Unable to start the game

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1

i downloaded it on steam to my C: drive.
unable to start; heard the background music and seen a mouse on a black background in a window screen; automatic shut off after few sec.
tried everything suggested in the forum.
im using win8, intel i7, nvidia 850.
any solution? pretty much enjoy the level up RPG setting in a sandbox world.

thz

black screen with music playing, crash after

Stonehearth.log:
2015-Dec-21 19:09:13.620260 | server | 1 | app | Stonehearth Version 0.13.0.489 (x64)
2015-Dec-21 19:09:13.622261 | server | 1 | core.config | user id is 591699b7-a7b6-11e5-a263-74d4351f6f55
2015-Dec-21 19:09:13.622261 | server | 1 | core.config | session id is 1f55ad1c-a7ba-11e5-87f8-74d4351f6f55
2015-Dec-21 19:09:13.622990 | server | 0 | core.system | Initializing crash reporter
2015-Dec-21 19:09:14.129162 | server | 0 | lua.data | lua jit is disabled
2015-Dec-21 19:09:14.182185 | server | 1 | resources | Could not find hash for module “frostfeast”.
2015-Dec-21 19:09:14.192192 | server | 1 | resources | Module rayyas_children_ui version 1 is deferred load)
2015-Dec-21 19:09:14.371304 | server | 1 | resources | Modules have been modified by the user!
2015-Dec-21 19:09:14.619496 | server | 1 | app | Running Stonehearth server on port 54486
2015-Dec-21 19:09:14.620497 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2015-Dec-21 19:09:14.621493 | client | 1 | renderer.renderer | Initializing OpenGL
2015-Dec-21 19:09:14.632506 | client | 1 | renderer.renderer | Determining window placement
2015-Dec-21 19:09:14.632506 | client | 1 | renderer.renderer | Selecting monitor at 154, 149
2015-Dec-21 19:09:14.632506 | client | 1 | renderer.renderer | Creating OpenGL Window
2015-Dec-21 19:09:14.680045 | server | 0 | mod frostfeast | running version 1.1.2 packed at 2015-12-17T17:59:19.8897385Z; last commit 4c4fbf244031a52067306d882fdc6505af42e626
2015-Dec-21 19:09:15.453614 | client | 1 | renderer.renderer | Creating OpenGL Context
2015-Dec-21 19:09:15.454615 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2015-Dec-21 19:09:15.458617 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.4.0’ by ‘NVIDIA Corporation’ on 'GeForce GTX 860M/PCIe/SSE2’
2015-Dec-21 19:09:15.767836 | client | 1 | browser | cef started.
2015-Dec-21 19:09:15.770838 | thread7688 | 0 | sysinfo | Memory Stats: Fatal Exception
2015-Dec-21 19:09:15.771839 | thread7688 | 0 | sysinfo | Total System Memory: 7.916 GB (8499990528 bytes)
2015-Dec-21 19:09:15.771839 | thread7688 | 0 | sysinfo | Current Memory Usage: 173.566 MB (181997568 bytes)
2015-Dec-21 19:09:15.771839 | thread7688 | 0 | sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
2015-Dec-21 19:09:15.772841 | thread7688 | 0 | sysinfo | Available Address Space: 127.999 TB (140736391290880 bytes)
2015-Dec-21 19:09:15.772841 | thread7688 | 0 | sysinfo | Used Address Space: 1.022 GB (1096933376 bytes)
2015-Dec-21 19:09:15.786850 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2015-Dec-21 19:09:16.001000 | client | 2 | network | client allocating new send buffer (total: 0)
2015-Dec-21 19:09:16.894648 | client | 1 | client.core | user feedback is off
2015-Dec-21 19:09:19.092183 | client | 0 | renderer.renderer | window closed. exiting process

Attachments:
Link to crash.dmp

https://drive.google.com/folderview?id=0Bxfp7IQLRFThbnNORE55czdVWHc&usp=sharing

Versions and Mods:

lastest, download on 21/12

System Information:

win8.1, GTX 860m ,laptop

Have you attempted basic troubleshooting steps here:
tried some of the suggestion, doesnt seem working

Notes:

i would love to play it in X mas!

2

Hey there @sau_ping_cheung, welcome to the Discourse. Based on your crash dump provided, your game is crashing on the LavasoftTcpService64.dll. Can you please double check that this is fully removed from your system. It can be tricky to remove, but there are some good instructions on their forums: Solution for LavasoftTcpService problem after uninstallation - Ad-Aware Web Companion - Adaware Support Forums.

3

thanks jomarxo!

it work! in fact it work on the second option

Options #2

  1. Start Command Prompt as an administrator by right-clicking it and select Run as administrator.

  2. Enter this command to reset the network adapter (end with the Enter key):
    netsh winsock reset

  3. Restart the computer.

  4. Please, delete these two files:
    C:\WINDOWS\system32\LavasoftTcpService64.dll
    C:\WINDOWS\SysWOW64\LavasoftTcpService.dll

thanks so much of your help. merry christmas to all developer

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