Windows detects a problem with the game and then it is closed. Cannot find any new info. When I google many posts are old.
Hey there @bigmacsnackwrap, welcome to the Discourse! Sorry to hear that you are having issues launching the game after recent updates.
In order to assist you, we are going to need a bit more information about the problem.
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Can you please copy or upload your
stonehearth.logfile? The file is located in the game install directory. The default Steam location isC:\Program Files (x86)\Steam\steamapps\common\Stonehearth -
Can you upload your
crash.dmp(from the same game install directory)? -
What version of Stonehearth are you playing? Have you installed any mods?
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Please share your system details. What is your Windows version, video card (e.g. GTX 780), and monitor type (laptop panel or external monitor)?
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Please check out our basic troubleshooting steps here: Crashing on start? Read this! UPDATED October 18, 2016, let us know if youâve already attempted everything there.
2016-10-08 21:52:42.186706 | server | 1 | app | Stonehearth Version 0.18.0.663 (x64)
2016-10-08 21:52:42.186706 | server | 1 | core.config | user id is eee35b2e-2aa5-11e6-b25e-5ce0c5b44974
2016-10-08 21:52:42.186706 | server | 1 | core.config | session id is 10d44e36-8dc3-11e6-8dc3-308d991a1c02
2016-10-08 21:52:42.186706 | server | 0 | core.system | Initializing crash reporter
2016-10-08 21:52:42.202330 | server | 0 | lua.data | lua jit is disabled
2016-10-08 21:52:42.202330 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2016-10-08 21:52:44.307370 | server | 1 | resources | Modules are verified pristine.
2016-10-08 21:52:44.345128 | server | 1 | app | Running Stonehearth server on port 20680
2016-10-08 21:52:44.345128 | client | 1 | renderer.renderer | Initializing OpenGL
2016-10-08 21:52:44.345128 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2016-10-08 21:52:44.345128 | client | 1 | renderer.renderer | Determining window placement
2016-10-08 21:52:44.345128 | client | 1 | renderer.renderer | Selecting monitor at 9, 67
2016-10-08 21:52:44.345128 | client | 1 | renderer.renderer | Creating OpenGL Window
2016-10-08 21:52:44.360759 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2016-10-08 21:52:44.376383 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | lua shared heap size: 8.084 MB.
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | o: outstanding allocs
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | 64 bytes (o: 13108) : ########################################
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | 40 bytes (o: 9827) : #############################
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | 48 bytes (o: 5560) : ################
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | 72 bytes (o: 3036) : #########
2016-10-08 21:52:44.507900 | server | 1 | lua.memory | ⌠remaining allocs are each < 5% of the count
2016-10-08 21:52:45.346864 | client | 1 | renderer.renderer | Creating OpenGL Context
2016-10-08 21:52:45.346864 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2016-10-08 21:52:45.346864 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver â4.5.0 NVIDIA 355.82â by âNVIDIA Corporationâ on 'GeForce 930M/PCIe/SSE2â
2016-10-08 21:52:45.424995 | server | 2 | network | server allocating new send buffer (total: 0)
2016-10-08 21:52:45.441125 | client | 1 | browser | cef started.
2016-10-08 21:52:45.441125 | client | 2 | browser | Navigate called without an existing browser!
2016-10-08 21:52:45.442634 | thread8320 | 2 | browser | Doing a buffered navigationâŚ
2016-10-08 21:52:45.478399 | server | 1 | simulation.remote_client | started buffering client updates. (seq:16 ack:0)
2016-10-08 21:52:45.541891 | client | 0 | physics.navgrid | subspace pathfinder is enabled
I had a similar issue and fixed it by typing the following into the command prompt:
netsh advfirewall reset
netsh int ip reset c:\resetlog.txt
netsh winsock reset
Hopefully it will work for you too.
2 Likes
did not work. tried them one at a time
Alrighty then were you able to check if a crash.dmp file was generated? That might provide some insight into the issue.
@bigmacsnackwrap are you able to play in 32bit mode?
Have you tried disabling analytics (uncheking user feedback on the Settings->System tab)?
I have not tried that.
Hey @bigmacsnackwrap, we just noticed that your graphic drivers are outdated, could you try updating them?
(I think these are the ones for your specific model: NVIDIA DRIVERS GeForce Game Ready Driver WHQL, but you can search them manually from here: Download Drivers | NVIDIA ).
Updating the drivers has helped to solve many crashes in the past, and itâs usually the first step we ask to do.
I will try that when I get a chance to get on the computer.
1 Like
Updated Driver. Game did not run.
There is a crash file. How do I upload it?
crash.dmp (172.0 KB)
updated. did not fix problem. Good suggestion though
Thanks for the dump, I think I have located the problem! It appears that Bonjour is being loaded by the game and interfering in some way. Bonjour is one of the known programs that can make the game crash (mdnsNSP.dll). Please try disabling that process and see if it helps.
unistalled bonjour. still didnât work. will upload crash file for help so far
That would be great, thanks!
Hi @bigmacsnackwrap, you have Lavasoft adware (LavasoftTcpService64.dll) also in the crash.dmp, besides Bonjour.
That one is the most known to make your game crash, please remove it too and tell us if it helps.
Relyss I have unistalled it from my control panel and itsstill there. How do I fully remove it?
Itâs tricky to remove sometimes. Searching on the forum I found these steps by Froggy:
Hope it works for you too.
1 Like