# \[Res\] Cannot launch game

**URL:** <https://discourse.stonehearth.net/t/res-cannot-launch-game/17264>\
**Category:** Resolved Reports\
**Tags:** resolved\
**Created:** [October 19, 2015, 2:23pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264 "2015-10-19T14:23:36Z")\
**Posts on this page:** 18\
**Page:** 1

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**Author:** ![hjordan2814](https://avatars.discourse-cdn.com/v4/letter/h/b2d939/32.png) [@hjordan2814](https://discourse.stonehearth.net/u/hjordan2814)\
**Post date:** [October 19, 2015, 2:23pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/1 "2015-10-19T14:23:36Z")

</div>

I purchased this game on Steam. When I try to run it, whether from the steam window or file location, I immediately get a “Stonehearth has stopped working” message. I have tried deleting local files and reinstalling, manually deleting the file and reinstalling, turning off the firewall, disabling/uninstalling any anti virus or anti malware software, updated graphic card drivers, updated Java, run as administrator. All to no avail.  
Other threads mention tweaking with the user settings JSON file, but the part they always mention with full screen is in the Stonehearth JSON file, only thing in user settings is my user ID. Fullscreen is disabled.

If anyone could help me with how to proceed at this point, I would greatly appreciate it. Let me know if there is any other information required and I will provide.

Here is the error log from Windows Problem Reports  
Product: Stonehearth  
Problem: Stopped working  
Date: 10/19/2015 8:36 AM  
Status: Not Reported  
Problem signature  
Problem Event Name: APPCRASH  
Application Name: Stonehearth.exe  
Application Version: 0.11.0.453  
Application Timestamp: 55d226e3  
Fault Module Name: libcef.dll  
Fault Module Version: 3.2171.1902.0  
Fault Module Timestamp: 5452e9a4  
Exception Code: c000001d  
Exception Offset: 0000000001c7b323  
OS Version: 6.0.6002.2.2.0.768.3  
Locale ID: 1033  
Additional Information 1: 2ecd  
Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82  
Additional Information 3: 016a  
Additional Information 4: fcbe2f2e8c9407e5c36a29baebb858e3

Here is my Stonehearth JSON file  
{  
“mod\_checksums”: {  
“stonehearth”: “f3a7e38c183547306a0d4f0ccbfd9fbb380ff855ac7ad38c8f763debba2e6b11”,  
“radiant”: “8850e8f4925cd4014fd7b72cd9056634e217919c4bcf9ff06e02035a8e932379”  
},  
“renderer”: {  
“screen\_width”: 1920,  
“enable\_ssao”: false,  
“enable\_fullscreen”: false,  
“use\_fast\_hilite”: false,  
“enable\_gl\_logging”: false,  
“enable\_vsync”: true,  
“shadow\_resolution”: 2048,  
“screen\_height”: 1080,  
“enable\_shadows”: true,  
“msaa\_samples”: 0,  
“use\_ssao\_blur”: false,  
“use\_forward\_renderer”: true  
}  
}

Here are my system specs  
GPU: Nvidia GeForce GTX 750 Ti Driver version 358.50  
CPU: AMD A10-6800k APU 4100 Mhz 4 cores, 4 logical processors  
RAM: 8 Gigabytes  
OS version: Microsoft Windows Vista Home Premium 6.0.6022 Service Pack 2 build 6002  
System type: x64 based PC

Here is my Stonehearth.log file  
2015-Oct-19 09:19:53.711299 | server | 1 | app | Stonehearth Version 0.11.0.453 (x64)  
2015-Oct-19 09:19:53.711299 | server | 1 | core.config | user id is 68a6d950-7666-11e5-8f11-94de807efa49  
2015-Oct-19 09:19:53.711299 | server | 1 | core.config | session id is 7771139f-766c-11e5-873c-94de807efa49  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002523941, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002525446, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002526902, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002527511, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 0 | core.system | Initializing crash reporter  
2015-Oct-19 09:19:54.226099 | server | 0 | lua.data | lua jit is disabled  
2015-Oct-19 09:19:55.130899 | server | 1 | resources | Modules are verified pristine.  
2015-Oct-19 09:19:55.146499 | server | 1 | app | Running Stonehearth server on port 14852

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<div class="post-metadata">

**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [October 19, 2015, 6:28pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/2 "2015-10-19T18:28:23Z")

</div>

Hey there @hjordan2814, welcome to the discourse. Sorry to here that you are having problems launching the Alpha. Your Stonehearth.log is indeed very short, as is your user\_settings.json file should definately have more than your user\_id in it.

Try using the following as your user\_settings.json file (copy and paste it in, replacing “your\_user\_id” with the one that already exists in the file.

```
{
	"user_id" : "your_user_id",
	"alpha_welcome" : {
		"hide" : true
	},
	"enable_auto_save" : false,
	"renderer" : {
		"run_once" : true,
		"use_high_quality" : false,
		"enable_ssao" : false,
		"enable_shadows" : true,
		"msaa_samples" : 0,
		"shadow_quality" : 1,
		"max_lights" : 50,
		"enable_vsync" : false,
		"enable_fullscreen" : false,
		"screen_width" : 1920,
		"screen_height" : 1018,
		"draw_distance" : 1000,
		"last_window_x" : -8,
		"last_window_y" : -8,
		"last_screen_x" : 8,
		"last_screen_y" : 52
	},
	"audio" : {
		"bgm_volume" : 0,
		"efx_volume" : 1
	},
	"force_32_bit" : false,
	"language" : "en",
	"enable_auto_save" : false,
	"tutorial" : {
		"hideStartingTutorial" : true
	}
}

```

Try that and see if it works. Please post the stonehearth.log file again if it doesn’t. In the mean time, I am going to page @Albert and @not_owen_wilson to see if they have any ideas.

---

<div class="post-metadata">

**Author:** ![hjordan2814](https://avatars.discourse-cdn.com/v4/letter/h/b2d939/32.png) [@hjordan2814](https://discourse.stonehearth.net/u/hjordan2814)\
**Post date:** [October 19, 2015, 8:28pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/3 "2015-10-19T20:28:58Z")

</div>

I have copied that and put it into my user settings, placing my user ID where needed. I now get an additional error window. It says:  
Error starting application  
Error reading file "C:\Program Files (x86)\Steam\steamapps\Common\Stonehearth\user\_settings.json  
Missing:  
Source:  
{  
“user\_id” : “68a6d950-7666-11e5-8f11-94de807efa49”,  
“alpha\_welcome” : {  
“hide” : true  
},  
“enable\_auto\_save” : false,  
“renderer” : {  
“run\_once” : true,  
“use\_high\_quality” : false,  
“enable\_ssao” : false,  
“enable\_shadows” : true,  
“msaa\_samples” : 0,  
“shadow\_quality” : 1,  
“max\_lights” : 50,  
“enable\_vsync” : false,  
“enable\_fullscreen” : false,  
“screen\_width” : 1920,  
“screen\_height” : 1018,  
“draw\_distance” : 1000,  
“last\_window\_x” : -8,  
“last\_window\_y” : -8,  
“last\_screen\_x” : 8,  
“last\_screen\_y” : 52  
},  
“audio” : {  
“bgm\_volume” : 0,  
“efx\_volume” : 1  
},  
“force\_32\_bit” : false,  
“language” : “en”,  
“enable\_auto\_save” : false,  
“tutorial” : {  
“hideStartingTutorial” : true  
},  
}

After closing that window, the usual “has stopped working” pops up

My Stonehearth.log:  
2015-Oct-19 09:19:53.711299 | server | 1 | app | Stonehearth Version 0.11.0.453 (x64)  
2015-Oct-19 09:19:53.711299 | server | 1 | core.config | user id is 68a6d950-7666-11e5-8f11-94de807efa49  
2015-Oct-19 09:19:53.711299 | server | 1 | core.config | session id is 7771139f-766c-11e5-873c-94de807efa49  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002523941, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002525446, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002526902, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 1 | core.timer | QPC count: 778002527511, frequency: 14318180  
2015-Oct-19 09:19:53.711299 | server | 0 | core.system | Initializing crash reporter  
2015-Oct-19 09:19:54.226099 | server | 0 | lua.data | lua jit is disabled  
2015-Oct-19 09:19:55.130899 | server | 1 | resources | Modules are verified pristine.  
2015-Oct-19 09:19:55.146499 | server | 1 | app | Running Stonehearth server on port 14852

Not sure if you need the Stonehearth.log or Stonehearth.json file

---

<div class="post-metadata">

**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [October 19, 2015, 8:42pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/4 "2015-10-19T20:42:24Z")

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Sorry @hjordan2814, we have surpassed my troubleshooting ideas, that user\_setting file “should” work. It is possible @SteveAdamo or @8BitCrab might have more ideas, if not we will need to wait for TR to respond.

---

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**Author:** ![8BitCrab](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/8bitcrab/32/48512_2.png) [@8BitCrab](https://discourse.stonehearth.net/u/8BitCrab)\
**Post date:** [October 19, 2015, 8:49pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/5 "2015-10-19T20:49:44Z")

</div>

> [@jomaxro](#):
>
> @8BitCrab might have more ideas

i’m afraid that crashes are my weak spot 😕

@hjordan2814 have you taken alook at this thread?

> [@Crashing on start? Read this! UPDATED October 18, 2016](http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-7/13297):
>
> TL;DR version: 90% of the issues we see relating to startup crashes can be resolved by taking one of the following two approaches: If you are running Lavasoft Ad-Aware, try disabling it and see if Stonehearth launches properly. Update your graphics card drivers from the vendor website: For AMD: [http://support.amd.com/en-us/download32](http://support.amd.com/en-us/download32) For NVIDIA: [Download Drivers | NVIDIA](http://www.nvidia.com/Download/index.aspx?lang=en-us37) For Intel: [Intel® Support](http://www.intel.com/p/en_US/support/detect27) UPDATE: Updated to include possible Windows Firewall issues. If you encounter crashes…

> [@jomaxro](#):
>
> if not we will need to wait for TR to respond.

@Albert should be able to solve this, but won’t be able too until later tonight, as they are currently packing the old office and dont have internet access.

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**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [October 19, 2015, 8:50pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/6 "2015-10-19T20:50:51Z")

</div>

> [@8BitCrab](#):
>
> but won’t be able too until later tonight

That’s why TR is so quiet today! I knew/know they were moving offices, I forgot about the lack of internet…

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [October 19, 2015, 9:21pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/7 "2015-10-19T21:21:24Z")

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Hey @hjordan2814, can you try deleting the last comma?  
It seems at the end of the user\_settings you have a syntax error:  
…  
“hideStartingTutorial” : true  
}, \<–delete that comma  
}

---

<div class="post-metadata">

**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [October 19, 2015, 9:23pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/8 "2015-10-19T21:23:19Z")

</div>

> [@Relyss](#):
>
> It seems at the end of the user\_settings you have a syntax error:

Yeah, my bad. _Reminds self to always run json files through validator before posting…_

---

<div class="post-metadata">

**Author:** ![hjordan2814](https://avatars.discourse-cdn.com/v4/letter/h/b2d939/32.png) [@hjordan2814](https://discourse.stonehearth.net/u/hjordan2814)\
**Post date:** [October 19, 2015, 9:30pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/9 "2015-10-19T21:30:36Z")

</div>

@8BitCrab Yes I have seen that one. My graphics card is well above minimum spec and up to date. I have double checked and none of the programs on that list are running. I’ve set it to run as administrator. My Windows Vista is SP2. My AMD processor chipset drivers are also up to date.

@Relyss Well that got rid of the new error message, but still immediately getting a “has stopped working” pop up.

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<div class="post-metadata">

**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [October 19, 2015, 9:44pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/10 "2015-10-19T21:44:48Z")

</div>

You have tried everything, yeah…  
We can only wait for the devs, hopefully they can find why is it crashing for you.

---

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**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\
**Post date:** [October 19, 2015, 11:38pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/11 "2015-10-19T23:38:28Z")

</div>

@hjordan2814 - Welcome to the forum! I believe that crash is caused by not having Service Pack 1 installed on Windows 7. You can find instructions on how to check and install Service Pack 1 here:

[http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1](http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1)

---

<div class="post-metadata">

**Author:** ![hjordan2814](https://avatars.discourse-cdn.com/v4/letter/h/b2d939/32.png) [@hjordan2814](https://discourse.stonehearth.net/u/hjordan2814)\
**Post date:** [October 20, 2015, 1:03pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/12 "2015-10-20T13:03:03Z")

</div>

@Albert I do not have Windows 7, I have Vista. I have Service Pack 2 for it.

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<div class="post-metadata">

**Author:** ![SteveAdamo](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/steveadamo/32/13955_2.png) [@SteveAdamo](https://discourse.stonehearth.net/u/SteveAdamo)\
**Post date:** [October 20, 2015, 3:26pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/13 "2015-10-20T15:26:17Z")

</div>

> [@hjordan2814](#):
>
> I have Vista

hmm… I honestly don’t recall if this is a supported OS for Stonehearth … not to say that it isn’t, its just that a quick search doesn’t reveal too many folks who have it … 😕

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<div class="post-metadata">

**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [October 20, 2015, 5:40pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/14 "2015-10-20T17:40:11Z")

</div>

@phector2004 and me have it \*cough\*

I know that most people have Win 7+

But the one that’s not officially supported is XP…

He’s trying to launch Alpha 11 stable, which should be perfectly fine.  
Maybe updating the other drivers (not the ones from the graphic card, but for the cpu, etc) could help. Because we already tried everything, I can’t think of anything else 😥

Hmm… Let’s see, I think these are the other things left to try:

- Verify integrity of game cache on Steam (to see if the downloaded files are corrupt)

- Run in compatibility mode for Vista (if exists, I just saw the comment for Windows 8 [here](http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-7/13297))

- Disabling graphic boosters

- ~~Switching the graphic card being used~~ You only have one, right?

- In the user\_settings.json file, try changing **“force\_32\_bit” : false,** to **“force\_32\_bit” : true,** (as there’s people that can’t play with the 64bit version)

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<div class="post-metadata">

**Author:** ![phector2004](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/phector2004/32/44268_2.png) [@phector2004](https://discourse.stonehearth.net/u/phector2004)\
**Post date:** [October 20, 2015, 5:43pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/15 "2015-10-20T17:43:27Z")

</div>

> [@SteveAdamo](#):
>
> I honestly don’t recall if this is a supported OS for Stonehearth

Works 100% for me! 😄

Now if only my computer wasn’t such a turd…

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<div class="post-metadata">

**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\
**Post date:** [October 20, 2015, 6:16pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/16 "2015-10-20T18:16:00Z")

</div>

As Relyss and phector2004 said, Vista SP2 should work.

The only thing I can think of is anti-malware like Lavasoft Ad-Aware or try setting “force\_32\_bit” to true as Relyss indicated.

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<div class="post-metadata">

**Author:** ![hjordan2814](https://avatars.discourse-cdn.com/v4/letter/h/b2d939/32.png) [@hjordan2814](https://discourse.stonehearth.net/u/hjordan2814)\
**Post date:** [October 20, 2015, 7:34pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/17 "2015-10-20T19:34:37Z")

</div>

> [@Relyss](#):
>
> In the user\_settings.json file, try changing “force\_32\_bit” : false, to “force\_32\_bit” : true, (as there’s people that can’t play with the 64bit version)

That did it! Thank you all for the help. Hopefully full screen and 64 bit will have the kinks worked out eventually. I have changed the topic and category to resolved as I assumed what should be done.

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<div class="post-metadata">

**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [October 20, 2015, 7:47pm UTC](https://discourse.stonehearth.net/t/res-cannot-launch-game/17264/18 "2015-10-20T19:47:13Z")

</div>

Hey @hjordan2814, thanks for adding the resolved tag and changing the category, saves the moderators the work.

If you don’t mind, the usual formating is `[Res]` in front of the thread title. See the other Resolved Reports ([http://discourse.stonehearth.net/c/support/resolved-reports](http://discourse.stonehearth.net/c/support/resolved-reports)) to see what it usually looks like.