Cannot get game to run after new updates (Lavasoft / Bonjour)

Support Resolved Reports
2

Hey there @bigmacsnackwrap, welcome to the Discourse! Sorry to hear that you are having issues launching the game after recent updates.

In order to assist you, we are going to need a bit more information about the problem.

  1. Can you please copy or upload your stonehearth.log file? The file is located in the game install directory. The default Steam location is C:\Program Files (x86)\Steam\steamapps\common\Stonehearth

  2. Can you upload your crash.dmp (from the same game install directory)?

  3. What version of Stonehearth are you playing? Have you installed any mods?

  4. Please share your system details. What is your Windows version, video card (e.g. GTX 780), and monitor type (laptop panel or external monitor)?

  5. Please check out our basic troubleshooting steps here: Crashing on start? Read this! UPDATED October 18, 2016, let us know if you’ve already attempted everything there.