[Res] [r1665 Unstable] Crash on start with Vista

Oh poop… Might have to actually get work done this weekend!
(And also go on that date :stuck_out_tongue: )

With regards to the crashing, could it also be a laptop issue? Devs?

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Why would it be specific to laptops per se? In general, laptop hardware is very similar to PC hardware - just not as powerful, due to volume/weight/heat issues.

No idea, really… these computer boxes are like magic to me!

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No problem running the game

Specs:
Windows 7 64bit SP1
Intel i7 4790k
RAM: 8gb
GFX: Nvidia GTX 760

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I downloaded the latest version of Stoneheath on steam. (Unstable Version) It worked perfectly before now it crash’s when I try to start it up.

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Could you be in a similar situation to @Cladox?

If so, the AMD driver site may help :slight_smile: .

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I don’t use AMD I use intel and all drivers are up to date.

Also I can’t even start-up the game.

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AMD are behind the Radeon graphics cards though, which is why I linked their site :slight_smile: . Also, their update software doesn’t always like keeping the graphics card drivers fully up to date, so if you use a Radeon you may want to check anyway :wink: .

Anyway, assuming it’s not that for the moment… hmm. Some info on your version of Stonehearth (see bottom left corner of the main menu, be sure to include the revision/build number too - latest is 1658) & Windows, CPU, RAM and graphics card may offer some clues, although the fact that it could run before is puzzling. Have you tried a clean install (ie, making sure the folder below is deleted)?

C:\Program Files\Steam\SteamApps\common\Stonehearth

Obviously Steam may not be installed in C:\Program Files, but the rest of the directory structure is accurate for Stonehearth. Anyway, if you uninstall Stonehearth, delete the Stonehearth folder in your SteamApps\common folder, and re-install using the latest update (right-click Stonehearth in Steam, go to Properties, then Betas, then choose the latest option), does that help at all?

Edit: I know you’re using the unstable / latest version already, just want to make absolutely positive that it’s installed cleanly after a full uninstall :wink: .

When you say can’t even start up the game, do you mean from the main menu or from the desktop?

@Silas, Both

@Teleros: NVIDIA GeFore 9800m GS 512 MB, Intel Pentium 2, 2.13 GHz Dual Core, 4GB Ram Windows Vista. (Latest Version, meaning w/e steam allows me to install.)

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Thanks for that :slight_smile: . Your graphics card seems like it ought to handle the game okay, and heck the fact that you were running it before now means most of your system ought to be fine still :confused: .

Thinking at this point that it might be worth paging @not_owen_wilson or @sdee (devs, as opposed to us mere fans ^^ ) to see if he can shed any light on this. It certainly sounds like something’s changed at the Stonehearth end, and @not_owen_wilson’s probably the best person to shed light on what’s going on.

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So I tried launching the game through the files and got this error. "The procedure entry point K32GetProcessMemoryInfo could not be located in the dynamic link library KERNEL32.dll. I have no clue what this means but I hope this helps.

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Ooh, that looks interesting :slight_smile: .

Okay, a quick googling comes up with a similar bug for a separate program here. Assuming that it is in fact the same bug (looks like it, but I’m not a programmer), then this is definitely a new bug.

The downside is that I’m not sure when a bug fix for it will be released, and I wouldn’t know where to begin when it comes to any kind of temporary fix for you :frowning: . If you can’t roll back to a previous version of Stonehearth for now, you may just have to wait until @not_owen_wilson or whoever can fix this and release a patch on Steam :frowning: .

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I’m in the same position; I’ve never had any problems with graphics or Runtime errors, but this latest Steam branch (1658?) just causes a Windows, “Stonehearth has stopped working” error window the moment I finish double-clicking the short-cut or as soon as I hit "“Play” on Steam :c Just pitching in so Team Radiant know it might be a wide-spread thing and not an isolated incident c: <3

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I moved the posts here. It’s the same bug, and plus it’s Vista… :worried:
Looks like it is indeed related…

Edit: And thanks for the links, @Teleros .

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Thanks for the reports, everyone. @not_owen_wilson is still on his roadtrip with his dad, so that might delay our response a bit, but we’ll see what we can do.

In the meantime, quick check: if you revert back to the stable alpha5 build on Steam, does the game still work? (We’d like to know, for example, if some automated updated to say, Vista, broke the game, or if some code we added broke the game.)

Update: @ponder took a look; chances are it’s us. Thanks @Teleros for looking up similar issues; that was super helpful :slight_smile:

Update2: FYI, I’m afraid this might take a while to fix completely. The error happens inside the crash reporter, which means that it is only the surface manifestation of another error.

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When I reinstalled Stonehearth on steam, it worked perfectly, but then I noticed it had installed a stable build (Build 144 I think?)
Updating to 1658 caused the problem to recur.

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Ok, @ponder fixed the GetProcessMemoryInfo bug in the crash reporter, but the reason that bug was firing was because some other bug was triggering it. Can all you who have that bug now (@phector, @Relyss, @MrCole) run the newest on Steam Unstable and see if you get the other bug?

If you hit ESC and go to the debug button, you can optionally send us your userid too, so we can correlate your details with the crash dumps we get on the server.

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I updated to the latest version and I’m still crashing when starting it. Not sure what you meant by User ID so I presume it’s my Steam ID. STEAM_0:0:41821978

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