# \[Res\] Stonehearth won't start. Stonehearth has stopped working (fix: install SP1)

**URL:** <https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932>\
**Category:** Resolved Reports\
**Tags:** resolved\
**Created:** [June 6, 2015, 8:25am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932 "2015-06-06T08:25:32Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 6, 2015, 8:25am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/1 "2015-06-06T08:25:33Z")

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_Problem signature:_  
_Problem Event Name: APPCRASH_  
_Application Name: Stonehearth.exe_  
_Application Version: 0.1.0.375_  
_Application Timestamp: 556f264c_  
_Fault Module Name: libcef.dll_  
_Fault Module Version: 3.2171.1902.0_  
_Fault Module Timestamp: 5452e9a4_  
_Exception Code: c000001d_  
_Exception Offset: 0000000001c7b323_  
_OS Version: 6.1.7600.2.0.0.256.1_  
_Locale ID: 1033_  
_Additional Information 1: 1849_  
_Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82_  
_Additional Information 3: fcbe_  
_Additional Information 4: fcbe2f2e8c9407e5c36a29baebb858e3_

Already tried:  
• Reinstalling  
• Verify Integrity

Was able to play before but after the recent updates it won’t play anymore. Thanks in advance!

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**Author:** ![Tuhalu](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/tuhalu/32/44358_2.png) [@Tuhalu](https://discourse.stonehearth.net/u/Tuhalu)\
**Post date:** [June 6, 2015, 9:00am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/2 "2015-06-06T09:00:06Z")

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Were you playing in full screen or windowed mode? Apparently there has been a lot of crashing in full screen mode lately.

If that is the case, you can switch to windowed mode by editing your user\_settings.json file in your stonehearth folder. It’s text file and all you need to do is find “enable\_fullscreen” : true and change the true to false.

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [June 6, 2015, 10:10am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/3 "2015-06-06T10:10:08Z")

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Hi, @Kizoku. Have you tried going to the website of your graphic cards manufacturer and updating your graphic drivers from there?

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**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 6, 2015, 6:53pm UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/4 "2015-06-06T18:53:00Z")

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@Tuhalu .Checked the settings. It’s already at false.  
@Relyss .I don’t think it’s my graphics card since i can play Witcher 3 on high

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**Author:** ![8BitCrab](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/8bitcrab/32/48512_2.png) [@8BitCrab](https://discourse.stonehearth.net/u/8BitCrab)\
**Post date:** [June 6, 2015, 7:36pm UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/5 "2015-06-06T19:36:32Z")

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> [@Kizoku](#):
>
> I don’t think it’s my graphics card since i can play Witcher 3 on high

still, it doesnt hurt to check 😉

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 7, 2015, 4:33am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/6 "2015-06-07T04:33:53Z")

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Just updated it. still the same.

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**Author:** ![8BitCrab](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/8bitcrab/32/48512_2.png) [@8BitCrab](https://discourse.stonehearth.net/u/8BitCrab)\
**Post date:** [June 7, 2015, 4:37am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/7 "2015-06-07T04:37:26Z")

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ok, long shot, but worth a try,

- turn all graphics settings to “high” or “max”

this helped someones game work for some reason, so it might help yours…

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 7, 2015, 7:12am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/8 "2015-06-07T07:12:40Z")

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How do I turn all graphics settings to “high” or “max”?

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**Author:** ![zigworf](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/zigworf/32/48974_2.png) [@zigworf](https://discourse.stonehearth.net/u/zigworf)\
**Post date:** [June 7, 2015, 7:14am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/9 "2015-06-07T07:14:32Z")

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I’ll do it for you and give you the settings file… That way we’ll stay within the max limits and not go over it…

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**Author:** ![zigworf](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/zigworf/32/48974_2.png) [@zigworf](https://discourse.stonehearth.net/u/zigworf)\
**Post date:** [June 7, 2015, 7:25am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/11 "2015-06-07T07:25:40Z")

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I ran in to one issue… I can’t give you my settings file. It has my user id, which i think will compromise my ownership of the game… I think…

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 7, 2015, 11:10am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/12 "2015-06-07T11:10:55Z")

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This is my stonehearth.json

“renderer”: {  
“screen\_width”: 1920,  
“enable\_ssao”: false,  
“enable\_fullscreen”: false,  
“use\_fast\_hilite”: false,  
“enable\_gl\_logging”: false,  
“enable\_vsync”: true,  
“shadow\_resolution”: 2048,  
“screen\_height”: 1080,  
“enable\_shadows”: true,  
“msaa\_samples”: 0,  
“use\_ssao\_blur”: false,  
“use\_forward\_renderer”: true  
}  
}

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<div class="post-metadata">

**Author:** ![zigworf](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/zigworf/32/48974_2.png) [@zigworf](https://discourse.stonehearth.net/u/zigworf)\
**Post date:** [June 7, 2015, 11:23am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/13 "2015-06-07T11:23:05Z")

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Look at user\_settings…

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 7, 2015, 11:49am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/14 "2015-06-07T11:49:15Z")

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This is the only thing inside it.

{  
“user\_id” : “3e26413c-1126-21e5-870c-4\*\*\*\*\*\*\*\*\*\*\*”  
}

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<div class="post-metadata">

**Author:** ![zigworf](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/zigworf/32/48974_2.png) [@zigworf](https://discourse.stonehearth.net/u/zigworf)\
**Post date:** [June 7, 2015, 12:12pm UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/15 "2015-06-07T12:12:12Z")

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That’s weird… All the settings should be there…

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 7, 2015, 5:21pm UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/16 "2015-06-07T17:21:07Z")

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Any help? really want to play again…

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<div class="post-metadata">

**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [June 7, 2015, 7:22pm UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/17 "2015-06-07T19:22:44Z")

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If updating your drivers didn’t work, you might be experiencing the fullscreen issue that others have reported. Some people got the 32-bit version to run fine in the end.

Updating manually the drivers should have helped…

Could you post your system specs, please?  
Did you delete manually the folder in your Steam directory before reinstalling?  
Also, which was the latest version that you could play fine?

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 8, 2015, 5:22am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/18 "2015-06-08T05:22:43Z")

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I already tried downloading the one from Humble Bundle. Same problem.  
Last version i played was Alpha 6 or 7.

## System

Manufacturer ASUS  
Model All Series  
Total amount of system memory 16.0 GB RAM  
System type 64-bit operating system  
Number of processor cores 4

## Storage

Total size of hard disk(s) 931 GB  
Disk partition (C:) 104 GB Free (391 GB Total)  
Disk partition (D:) 180 GB Free (541 GB Total)  
Media drive (E:) CD/DVD

## Graphics

Display adapter type AMD Radeon R9 200 Series  
Total available graphics memory 6912 MB  
Dedicated graphics memory 3072 MB  
Dedicated system memory 0 MB  
Shared system memory 3840 MB  
Display adapter driver version 14.502.1014.1001  
Secondary monitor resolution 1920x1080  
Primary monitor resolution 1920x1080  
DirectX version DirectX 10

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<div class="post-metadata">

**Author:** ![Tuhalu](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/tuhalu/32/44358_2.png) [@Tuhalu](https://discourse.stonehearth.net/u/Tuhalu)\
**Post date:** [June 8, 2015, 5:42am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/19 "2015-06-08T05:42:48Z")

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Which version of Windows are you running on?

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<div class="post-metadata">

**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [June 8, 2015, 9:09am UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/20 "2015-06-08T09:09:13Z")

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I’m using Windows 7 Ultimate

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<div class="post-metadata">

**Author:** ![Panda099](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/panda099/32/19785_2.png) [@Panda099](https://discourse.stonehearth.net/u/Panda099)\
**Post date:** [June 8, 2015, 12:06pm UTC](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932/21 "2015-06-08T12:06:33Z")

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I have the same problem, but never played before…  
ASUS Motherboard  
16GB RAM  
NVIDIA GForce 760

Game doesnt even start.  
User\_settings.json contains personal id only

[Next page](https://discourse.stonehearth.net/t/res-stonehearth-wont-start-stonehearth-has-stopped-working-fix-install-sp1/12932.md?page=2)