is there anything I can do about this? I would really love to try the game after such a long time
Best regards

(Last lines only again)

Edit2: The music is continuing after the game freezes. Don’t know if this is helpful but thought I’d add it

LordOfTheApes · September 3, 2015, 3:41pm

Try running as Administrator, may have to create a link external of Steam.

bernie · September 3, 2015, 3:44pm

Thank you for your reply. Just did and the same thing occured again: Frozen and does not react anymore

Edit: I am not going to post the logfile again, it is exactly the same as both of the logs before

LordOfTheApes · September 3, 2015, 3:49pm

I’m going to suggest doing a file check. Maybe even a reinstall.

bernie · September 3, 2015, 3:54pm

I have reinstalled the game multiple times already (last time today). I have removed all local files via Steam and checked if there were any left (there were none).

LordOfTheApes · September 3, 2015, 3:59pm

You’ve opted in for the Beta content right? Otherwise I’m at a loss.

bernie · September 3, 2015, 4:04pm

I pledged for the following reward on KS:
SETTLER TIER, BETA BACKER - All rewards from the lower tiers, plus early access to the game through a digital download of the beta, with free updates all the way through the game’s final release! Plus you’llget access to our beta-backer forum to give early feedback on the game, and a special thanks in the game’s credits. We’ll also throw in a CUDDLY KITTEN who will accompany your settlers each time you start a new game. He no good in a fight, but gosh he’s cute!

(plus the Buddy Backer Tier so I will have three copies when its ready)

Is this not qualified for the Alpha? (Well it says Beta, but why did I get a link for Alpha Download then?)

LordOfTheApes · September 3, 2015, 4:06pm

If you have a key you are good, inside the Steam

Stonehearth -> Right Click -> Properties -> Betas Tab -> “Select the Beta You would like to opt into” -> Latest

bernie · September 3, 2015, 4:09pm

I can’t remember getting a key as such, but I can subscribe to the “latest”-Beta using the way you just described
(maybe I have just forgotten getting the key. As I said before: It has been quite some time)

LordOfTheApes · September 3, 2015, 4:10pm

Nah, I meant the Steam key for the game in general.

Now that you are set to latest it should get the weekly incremental builds as they come out. Hopefully this will fix your issues if not now then soon.

bernie · September 3, 2015, 4:15pm

Ah yes, got one of those
I hope so but since it is a problem that persists for… about a year now? … I am not very confident. And considering the other bug reports here I seem to be the only one having those problems

thedrgnrbrn · September 3, 2015, 4:18pm

Interesting. From my super limited knowledge… It looks like some kind of connection issue. Ummm…

Try running the game offline. Like, disconnect from teh interwebs completely.

Make sure your firewalls and AV programs are turned off, or at the bare minimum have an exception for the game in them.

Ummm…

Im really bad, but the only thing that I can figure its doing is trying to run the client-server stuff and thats causing it to hang because its not connecting? Thats my (poor) guess, but try those couple of things and get back to us.

LordOfTheApes · September 3, 2015, 4:19pm

Well, lets try something crazy like turning off your Firewall or turning off your virus scan

Albert · September 3, 2015, 4:43pm

@bernie - Thanks for being a backer and welcome to the forum! The errors you posted from the log are normal. I probably need to see the entire log file to determine what’s going wrong.

thedrgnrbrn · September 3, 2015, 4:44pm

I like this response. Probably more than I should.

bernie · September 3, 2015, 4:49pm

I will happily upload the logfile, but I cannot upload files as I am a new user. Any mail to submit it to?
As a programmer I love your response about the errors being normal

Btw: I would have thought the server is a local server (like a server for delivering data in the background like Minecraft does). Still I have tried killing all of teh interwebs, killing my firewall, not using any AV anyway. Same problem

thedrgnrbrn · September 3, 2015, 4:50pm

Never hurts to try.

You can probably pastebin the logfile, would be the easiest way I think.

bernie · September 3, 2015, 4:55pm

Great idea, here you go:
http://pastebin.com/5LkKMnvR
It’s not too large anyway, since it only runs for about 2 minutes
Edit: This was the “no interwebz” test run, by the way

Relyss · September 5, 2015, 8:46am

Are your graphic drivers up-to-date? Here you can check them Download Drivers

It could also be crashing due to any of these programs:

Because you can actually run the game, but it crashes after some minutes. Although Albert will know for sure, now that we have the entire log =)

bernie · September 5, 2015, 2:21pm

Hi I am sorry to say that this seems to have been my fault all along: While I had the newest driver installed for my GPU there were newer drivers for AMD cards in general (I’m using a Gigabyte HD7970 GHz Edition which had it’s own driver branch). When I installed it everything worked great.
Never had problems with other games, but here it seems to have been a problem.
The game runs great now (besides some performance issues, but these are absolutely acceptable for the games’ state) and is really addicting. Had to force myself to stop for writing this post
Thank you for your great help and sorry to have bothered you with I problem I have caused myself

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[Res] Game has been freezing since first download

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