# Game crashes since the start / Help, please

**URL:** <https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644>\
**Category:** Resolved Reports\
**Tags:** resolved\
**Created:** [December 26, 2015, 8:33pm UTC](https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644 "2015-12-26T20:33:00Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kluengle](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/kluengle/32/48797_2.png) [@Kluengle](https://discourse.stonehearth.net/u/Kluengle)\
**Post date:** [December 26, 2015, 8:33pm UTC](https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644/1 "2015-12-26T20:33:00Z")

</div>

Hello everybody,

Anticipation, sorry for my Google English.

So did my game, bought a few days ago. Unfortunately I do not get it to start.  
There is no error message, which is ended only

My computer data:

- 8 Core Processor
- 16 GB of RAM
- 750 GTI Geforce graphics card

What I’m saying is, the power should be enough.

What we have already done:

- We have followed these instructions:  
[Some Technical Stuff – Stonehearth](http://stonehearth.net/some-technical-stuff/)

- Have my graphics card geupdate

- The users have set file on Win 7 Komapatibilitätsmodus.

- and much more. Only thing we have not done, I again Win 7 Install.

Maybe someone else has a piece of advice, what can I do?

lg Short

* * *

Hallo zusammen,

Vorweg, sorry für mein Google English.

Also habe mir das Spiel, vor ein paar Tagen gekauft. Leider bekomme ich es nicht zum Starten.  
Es gibt keine Fehler Meldung, nur das Wird beendet  
Mein Rechner daten:

- 8 Kern Prozessor
- 16 gb Ram
- 750 gti Geforce Grafik Karte

Was ich damit sagen möchte ist die Leistung müsste reichen.

Was wir schon alles getan haben:

- Wir sind diesen Anweisungen gefolgt:  
[Some Technical Stuff – Stonehearth](http://stonehearth.net/some-technical-stuff/)

- Haben meine Grafik Karte geupdate

- haben die Anwender Datei auf Win 7 Komapatibilitätsmodus eingestellt.

- und vieles mehr. Einzige was wir noch nicht gemacht haben ist, das ich wieder Win 7 Installiere.

VIelleicht hat ja noch jemand einen Rat, was ich tun kann?

lg Kurze

---

<div class="post-metadata">

**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [December 26, 2015, 9:47pm UTC](https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644/2 "2015-12-26T21:47:23Z")

</div>

Hello, @Kluengle, welcome to the forum 😄

Could you upload your stonehearth.log file?

About advice, first, try the suggestions mentioned here:  
[http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-november-29/13297](http://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-november-29/13297)

If none of them work, try this: If you’re playing by Steam, right click Stonehearth on your Steam library, select “Properties”, select the “Local Files” tab and click on “Browse Local Files”. There you should see a file called “user\_settings.json”.  
Open it with the notepad, and if it only contains your user\_id, replace the content of all the file with this (remember to replace the user\_id value with the one you had):

```
{
    "user_id" : "YOUR ID HERE",
    "collect_analytics" : true,
    "enable_auto_save" : false,
    "renderer" : {
        "run_once" : true,
        "use_high_quality" : false,
        "enable_ssao" : false,
        "enable_shadows" : false,
        "shadow_resolution" : 256,
        "msaa_samples" : 0,
        "shadow_quality" : 1,
        "max_lights" : 30,
        "enable_vsync" : false,
        "enable_fullscreen" : false,
        "screen_width" : 1920,
        "screen_height" : 1018,
        "draw_distance" : 1000
    },
    "audio" : {
        "bgm_volume" : 0.6,
        "efx_volume" : 0.6
    },
    "enable_lua_jit" : false,
    "force_32_bit" : true,
    "language" : "en"
}
```

---

<div class="post-metadata">

**Author:** ![Kluengle](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/kluengle/32/48797_2.png) [@Kluengle](https://discourse.stonehearth.net/u/Kluengle)\
**Post date:** [December 26, 2015, 10:46pm UTC](https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644/3 "2015-12-26T22:46:09Z")

</div>

Nabend Many many thanks

The third change to the file has funtionier.

lg Short

---

<div class="post-metadata">

**Author:** ![Wiese2007](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/wiese2007/32/15946_2.png) [@Wiese2007](https://discourse.stonehearth.net/u/Wiese2007)\
**Post date:** [December 27, 2015, 4:31am UTC](https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644/4 "2015-12-27T04:31:09Z")

</div>

Moin Moin Good that it works now 😉 and dont forget to add the german Patch [[MOD-771] Deutsche Übersetzung Alpha 23 + sehr viele Modübersetzungen](http://discourse.stonehearth.net/t/german-translation-alpha-13-1-some-modtranslations/10285)

---

<div class="post-metadata">

**Author:** ![Kluengle](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/kluengle/32/48797_2.png) [@Kluengle](https://discourse.stonehearth.net/u/Kluengle)\
**Post date:** [December 27, 2015, 9:05am UTC](https://discourse.stonehearth.net/t/game-crashes-since-the-start-help-please/18644/5 "2015-12-27T09:05:29Z")

</div>

Hello Wiese2007

Hehe thanks for the tip, I most of times.  
Am totally in bad English xD  
lg Shorty