[Res] Won't even start up!

Support
1

Well, so simply put… Each time I have tried to play the game it appears in my background Processes but gets no further than that before vanishing entirely!

I have ensured that all of my drives are up to date, well, I used an autodetector but I am sure it is correct as I have tried to ensure it is…

Screen Size 21.50 inches
Screen Resolution 1920 x 1080
Maximum Display Resolution 1080p Full HD
Processor Brand AMD
Processor Type Athlon 64 FX
Processor Speed 4 GHz
Processor Socket SocketAM3+
Processor Count 6
RAM Size 16 GB
Computer Memory Type DDR3 SDRAM
Hard Drive Size 1000 GB
Hard Disk Technology HDD 7200 rpm
Hard Drive Interface Serial ATA-300
Additional Drives DVD/CD-RW
Graphics Coprocessor Radeon
Graphics Card Ram Size 3 GB
Graphics Card Interface PCI-E
Optical Drive Type DVD/CD
Power Source AC
Hardware Platform PC
Operating System Windows 8

Best I could find for my system specs^ Failing that here is a link to the exact place I got my PC from:

I dislike putting that link this report to be honest… anyway! Here is my crash log!

2015-Jun-25 21:48:05.202929 | server | 1 | app | Stonehearth Version 0.10.0.10 (x64)
2015-Jun-25 21:48:05.203928 | server | 1 | core.config | user id is aa4d5836-1b77-11e5-a42a-94de80d38593
2015-Jun-25 21:48:05.203928 | server | 1 | core.config | session id is 7a55805a-1b7b-11e5-8130-94de80d38593
2015-Jun-25 21:48:05.203928 | server | 1 | core.timer | QPC count: 11614177334, frequency: 3923603
2015-Jun-25 21:48:05.203928 | server | 1 | core.timer | QPC count: 11614177728, frequency: 3923603
2015-Jun-25 21:48:05.203928 | server | 1 | core.timer | QPC count: 11614178068, frequency: 3923603
2015-Jun-25 21:48:05.203928 | server | 1 | core.timer | QPC count: 11614178248, frequency: 3923603
2015-Jun-25 21:48:05.203928 | server | 1 | core.timer | QPC count: 11614178412, frequency: 3923603
2015-Jun-25 21:48:05.204929 | server | 1 | core.timer | QPC count: 11614180513, frequency: 3923603
2015-Jun-25 21:48:05.204929 | server | 0 | core.system | Initializing crash reporter
2015-Jun-25 21:48:05.708956 | server | 0 | lua.code | lua jit disabled in 64-bit builds. set force_lua_jit to override
2015-Jun-25 21:48:05.709956 | server | 0 | lua.data | lua jit is disabled
2015-Jun-25 21:48:06.676012 | server | 1 | resources | Modules are verified pristine.
2015-Jun-25 21:48:06.708015 | server | 0 | sysinfo | Memory Stats: Fatal Exception
2015-Jun-25 21:48:06.708015 | server | 0 | sysinfo | Total System Memory: 15.998 GB (17177300992 bytes)
2015-Jun-25 21:48:06.708015 | server | 0 | sysinfo | Current Memory Usage: 34.855 MB (36548608 bytes)
2015-Jun-25 21:48:06.708015 | server | 0 | sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
2015-Jun-25 21:48:06.708015 | server | 0 | sysinfo | Available Address Space: 128.000 TB (140737262284800 bytes)
2015-Jun-25 21:48:06.708015 | server | 0 | sysinfo | Used Address Space: 215.473 MB (225939456 bytes)

I have tried to find a solution but after three hours I have given up and settled for screaming for help!! I am dearly inlove with the concept of this game and I am very eager to play it, so please help!

2

Hi there @Apothecary, welcome to Stonehearth Discourse!

Are you launching the game through Steam?

1 Like
3

I have tried launching it through steam, through the folder (Both 32 and 64)

4

If I understand your post right, the game isn’t launching at all (apart from appearing in the processes)?
I’ve found that sometimes if a game doesn’t launch properly from Steam, it’s worth trying to verify the game cache:
https://support.steampowered.com/kb_article.php?s=b3d20c61421a9ccb7b8c0bb056915dc3&ref=2037-QEUH-3335

If that doesn’t work then I think it might be an issue for Stonehearth support staff :confused:

2 Likes
5

The steam message “Preparing to launch Stonehearth” appears before vanishing, steam says I am “In game” but the game does not appear or load and vanishes from my background processes.

6

This article might help with troubleshooting: Games do not run after 'Preparing to Launch' - Errors and Crashes - Knowledge Base - Steam Support

I know it’s a pain, but it’s worth trying these things so you can get playin’!

7

I will update windows tomorrow, but the rest of the steps mentioned I have taken, I have ensured all my drivers are updated… Is there anything I should be looking out for?

8

Updating Windows have helped before, but that was for people with Windows 7 without SP 1. So I’m unsure how much it would help in this case. Still, it’s a good place to start.

You also might want to check out this page since there’s some info there on crashing on startup.

Good luck and do let us know how it went! :smile:

3 Likes
9

Alright, so I have re-updated my drivers and have checked my windows version… Everything is golden there. I have also removed Bonjour from my computer…

Reinstalled, Verified and restarted… Still no change. Crash dump:

2015-Jun-26 14:16:04.946545 | server | 1 | app | Stonehearth Version 0.10.0.10 (x64)
2015-Jun-26 14:16:04.949544 | server | 1 | core.config | user id is 7c162a9a-1c05-11e5-87d2-94de80d38593
2015-Jun-26 14:16:04.949544 | server | 1 | core.config | session id is 7fcba76e-1c05-11e5-b7b0-94de80d38593
2015-Jun-26 14:16:04.949544 | server | 1 | core.timer | QPC count: 3603584845, frequency: 14318180
2015-Jun-26 14:16:04.950543 | server | 1 | core.timer | QPC count: 3603589129, frequency: 14318180
2015-Jun-26 14:16:04.950543 | server | 1 | core.timer | QPC count: 3603595534, frequency: 14318180
2015-Jun-26 14:16:04.951545 | server | 1 | core.timer | QPC count: 3603600609, frequency: 14318180
2015-Jun-26 14:16:04.951545 | server | 1 | core.timer | QPC count: 3603604683, frequency: 14318180
2015-Jun-26 14:16:04.951545 | server | 1 | core.timer | QPC count: 3603609009, frequency: 14318180
2015-Jun-26 14:16:04.951545 | server | 0 | core.system | Initializing crash reporter
2015-Jun-26 14:16:06.083681 | server | 0 | lua.code | lua jit disabled in 64-bit builds. set force_lua_jit to override
2015-Jun-26 14:16:06.265811 | server | 0 | lua.data | lua jit is disabled
2015-Jun-26 14:16:25.313399 | server | 1 | resources | Modules are verified pristine.
2015-Jun-26 14:16:25.784428 | server | 0 | sysinfo | Memory Stats: Fatal Exception
2015-Jun-26 14:16:25.784428 | server | 0 | sysinfo | Total System Memory: 15.998 GB (17177300992 bytes)
2015-Jun-26 14:16:25.784428 | server | 0 | sysinfo | Current Memory Usage: 58.410 MB (61247488 bytes)
2015-Jun-26 14:16:25.785429 | server | 0 | sysinfo | Total Address Space: 128.000 TB (140737488224256 bytes)
2015-Jun-26 14:16:25.785429 | server | 0 | sysinfo | Available Address Space: 128.000 TB (140737207013376 bytes)
2015-Jun-26 14:16:25.785429 | server | 0 | sysinfo | Used Address Space: 268.184 MB (281210880 bytes)

10

Newest update:

I have disabled all of my Chrome extensions, still no luck…

All drivers have now been re-updated (I put the updates back ontop of themselves)…

Made sure it would start in windowed mode by editing the file…

Still no luck!

11

Hi @Apothecary - Sorry you’re having trouble! If you upload your crash.dmp file, I might be able to find out what’s going wrong.

2 Likes
12

crash.txt (58.7 KB)

I hope the format hasn’t messed it up… but… here you go.

13

Yeah, couldn’t read the file. Can you zip crash.dmp and upload?

14

Already tried and it doesn’t work, I can’t seem to upload .ZIPs and .Rars

15

“Sorry, the file you are trying to upload is not authorized (authorized extension: .jpg, .jpeg, .png, .gif, .txt, .csv, .log, .obj, .qmo, .doc, .docx, .pdf, .xml, .evtx, .qcp, .qcm, .qb, .lua).”

16

If you have Dropbox or Google Drive you could always upload it there and drop a link to it here.

3 Likes
17

https://drive.google.com/file/d/0B7p4WM5AcJwEZXJxS1g1bUhJMmc/view?usp=sharing

Thanks Drotten!

2 Likes
18

Ok, the error was that Stoneheath was unable to open a server port to communicate with the client. Are you running any unusual firewall software or anything that blocks ports/sockets on the machine?

19

I run Norton 360, perhaps this is an issue?

20

Could be. Only one way to find out!