# Not loading on steam or anything(crash file included) **URL:** \ **Category:** Crash Reports\ **Created:** [June 6, 2021, 12:20am UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100 "2021-06-06T00:20:26Z")\ **Posts on this page:** 6\ **Page:** 1

**Author:** ![Firecat](https://avatars.discourse-cdn.com/v4/letter/f/e8c25b/32.png) [@Firecat](https://discourse.stonehearth.net/u/Firecat)\ **Post date:** [June 6, 2021, 12:20am UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100/1 "2021-06-06T00:20:27Z")

Version=1 EventType=APPCRASH EventTime=132674118385868361 ReportType=2 Consent=1 UploadTime=132674118387205698 ReportStatus=268435456 ReportIdentifier=afe176ed-51fa-4ae9-b757-66828a4a588b IntegratorReportIdentifier=7111e1ca-5dbb-4d13-81f8-c689ec6d3eec Wow64Host=34404 NsAppName=Stonehearth.exe OriginalFilename=stonehearth.exe AppSessionGuid=00004310-0001-0010-61d8-1961685ad701 TargetAppId=W:000605b263e98f58bad2a0cc3e0639abe48d00000904!0000eec353d046dfb810fe5a2e55db7c74e459ebb954!Stonehearth.exe TargetAppVer=2019//01//07:20:55:35!0!Stonehearth.exe BootId=4294967295 TargetAsId=1042 IsFatal=1 EtwNonCollectReason=4 Response.BucketId=13e896843e5f7b32489b587c61a089ec Response.BucketTable=4 Response.LegacyBucketId=1773108169537522156 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=Stonehearth.exe Sig[1].Name=Application Version Sig[1].Value=1.1.0.949 Sig[2].Name=Application Timestamp Sig[2].Value=5c33bcc7 Sig[3].Name=Fault Module Name Sig[3].Value=LIBEAY32.dll Sig[4].Name=Fault Module Version Sig[4].Value=1.0.2.8 Sig[5].Name=Fault Module Timestamp Sig[5].Value=57294976 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=0000000000003763 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19042.2.0.0.768.101 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=e3a1 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=e3a1dca6e7ec724a7b45e45cbb12bc74 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=a30e DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=a30e9b621cff363557d57c2c647c0a35 UI[2]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\Stonehearth.exe LoadedModule[0]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\Stonehearth.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\stonehearthd.dll LoadedModule[5]=C:\WINDOWS\System32\WS2\_32.dll LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[7]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\steam\_api64.dll LoadedModule[8]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\lua-5.1.5.dll LoadedModule[9]=C:\WINDOWS\System32\USER32.dll LoadedModule[10]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[11]=C:\WINDOWS\System32\win32u.dll LoadedModule[12]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[13]=C:\WINDOWS\System32\GDI32.dll LoadedModule[14]=C:\WINDOWS\System32\sechost.dll LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[16]=C:\WINDOWS\System32\SHELL32.dll LoadedModule[17]=C:\WINDOWS\System32\msvcp\_win.dll LoadedModule[18]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[19]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL LoadedModule[20]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\libcef.dll LoadedModule[21]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\SSLEAY32.dll LoadedModule[22]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\sfml-audio-2.dll LoadedModule[23]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\LIBEAY32.dll LoadedModule[24]=C:\WINDOWS\System32\ole32.dll LoadedModule[25]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\sfml-system-2.dll LoadedModule[26]=C:\WINDOWS\System32\combase.dll LoadedModule[27]=C:\WINDOWS\SYSTEM32\OPENGL32.dll LoadedModule[28]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[29]=C:\WINDOWS\SYSTEM32\GLU32.dll LoadedModule[30]=C:\WINDOWS\System32\PSAPI.DLL LoadedModule[31]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll LoadedModule[32]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[33]=C:\WINDOWS\System32\IMM32.dll LoadedModule[34]=C:\WINDOWS\System32\COMDLG32.dll LoadedModule[35]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\tbb.dll LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[37]=C:\WINDOWS\System32\shcore.dll LoadedModule[38]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[39]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[40]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\MSVCR120.dll LoadedModule[41]=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule[42]=C:\SteamLibrary\steamapps\common\Stonehearth\x64\OpenAL32.dll LoadedModule[43]=C:\WINDOWS\SYSTEM32\OLEACC.dll LoadedModule[44]=C:\WINDOWS\SYSTEM32\USERENV.dll LoadedModule[45]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll LoadedModule[46]=C:\WINDOWS\WinSxS\amd64\_microsoft.windows.common-controls\_6595b64144ccf1df\_5.82.19041.844\_none\_423537bff6b9828c\COMCTL32.dll LoadedModule[47]=C:\WINDOWS\SYSTEM32\d3d11.dll LoadedModule[48]=C:\WINDOWS\SYSTEM32\dxgi.dll LoadedModule[49]=C:\WINDOWS\SYSTEM32\USP10.dll LoadedModule[50]=C:\WINDOWS\SYSTEM32\credui.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\dwmapi.dll LoadedModule[52]=C:\WINDOWS\SYSTEM32\NETAPI32.dll LoadedModule[53]=C:\WINDOWS\SYSTEM32\DWrite.dll LoadedModule[54]=C:\WINDOWS\SYSTEM32\Secur32.dll LoadedModule[55]=C:\WINDOWS\SYSTEM32\urlmon.dll LoadedModule[56]=C:\WINDOWS\SYSTEM32\WINHTTP.dll LoadedModule[57]=C:\WINDOWS\SYSTEM32\d3d9.dll LoadedModule[58]=C:\WINDOWS\SYSTEM32\dxva2.dll LoadedModule[59]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV LoadedModule[60]=C:\WINDOWS\SYSTEM32\CRYPTUI.dll LoadedModule[61]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL LoadedModule[62]=C:\WINDOWS\System32\bcrypt.dll LoadedModule[63]=C:\WINDOWS\SYSTEM32\iertutil.dll LoadedModule[64]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[65]=C:\WINDOWS\SYSTEM32\windows.storage.dll LoadedModule[66]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule[67]=C:\WINDOWS\SYSTEM32\Wldp.dll LoadedModule[68]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL LoadedModule[69]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL LoadedModule[70]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL LoadedModule[71]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[72]=D:\New folder\gameoverlayrenderer64.dll LoadedModule[73]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll LoadedModule[74]=C:\WINDOWS\system32\rsaenh.dll LoadedModule[75]=D:\New folder\steamclient64.dll LoadedModule[76]=C:\WINDOWS\System32\imagehlp.dll LoadedModule[77]=C:\WINDOWS\System32\SETUPAPI.dll LoadedModule[78]=C:\WINDOWS\System32\cfgmgr32.dll LoadedModule[79]=D:\New folder\vstdlib\_s64.dll LoadedModule[80]=D:\New folder\tier0\_s64.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19042 OsInfo[3].Key=ubr OsInfo[3].Value=985 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=221120826 OsInfo[15].Key=osinsty OsInfo[15].Value=1 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=24253 OsInfo[19].Key=svolsz OsInfo[19].Value=456 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb\_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.985.amd64fre.vb\_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=c32afcea-5061-4a05-8836-641b1a9aac21 OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Stonehearth AppPath=C:\SteamLibrary\steamapps\common\Stonehearth\x64\Stonehearth.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=2B454A86B89796258412D4FB27C88E87 MetadataHash=1565716661 ---

**Author:** ![666reddog](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/666reddog/32/70413_2.png) [@666reddog](https://discourse.stonehearth.net/u/666reddog)\ **Post date:** [June 12, 2021, 8:33pm UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100/2 "2021-06-12T20:33:47Z")

Are you clicking ‘play’/‘launch’ on steam and it says it is trying to run for 3-4 seconds and nothing happens?? ---

**Author:** ![Firecat](https://avatars.discourse-cdn.com/v4/letter/f/e8c25b/32.png) [@Firecat](https://discourse.stonehearth.net/u/Firecat)\ **Post date:** [June 14, 2021, 1:03am UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100/3 "2021-06-14T01:03:10Z")

YES i have no idea why ---

**Author:** ![666reddog](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/666reddog/32/70413_2.png) [@666reddog](https://discourse.stonehearth.net/u/666reddog)\ **Post date:** [June 14, 2021, 8:37am UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100/4 "2021-06-14T08:37:17Z")

Are you using any mods? Is your PC a windows 10? Also are you trying to run the 64bit or the 32bit version of the game? ---

**Author:** ![Firecat](https://avatars.discourse-cdn.com/v4/letter/f/e8c25b/32.png) [@Firecat](https://discourse.stonehearth.net/u/Firecat)\ **Post date:** [June 15, 2021, 1:24am UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100/5 "2021-06-15T01:24:55Z")

there are no mods it is windows 10 and it is 64bit version ---

**Author:** ![666reddog](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/666reddog/32/70413_2.png) [@666reddog](https://discourse.stonehearth.net/u/666reddog)\ **Post date:** [June 16, 2021, 8:35am UTC](https://discourse.stonehearth.net/t/not-loading-on-steam-or-anything-crash-file-included/42100/6 "2021-06-16T08:35:15Z")

That could be the issue, you see the 64bit version of the game has an issue with the latest Windows 10 updates, I had this issue in May, the simple version of the fix is to run the 32bit version of the game. The only difference is how fast saves/the game loads, nothing else. There are two ways to do it, messing with the coding (which is what is recommended by most) or deleting a folder in the folders. The newest/deleting the folder (which is more simple and gets the same results) is all the way at the bottom of replies and should be just before that the coding way. There’s something within the 64bit version of the game that conflicts with windows 10. Both ways are on my old thread here: > [@Game Won't Load/Launch On New PC \*SOLVED\*](https://discourse.stonehearth.net/t/game-wont-load-launch-on-new-pc-solved/42064/14): > > [@admins](https://discourse.stonehearth.net/groups/admins) not 100% sure this okay or not, but if any of you have the time to read this, would forever be thankful, let me know if ya know asking for you guys like this is cool or not…