# Game Crashes on Start

**URL:** <https://discourse.stonehearth.net/t/game-crashes-on-start/18699>\
**Category:** Other Reports\
**Tags:** no\_longer\_applicable\
**Created:** [December 28, 2015, 11:30pm UTC](https://discourse.stonehearth.net/t/game-crashes-on-start/18699 "2015-12-28T23:30:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Hungus](https://avatars.discourse-cdn.com/v4/letter/h/46a35a/32.png) [@Hungus](https://discourse.stonehearth.net/u/Hungus)\
**Post date:** [December 28, 2015, 11:30pm UTC](https://discourse.stonehearth.net/t/game-crashes-on-start/18699/1 "2015-12-28T23:30:23Z")

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Crashes on startup  
stonehearth.log:  
2015-Dec-29 00:20:58.733445 | server | 1 | app | Stonehearth Version 0.13.0.489 (x64)  
2015-Dec-29 00:20:58.734445 | server | 1 | core.config | user id is cb8f24fa-adaa-11e5-9432-00ffb49b9531  
2015-Dec-29 00:20:58.734445 | server | 1 | core.config | session id is a704d332-adb9-11e5-93b2-00ffb49b9531  
2015-Dec-29 00:20:58.734445 | server | 0 | core.system | Initializing crash reporter  
2015-Dec-29 00:20:59.243474 | server | 0 | lua.data | lua jit is disabled  
2015-Dec-29 00:20:59.264476 | server | 1 | resources | Module rayyas\_children\_ui version 1 is deferred load)  
2015-Dec-29 00:21:00.429542 | server | 1 | resources | Modules are verified pristine.  
2015-Dec-29 00:21:00.444543 | server | 1 | app | Running Stonehearth server on port 32182

PC specs:  
Windows 7  
Intel Core i7 3.5 GHZ, 8GB RAM  
Geforce GTX 760 (just updated the drivers)

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<div class="post-metadata">

**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [December 29, 2015, 12:25am UTC](https://discourse.stonehearth.net/t/game-crashes-on-start/18699/2 "2015-12-29T00:25:45Z")

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Hey there @Hungus, welcome to the Discourse! Sorry to hear that you are having trouble launching the game. Have a few questions for you so we can try and figure this out:

- What happens when you launch the game? Do you see Stonehearth open at all (even if only for a moment)? Do you hear any music?
- Can you upload the `crash.dmp` from the same folder as the log above? (You can drag and drop the file right into a compose window)
- Have you attempted to install any mods?
- Can you post the contents of your `user_settings.json` file again in the same folder as your log?

Thanks!

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<div class="post-metadata">

**Author:** ![Hungus](https://avatars.discourse-cdn.com/v4/letter/h/46a35a/32.png) [@Hungus](https://discourse.stonehearth.net/u/Hungus)\
**Post date:** [December 29, 2015, 5:45pm UTC](https://discourse.stonehearth.net/t/game-crashes-on-start/18699/3 "2015-12-29T17:45:04Z")

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Hi,

- When I launch, 1-2 seconds pass, then a popup appears which says that Stonehearth stopped working. Nothing else happens, no music.
- I don’t see any crash.dmp file in that folder
- I haven’t installed any mods. Just bought the game.
- These are the contents of user\_settings.json:  
{  
“user\_id” : “cb8f24fa-adaa-11e5-9432…”  
}

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<div class="post-metadata">

**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [December 29, 2015, 5:47pm UTC](https://discourse.stonehearth.net/t/game-crashes-on-start/18699/4 "2015-12-29T17:47:47Z")

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Great, thanks! Let’s try this:

Can you replace the contents of your `user_settings.json` with the following (be sure to put in your ID):

```
{
    "user_id" : "YOUR ID HERE",
    "collect_analytics" : true,
    "enable_auto_save" : false,
    "renderer" : {
        "run_once" : true,
        "use_high_quality" : false,
        "enable_ssao" : false,
        "enable_shadows" : false,
        "shadow_resolution" : 256,
        "msaa_samples" : 0,
        "shadow_quality" : 1,
        "max_lights" : 30,
        "enable_vsync" : false,
        "enable_fullscreen" : false,
        "screen_width" : 1920,
        "screen_height" : 1018,
        "draw_distance" : 1000
    },
    "audio" : {
        "bgm_volume" : 0.6,
        "efx_volume" : 0.6
    },
    "enable_lua_jit" : false,
    "force_32_bit" : false,
    "language" : "en"
}

```

If that does not work, please try changing `"force_32_bit" : false,` to `"force_32_bit" : true,`

Please let us know if either of those work (and which one if it does 😉). Good luck!