Game crashes immediately after I start it (Lavasoft)

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1

Hey I have trouble starting the game, every time I start the game it opens in windowed mode and the screen turnes from white to black I hear Music for 1 second and a Windows error thing pops up. I have Alpha 19 installed with no mods and I have Windows 10 on my PC with a Nvidia GT 720. I allready searched around the Forums but found nothing that helped I hope you guys can help my.

Here is my Stonehearth.Log file, don’t have a Crash.dmp

2017-01-07 23:34:37.162402 | server | 1 | app | Stonehearth Version 0.19.0.687 (x64)
2017-01-07 23:34:37.163904 | server | 1 | core.config | user id is 437f18a0-d1ac-11e6-b604-d43d7efbe393
2017-01-07 23:34:37.163904 | server | 1 | core.config | session id is 7864b086-d529-11e6-83e7-d43d7efbe393
2017-01-07 23:34:37.183049 | server | 0 | core.system | Initializing crash reporter
2017-01-07 23:34:37.183049 | server | 0 | lua.data | lua jit is disabled
2017-01-07 23:34:37.198659 | server | 1 | resources | Module rayyas_children_ui version 3 is deferred load)
2017-01-07 23:34:39.192757 | server | 1 | resources | Modules are verified pristine.
2017-01-07 23:34:39.224011 | server | 1 | app | Running Stonehearth server on port 57911
2017-01-07 23:34:39.224011 | server | 0 | physics.navgrid | subspace pathfinder is enabled
2017-01-07 23:34:39.239637 | client | 1 | renderer.renderer | Initializing OpenGL
2017-01-07 23:34:39.239637 | client | 1 | renderer.renderer | Determining window placement
2017-01-07 23:34:39.239637 | client | 1 | renderer.renderer | Selecting monitor at 0, 0
2017-01-07 23:34:39.239637 | client | 1 | renderer.renderer | Creating OpenGL Window
2017-01-07 23:34:39.239637 | server | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2017-01-07 23:34:39.255261 | server | 0 | mod stonehearth.ai.service | [] enable_cpp_compound_action is on
2017-01-07 23:34:39.771831 | client | 1 | renderer.renderer | Creating OpenGL Context
2017-01-07 23:34:39.771831 | client | 1 | renderer.renderer | Finished OpenGL Initialization
2017-01-07 23:34:39.771831 | client | 1 | horde.general | Initializing GL2 backend using OpenGL driver ‘4.5.0 NVIDIA 376.33’ by ‘NVIDIA Corporation’ on 'GeForce GT 720/PCIe/SSE2’
2017-01-07 23:34:39.824875 | server | 2 | network | server allocating new send buffer (total: 0)
2017-01-07 23:34:39.940393 | server | 1 | simulation.remote_client | started buffering client updates. (seq:10 ack:0)
2017-01-07 23:34:40.009042 | client | 1 | browser | cef started.
2017-01-07 23:34:40.009042 | client | 2 | browser | Navigate called without an existing browser!
2017-01-07 23:34:40.009042 | thread1512 | 2 | browser | Doing a buffered navigation…
2017-01-07 23:34:40.024655 | client | 0 | physics.navgrid | subspace pathfinder is enabled
2017-01-07 23:34:40.040280 | client | 1 | mod radiant | lua controller lifetime tracking set to "nil"
2017-01-07 23:34:40.040280 | client | 2 | network | client allocating new send buffer (total: 0)
2017-01-07 23:34:40.071529 | client | 1 | client.core | user feedback is off
2017-01-07 23:34:40.263034 | server | 1 | simulation.remote_client | stopped buffering client updates. (seq:10 ack:10)

2

Hey there @Phoenix211, welcome to the Discourse! Sorry for the delayed reply, I’ve had minimal internet access this weekend.

You mentioned that “a Windows error thing pops up”. Can you be more specific, please? What exactly does it say?

You also mentioned that the game opens in windowed mode - does it work in fullscreen?

1 Like
3

No problem for the delay i’m just happy to get help and please excuse me for my bad english, because i’m from Germany.

About the error pop up it says Stonehearth stoped working

And all i have in my user_settings.json is my user id

{
“user_id” : “437f18a0-d1ac-11e6-b604-d43d7efbe393”
}

1 Like
4

Well, let’s try this then. Please replace your user_settings.json with the following:

{
    "user_id": "437f18a0-d1ac-11e6-b604-d43d7efbe393",
    "enable_analytics": true,
    "enable_auto_save": false,
    "renderer": {
        "run_once": true,
        "use_high_quality": false,
        "enable_ssao": false,
        "enable_shadows": false,
        "shadow_resolution": 256,
        "msaa_samples": 0,
        "shadow_quality": 1,
        "max_lights": 30,
        "enable_vsync": false,
        "enable_fullscreen": false,
        "screen_width": 1920,
        "screen_height": 1018,
        "draw_distance": 1000
    },
    "audio": {
        "bgm_volume": 0.6,
        "efx_volume": 0.6
    },
    "enable_lua_jit": false,
    "force_32_bit": false,
    "language": "en"
}
1 Like
5

Now i get a Crash Report

LavasoftTcpService64.dll has crashed Stonehearth. You will Need to disable or uninstall
Lavasoft Ad-Aware in order to Play the game.

But i don’t have Lavasoft i have Bitdefender Free Edition.

6

Perfect! That’s a known issue. Try running Adware Cleaner and see if it can find Lavasoft. Note that it will require a reboot, so make sure everything is saved first.

1 Like
7

I got it fixed now thanks for your help. I had Lavasoft AD-Aware before and it turned out i didn’t deinstall it properly.

Now I can start enjoying this awsom game. Have a nice day.

1 Like
8

@Albert - you may want to see this. Looks like something (maybe Lavasoft) was crashing the game before the Lavasoft check…