# Game Freezing and Crashing **URL:** \ **Category:** Other Reports\ **Tags:** no\_longer\_applicable\ **Created:** [August 5, 2015, 5:58am UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262 "2015-08-05T05:58:02Z")\ **Posts on this page:** 11\ **Page:** 1

**Author:** ![GizmoAssault](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@GizmoAssault](https://discourse.stonehearth.net/u/GizmoAssault)\ **Post date:** [August 5, 2015, 5:58am UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/1 "2015-08-05T05:58:02Z")

So I’ve had Stonehearth since it came to Steam and its been alright and has run smoothly. When Alpha 10.5 came out it was a bit buggy and thats when it first crashed. It’s been happening more and more recently and it’ll just start to lag a bit then the whole screen will freeze but the sound will keep going. Everytime this happens I have to restart my computer. I love this game but I can’t play more than 30 minutes at a time. I have Windows 8.1, 8 GB Ram, Intel I.7 Processor. The computer is maybe 2 years old and I have the Nvidia Experience control panel which says my drivers are up to date. What exactly can I do in this situation? ---

**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\ **Post date:** [August 5, 2015, 6:19am UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/2 "2015-08-05T06:19:27Z")

@GizmoAssault - We can start by talking a look at the stonehearth.log file from a game that crashed. Also, let us know if there’s a crash.dmp file there too. ---

**Author:** ![GizmoAssault](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@GizmoAssault](https://discourse.stonehearth.net/u/GizmoAssault)\ **Post date:** [August 5, 2015, 6:23am UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/3 "2015-08-05T06:23:42Z")

I can’t access my computer right now but how would I access the log file and crash dump file? ---

**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\ **Post date:** [August 5, 2015, 6:36am UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/4 "2015-08-05T06:36:28Z")

It should be in the folder where stonehearth is installed. If you’re on Steam you can: - Right click stonehearth in your library - Select ‘Properties’ - Select the ‘Local Files’ tab - Select ‘Browse Local Files’ ---

**Author:** ![GizmoAssault](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@GizmoAssault](https://discourse.stonehearth.net/u/GizmoAssault)\ **Post date:** [August 5, 2015, 4:01pm UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/5 "2015-08-05T16:01:57Z")

Ok I finally found the stonehearth.log file. Unfortunately it won’t let me upload it because it is over 9000 KB bigger than the allowed size. How should I go about uploading it? There also isn’t a crash dump file. ---

**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\ **Post date:** [August 5, 2015, 4:06pm UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/6 "2015-08-05T16:06:55Z")

Do you have a dropbox folder? Otherwise you can email it to [contact@radiant-entertainment.com](mailto:contact@radiant-entertainment.com) and we’ll see if a file that big makes it in. ---

**Author:** ![GizmoAssault](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@GizmoAssault](https://discourse.stonehearth.net/u/GizmoAssault)\ **Post date:** [August 5, 2015, 4:10pm UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/7 "2015-08-05T16:10:35Z")

Ok, I have emailed it to you guys. Thanks for all the help so far! ---

**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\ **Post date:** [August 5, 2015, 5:43pm UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/8 "2015-08-05T17:43:06Z")

**Author:** ![GizmoAssault](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@GizmoAssault](https://discourse.stonehearth.net/u/GizmoAssault)\ **Post date:** [August 5, 2015, 7:12pm UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/9 "2015-08-05T19:12:27Z")

Sure! This has happend multiple times with different saves. ---

**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\ **Post date:** [August 5, 2015, 10:56pm UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/10 "2015-08-05T22:56:51Z")

Do you have a failing save on the Alpha 11 branch? We changed a lot of scaffolding code since Alpha 10.5 that it’s hard to see if the same problem exists. ---

**Author:** ![GizmoAssault](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@GizmoAssault](https://discourse.stonehearth.net/u/GizmoAssault)\ **Post date:** [August 6, 2015, 1:47am UTC](https://discourse.stonehearth.net/t/game-freezing-and-crashing/15262/11 "2015-08-06T01:47:28Z")

I had at least 2 failing saves on the latest branch and since they had so many problems I just went back to the most recent version.