[Res] Won't even start up!

Apothecary · June 25, 2015, 9:00pm

Well, so simply put… Each time I have tried to play the game it appears in my background Processes but gets no further than that before vanishing entirely!

I have ensured that all of my drives are up to date, well, I used an autodetector but I am sure it is correct as I have tried to ensure it is…

Screen Size 21.50 inches
Screen Resolution 1920 x 1080
Maximum Display Resolution 1080p Full HD
Processor Brand AMD
Processor Type Athlon 64 FX
Processor Speed 4 GHz
Processor Socket SocketAM3+
Processor Count 6
RAM Size 16 GB
Computer Memory Type DDR3 SDRAM
Hard Drive Size 1000 GB
Hard Disk Technology HDD 7200 rpm
Hard Drive Interface Serial ATA-300
Additional Drives DVD/CD-RW
Graphics Coprocessor Radeon
Graphics Card Ram Size 3 GB
Graphics Card Interface PCI-E
Optical Drive Type DVD/CD
Power Source AC
Hardware Platform PC
Operating System Windows 8

Best I could find for my system specs^ Failing that here is a link to the exact place I got my PC from:

I dislike putting that link this report to be honest… anyway! Here is my crash log!

I have tried to find a solution but after three hours I have given up and settled for screaming for help!! I am dearly inlove with the concept of this game and I am very eager to play it, so please help!

SpareGoblin · June 25, 2015, 9:11pm

Hi there @Apothecary, welcome to Stonehearth Discourse!

Are you launching the game through Steam?

Apothecary · June 25, 2015, 9:17pm

I have tried launching it through steam, through the folder (Both 32 and 64)

SpareGoblin · June 25, 2015, 9:22pm

If I understand your post right, the game isn’t launching at all (apart from appearing in the processes)?
I’ve found that sometimes if a game doesn’t launch properly from Steam, it’s worth trying to verify the game cache:
https://support.steampowered.com/kb_article.php?s=b3d20c61421a9ccb7b8c0bb056915dc3&ref=2037-QEUH-3335

If that doesn’t work then I think it might be an issue for Stonehearth support staff

Apothecary · June 25, 2015, 9:23pm

The steam message “Preparing to launch Stonehearth” appears before vanishing, steam says I am “In game” but the game does not appear or load and vanishes from my background processes.

SpareGoblin · June 25, 2015, 9:26pm

This article might help with troubleshooting: Games do not run after 'Preparing to Launch' - Errors and Crashes - Knowledge Base - Steam Support

I know it’s a pain, but it’s worth trying these things so you can get playin’!

Apothecary · June 25, 2015, 9:29pm

I will update windows tomorrow, but the rest of the steps mentioned I have taken, I have ensured all my drivers are updated… Is there anything I should be looking out for?

Drotten · June 25, 2015, 9:39pm

Updating Windows have helped before, but that was for people with Windows 7 without SP 1. So I’m unsure how much it would help in this case. Still, it’s a good place to start.

You also might want to check out this page since there’s some info there on crashing on startup.

Good luck and do let us know how it went!

Apothecary · June 26, 2015, 1:19pm

Alright, so I have re-updated my drivers and have checked my windows version… Everything is golden there. I have also removed Bonjour from my computer…

Reinstalled, Verified and restarted… Still no change. Crash dump:

Apothecary · June 26, 2015, 4:38pm

Newest update:

I have disabled all of my Chrome extensions, still no luck…

All drivers have now been re-updated (I put the updates back ontop of themselves)…

Made sure it would start in windowed mode by editing the file…

Still no luck!

Albert · June 26, 2015, 5:03pm

Hi @Apothecary - Sorry you’re having trouble! If you upload your crash.dmp file, I might be able to find out what’s going wrong.

Apothecary · June 26, 2015, 5:53pm

crash.txt (58.7 KB)

I hope the format hasn’t messed it up… but… here you go.

Albert · June 26, 2015, 5:57pm

Yeah, couldn’t read the file. Can you zip crash.dmp and upload?

Apothecary · June 26, 2015, 5:58pm

Already tried and it doesn’t work, I can’t seem to upload .ZIPs and .Rars

Apothecary · June 26, 2015, 5:59pm

“Sorry, the file you are trying to upload is not authorized (authorized extension: .jpg, .jpeg, .png, .gif, .txt, .csv, .log, .obj, .qmo, .doc, .docx, .pdf, .xml, .evtx, .qcp, .qcm, .qb, .lua).”

Drotten · June 26, 2015, 6:04pm

If you have Dropbox or Google Drive you could always upload it there and drop a link to it here.

Apothecary · June 26, 2015, 6:12pm

https://drive.google.com/file/d/0B7p4WM5AcJwEZXJxS1g1bUhJMmc/view?usp=sharing

Thanks Drotten!

Albert · June 26, 2015, 9:06pm

Ok, the error was that Stoneheath was unable to open a server port to communicate with the client. Are you running any unusual firewall software or anything that blocks ports/sockets on the machine?

Apothecary · June 26, 2015, 10:29pm

I run Norton 360, perhaps this is an issue?

Albert · June 26, 2015, 10:42pm

Could be. Only one way to find out!

Topic		Replies	Views
[Res] I need help with the game it's not working Support	11	1177	June 2, 2015
Game won't even start up Crash Reports	8	1247	January 5, 2022
Develop-2283 STILL not saving correctly Previous Build Reports	7	847	March 6, 2015
[Res] Can't start the game Resolved Reports resolved	6	1658	October 22, 2014
[Res] SGT2 Bug: Setup wizard ended prematurely Resolved Reports resolved	5	1679	January 6, 2014

[Res] Won't even start up!

Related topics