# Stonehearth crash video driver

**URL:** <https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652>\
**Category:** Crash Reports\
**Created:** [November 14, 2016, 2:28pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652 "2016-11-14T14:28:52Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![BurraMagnetica](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@BurraMagnetica](https://discourse.stonehearth.net/u/BurraMagnetica)\
**Post date:** [November 14, 2016, 2:28pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/1 "2016-11-14T14:28:53Z")

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Hello, sorry if something doesn’t sound correct, english is not my native language.

So i bought stonehearth on steam during alpha 18 release.  
Since de beginning it makes my computer crash ( video driver) and i have to restart the computer.  
This happens after playing for a while(10 - 15 min)  
I tried deleting steam files (including folders manually) and reinstall, check integrity, reduce graphics to minimum, reduce resolution, the video driver is up to date, i don’t know what else to do.

my system:  
windows 7 64bit (sp1)  
core 2 duo E7200 2.53GHz  
4096 mb ram  
Dx 11  
ati radeon hd 4770  
video driver 8.970.100.1100

This is quite a nice game, hope you can help me fixing the problem.

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [November 14, 2016, 4:43pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/2 "2016-11-14T16:43:56Z")

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Welcome to the forum! 🙂  
Could you upload the crash.dmp and stonehearth.log files?

They should be located inside C:\Program Files (x86)\Steam\steamapps\common\Stonehearth

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**Author:** ![BurraMagnetica](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@BurraMagnetica](https://discourse.stonehearth.net/u/BurraMagnetica)\
**Post date:** [November 15, 2016, 2:22am UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/3 "2016-11-15T02:22:54Z")

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Hi Relyss, i can send you the log, i cant find any crash.dmp maybe the game doesn’t create any since it crashes the computer.

[stonehearth.7z](https://discourse.stonehearth.net/uploads/short-url/kH401NNWOyGVY0kAZSgqAlA7ZD1.7z) (6.5 KB)

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [November 15, 2016, 2:55pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/4 "2016-11-15T14:55:47Z")

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It’s not normal that it’s crashing your computer. Are you perhaps overclocking the CPU or using some kind of booster?  
This can be either hardware related, or something wrong with your OS (like some corrupted installation).

It may also be related to Windows updates, or random drivers for another component of your PC.  
I’d suggest to check also that your CPU drivers are correct just in case, but it could be anything, really.

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**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\
**Post date:** [November 15, 2016, 6:38pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/5 "2016-11-15T18:38:08Z")

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Are there any driver updates for your card? The ones listed in the log are 3 years old.

If the card is still supported, this link should be able to update them:  
[http://support.amd.com/en-us/download](http://support.amd.com/en-us/download)

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**Author:** ![BurraMagnetica](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@BurraMagnetica](https://discourse.stonehearth.net/u/BurraMagnetica)\
**Post date:** [November 17, 2016, 12:46am UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/6 "2016-11-17T00:46:51Z")

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It should be updated, but i will reinstall some drivers and then i let you know.

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**Author:** ![BurraMagnetica](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@BurraMagnetica](https://discourse.stonehearth.net/u/BurraMagnetica)\
**Post date:** [November 17, 2016, 12:20pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/7 "2016-11-17T12:20:14Z")

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i updated gpu drivers and motherboard chipset drivers and did the same played around 10 min and then crashed (no crash file).  
i don’t have any overclock, and this don’t happen with other games, i recently replayed crysis 2 all fine so i don’t think is over heating.

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**Author:** ![Koukin](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@Koukin](https://discourse.stonehearth.net/u/Koukin)\
**Post date:** [December 25, 2016, 4:16pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/8 "2016-12-25T16:16:45Z")

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updating the video card drivers wont change the problem, that stonehearth has at the moment.

i have a radeon hd 4870 as well… and i am playing since alpha 13 or something… well at least i was playing till alpha 15 … not sure which version it was.

but since then, stonehearth kept crashing after a couple of minutes… like u have written… (video card driver is crashing)

yes the card drivers are 3 years old already… its the legacry driver, this means, it is the last to be released - since then amd stopped supporting the video cards.

i have searched the forum for months now… nobody has an answer… and stonehearth is not getting an update so far to fix it… which is quite sad, since i cant play the game i payed for and did play in the older versions .\_.

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**Author:** ![thelegorebel](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/thelegorebel/32/27639_2.png) [@thelegorebel](https://discourse.stonehearth.net/u/thelegorebel)\
**Post date:** [December 25, 2016, 5:03pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/9 "2016-12-25T17:03:14Z")

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Well, according to the user benchmark [here](http://gpu.userbenchmark.com/Compare/ATI-Radeon-HD-3450-vs-ATI-HD-4870/m7779vsm7788), your graphics card is _extremely_ beneath the performance of the minimum graphics card listed [here](http://www.stonehearth.net/some-technical-stuff/) on their site. My guess is, your graphics card is simply too old to run the game properly.

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**Author:** ![Koukin](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@Koukin](https://discourse.stonehearth.net/u/Koukin)\
**Post date:** [December 25, 2016, 6:41pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/10 "2016-12-25T18:41:50Z")

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and that exactly ist not correct, i did play stonehearth without any problems… untill some new alpha came out and the crashes started happening.

not to mention, that the system req on steam says “radeon 3xxx” … my 4870 is better, quite a lot…

this problem got mentioned quite a lot in the forum here in the past couple of monts / years… but the devs dont care at all so far

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**Author:** ![Koukin](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@Koukin](https://discourse.stonehearth.net/u/Koukin)\
**Post date:** [December 25, 2016, 6:45pm UTC](https://discourse.stonehearth.net/t/stonehearth-crash-video-driver/26652/11 "2016-12-25T18:45:26Z")

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btw… this is the only game, that has this problems… i can play any other game, that has a high system req