# Game refuses to launch

**URL:** <https://discourse.stonehearth.net/t/game-refuses-to-launch/35209>\
**Category:** Crash Reports\
**Created:** [May 9, 2018, 12:14am UTC](https://discourse.stonehearth.net/t/game-refuses-to-launch/35209 "2018-05-09T00:14:23Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [May 9, 2018, 2:32pm UTC](https://discourse.stonehearth.net/t/game-refuses-to-launch/35209/4 "2018-05-09T14:32:33Z")

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If it works in 32bit but not in x64 then it’s likely something is interferring with the game. Here’s a list of programs known to mess with the game:

> [@Crashing on start? Read this! UPDATED October 18, 2016](https://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-18-2016/13297/3):
>
> We’re investigating a workaround for the anti-malware / privacy software issue. Until then, here’s a list of troublesome programs. If you are on this list, try disabling the program to see if that helps: Lavasoft Ad-Aware Norton 360 Webroot Hide My IP ASproxy Windows 8 Firewall Control RivaTuner Statistics Server The following programs may also be problematic: "acpiz.dll" // Unknown. "adialhk.dll" // Kaspersky Internet Security. "airfoil…

Sometimes adding an exception to your antivirus / firewall works.

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