Summary:
Often when you navigate away from the game to a second monitor or application (e.g. when making a bug report ) when you return to the game you experience bad lag / staggering. This forces a painful process of slow clicking to save the game and reboot the game.
Steps to reproduce:
Play game in windowed mode
Navigate to another monitor to access an alternate application (in this case it was Chrome)
Return to game and witness bad lag / staggering. However it does not always happen but it has happened approx once an hour today over a five hour period.
Here’s the system data. Using Release 687 (x64). I will see if I can get more diagnostic information for you.
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CHILLBLAST
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z87N-WIFI
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel® Core™ i5-4670K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F4 CT, 12/08/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.14393.206"
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.5 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 14.1 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Despite some extensive testing this afternoon I have not been able to reproduce. I suggest we park this issue until I am able to provide better support evidence.
I encountered the lag / staggering again today. It occurred when I went off screen to restart the Battlenet client after a recent update.
I had the Task Manager / Performance monitor up and running in the event i hit the lag / staggering isssue. See screen shot. Though high the CPu/Memory did not seem to be maxed so I’m not sure this is the cause of the issue.
I had taken some measurements overtime proceeding the event:
08:56 Stonehearth memory usage 2,223 + 189 (one for each Stonehearth process)
09:12 2917 + 468
09:29 3,259 + 693
09:39 3,580 + 737
10:14 3,643 + 815
and then the event in the screenshot. I will keep trying to find a repeatable trigger for this event.
OK I have narrowed it down to a drop in FPS. See screenshots that display the FPS count. Normally averaging 60 FPS + but sometimes when you go off screen and come back the FPS drops to 1-2 FPS.
Resetting the Graphical settings at this point to their lowest settings increases FPS to about 5,. I have tried lowering and then re-raising the settings to see if it ‘jump starts’ the FPS. But no avail. Once you get 1-2 FPS you have to restart the game. I’ll continue to look to see if I can spot what is causing the sudden drop in FPS.
) when you return to the game you experience bad lag / staggering. This forces a painful process of slow clicking to save the game and reboot the game.
I suggest we park this issue until I am able to provide better support evidence.
