# Need Some Help Please

**URL:** <https://discourse.stonehearth.net/t/need-some-help-please/38013>\
**Category:** Support\
**Created:** [August 29, 2018, 5:56pm UTC](https://discourse.stonehearth.net/t/need-some-help-please/38013 "2018-08-29T17:56:34Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [August 29, 2018, 8:23pm UTC](https://discourse.stonehearth.net/t/need-some-help-please/38013/10 "2018-08-29T20:23:06Z")

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Could you upload your stonehearth.log? It should be inside C:\Program Files (x86)\Steam\steamapps\common\Stonehearth

Black screen usually means some other application is messing with the game (or with the UI process), but if you checked the list from [Crashing on start? Read this! UPDATED October 18, 2016](https://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-18-2016/13297/3) I’m not sure what else could be causing it.

If you change `"force_32_bit" : false` to `"force_32_bit" : true` in your user\_settings.json does it help?

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_[View the full topic](https://discourse.stonehearth.net/t/need-some-help-please/38013)._