# How do I get key?

**URL:** <https://discourse.stonehearth.net/t/how-do-i-get-key/23656>\
**Category:** Support\
**Created:** [July 4, 2016, 3:32am UTC](https://discourse.stonehearth.net/t/how-do-i-get-key/23656 "2016-07-04T03:32:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ozoneparrot](https://avatars.discourse-cdn.com/v4/letter/o/e36b37/32.png) [@Ozoneparrot](https://discourse.stonehearth.net/u/Ozoneparrot)\
**Post date:** [July 4, 2016, 3:32am UTC](https://discourse.stonehearth.net/t/how-do-i-get-key/23656/1 "2016-07-04T03:32:11Z")

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I backed this game on kickstarter a long time ago. I pledged enough to get a key, when do I get the key? I tried mailing support but no one responded.

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**Author:** ![Avairian](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/avairian/32/47084_2.png) [@Avairian](https://discourse.stonehearth.net/u/Avairian)\
**Post date:** [July 4, 2016, 4:05am UTC](https://discourse.stonehearth.net/t/how-do-i-get-key/23656/2 "2016-07-04T04:05:31Z")

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Well the team is on an extended weekend this week due to American Independence Day. I’m sure @brad or @sdee can give you a hand once they return.

An email with a key should have been sent to your email used for your kickstarter account, though that would have been over a year ago. (Spam filters might have gotten it. ☹ )

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**Author:** ![yshan](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/yshan/32/18457_2.png) [@yshan](https://discourse.stonehearth.net/u/yshan)\
**Post date:** [July 4, 2016, 4:18am UTC](https://discourse.stonehearth.net/t/how-do-i-get-key/23656/3 "2016-07-04T04:18:13Z")

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Hi,  
I just pinged the key masters. Fingers crossed one of them sees it. It is vacation time here in the US.  
-Yang

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**Author:** ![Ozoneparrot](https://avatars.discourse-cdn.com/v4/letter/o/e36b37/32.png) [@Ozoneparrot](https://discourse.stonehearth.net/u/Ozoneparrot)\
**Post date:** [July 5, 2016, 5:14pm UTC](https://discourse.stonehearth.net/t/how-do-i-get-key/23656/4 "2016-07-05T17:14:01Z")

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Okay thank you for the help guys.