# Crash within a few moments of playing

**URL:** <https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532>\
**Category:** Other Reports\
**Tags:** no\_longer\_applicable\
**Created:** [September 19, 2014, 7:36pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532 "2014-09-19T19:36:24Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 19, 2014, 7:36pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/1 "2014-09-19T19:36:24Z")

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Hello I need some help my game keeps crashing when I start a new world about after a minute or two is there a fix to this? Thanks for helping.

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**Author:** ![Solus](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/solus/32/44015_2.png) [@Solus](https://discourse.stonehearth.net/u/Solus)\
**Post date:** [September 19, 2014, 7:48pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/2 "2014-09-19T19:48:08Z")

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Hey @Bot125. Can you give your System Specs? The likely culprit in this scenario is that you need to update your Graphics Drivers. That has been an issue a lot of the time.

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 19, 2014, 7:55pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/3 "2014-09-19T19:55:36Z")

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Yes I can

AMD Radeon HD 8570D Graphics Card

AMD Elite Quad-Core A8-6500 Accelerated Processor

Dont think you need anything else if you do just ask

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**Author:** ![SteveAdamo](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/steveadamo/32/13955_2.png) [@SteveAdamo](https://discourse.stonehearth.net/u/SteveAdamo)\
**Post date:** [September 19, 2014, 7:59pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/4 "2014-09-19T19:59:28Z")

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hey there @Bot125 … welcome aboard! 😄

just to get a few more details, would you mind providing your OS and memory as well?

which client are you using? Humble Bundle or Steam? have you tried both?

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 19, 2014, 8:02pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/5 "2014-09-19T20:02:21Z")

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At the moment I am using both and I have a Windows 8.1 and 8GB DDR3 system memory.

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**Author:** ![sdee](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/sdee/32/65441_2.png) [@sdee](https://discourse.stonehearth.net/u/sdee)\
**Post date:** [September 19, 2014, 9:16pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/6 "2014-09-19T21:16:45Z")

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Please also report the version of your AMD drivers!

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 19, 2014, 10:17pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/7 "2014-09-19T22:17:01Z")

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Processor: 6.3.9600.16384

Graphics card: 13.152.1.1000

This is what my computer says it is so if its wrong I have no idea what the version is…

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 20, 2014, 2:31am UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/8 "2014-09-20T02:31:06Z")

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Alright I have been looking around and such for solutions and I have Uninstalled/reinstalled Stonehearth and all my drivers are up to date. I hope the devs fix this because I really want to play this game

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**Author:** ![Tuhalu](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/tuhalu/32/44358_2.png) [@Tuhalu](https://discourse.stonehearth.net/u/Tuhalu)\
**Post date:** [September 20, 2014, 8:58am UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/9 "2014-09-20T08:58:45Z")

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Here is one thing you can try. When you load the game, go to the “options” in the top right of the screen and turn your graphics settings way down (or off). I found that helped with some crash issues I was having with my nVidia graphics card (seems like when I zoomed out, it wouldn’t be able to handle the graphics anymore and would crash).

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 21, 2014, 4:20am UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/10 "2014-09-21T04:20:19Z")

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I have already tried this sadly it did not work

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**Author:** ![not\_owen\_wilson](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/not_owen_wilson/32/43503_2.png) [@not\_owen\_wilson](https://discourse.stonehearth.net/u/not_owen_wilson)\
**Post date:** [September 21, 2014, 4:35am UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/11 "2014-09-21T04:35:05Z")

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Hi there,

As it turns out, your drivers (version 13.152.1.1000) aren’t actually up-to-date (you have to go to AMD’s website to get the latest, not HP’s). Here’s a link to the latest drivers, which should fix the problem: [Desktop](http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064) . Let us know if that fixes your issue!

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**Author:** ![Bot125](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/bot125/32/50430_2.png) [@Bot125](https://discourse.stonehearth.net/u/Bot125)\
**Post date:** [September 21, 2014, 3:42pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/12 "2014-09-21T15:42:53Z")

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Oh yes it worked thanks for your help! And thanks for the other people trying to help but failed!

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**Author:** ![finnstermcl](https://avatars.discourse-cdn.com/v4/letter/f/7cd45c/32.png) [@finnstermcl](https://discourse.stonehearth.net/u/finnstermcl)\
**Post date:** [September 21, 2014, 10:33pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/13 "2014-09-21T22:33:55Z")

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Whenever i start to play StoneHearth my game suddenly crashes in about 1 minute. If you can help please tell me i have a AMD Radeon HD 8400 graphics card.

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**Author:** ![SteveAdamo](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/steveadamo/32/13955_2.png) [@SteveAdamo](https://discourse.stonehearth.net/u/SteveAdamo)\
**Post date:** [September 21, 2014, 10:34pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/14 "2014-09-21T22:34:29Z")

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hey there @finnstermcl … welcome aboard! 😄

your post has been merged with this similar report…

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**Author:** ![yellandrebel](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/yellandrebel/32/13206_2.png) [@yellandrebel](https://discourse.stonehearth.net/u/yellandrebel)\
**Post date:** [September 22, 2014, 7:52pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/15 "2014-09-22T19:52:15Z")

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Just updated my drivers with the link in this thread, restarted, and had my fastest crash yet. Before I could even place my banner.  
AMD Radeon HD 4890  
AMD FX-4130 Quad-Core Processor  
MSI 970A-G46 Mobo  
8GB DDR3 RAM  
Not sure what other information you’d need? I was just moving the camera around with WADS to pick a location.

Edit: I’ve just been running from Steam. I’ll try the humble bundle installer and report back.  
Edit2: same result.

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**Author:** ![Kizoku](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@Kizoku](https://discourse.stonehearth.net/u/Kizoku)\
**Post date:** [September 23, 2014, 4:16pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/16 "2014-09-23T16:16:07Z")

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I also is having the same problems. my game crashes and exits within 2 second of trying to continue my saved file.

OPERATING SYSTEM:  
Windows 2.6.1.7600  
CPU TYPE:  
Intel® Core™ i7-4770K CPU @ 3.50GHz  
CPU SPEED:  
3.52 GHz  
SYSTEM MEMORY:  
17.11 GB  
VIDEO CARD MODEL:  
AMD Radeon R9 200 Series  
VIDEO CARD MEMORY:  
2.89 GB  
VIDEO CARD DRIVER:  
aticfx32.dll

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**Author:** ![not\_owen\_wilson](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/not_owen_wilson/32/43503_2.png) [@not\_owen\_wilson](https://discourse.stonehearth.net/u/not_owen_wilson)\
**Post date:** [September 23, 2014, 8:10pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/17 "2014-09-23T20:10:51Z")

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Okay, time to bring out the big guns. @kizoku, @yellandrebel, I’m gonna need some help (and some time) to figure out what’s going wrong here. A couple of steps.

1. Locate the directory your ‘stonehearth.log’ and ‘user\_settings.json’ files are in. These should be in a directory like ‘C:\Users{your user name}\AppData\Local\stonehearth’ .
2. Open your ‘user\_settings.json’ file in a text editor (notepad is fine).
3. Replace the entire contents of that file with the following:  
`
{
“logging” : {
“log_level” : 9
}
}
`
4. Run stonehearth until it crashes.
5. Go back to that directory with stonehearth.log and user\_settings.json. You’ll see a very **big** stonehearth.log file. Send that to me in a private message! (You should be able to zip it to make it smaller, I think.) To send me a private message, just click on my portrait in this message, and you’ll see the option there.

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**Author:** ![SteveAdamo](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/steveadamo/32/13955_2.png) [@SteveAdamo](https://discourse.stonehearth.net/u/SteveAdamo)\
**Post date:** [September 23, 2014, 8:28pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/18 "2014-09-23T20:28:35Z")

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> [@not\_owen\_wilson](#):
>
> To send me a private message, just click on my portrait in this message, and you’ll see the option there.

as they are both new users, hopefully they won’t have an issue sending PMs… 🙏

some free file hosting sites may be an alternative…

- [https://www.dropbox.com/](https://www.dropbox.com/)
- [http://www.tinyupload.com/](http://www.tinyupload.com/)
- [http://www.filedropper.com/](http://www.filedropper.com/)

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**Author:** ![not\_owen\_wilson](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/not_owen_wilson/32/43503_2.png) [@not\_owen\_wilson](https://discourse.stonehearth.net/u/not_owen_wilson)\
**Post date:** [September 23, 2014, 8:31pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/19 "2014-09-23T20:31:33Z")

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> [@SteveAdamo](#):
>
> some free file hosting sites may be an alternative…
> 
> [http://www.tinyupload.com/](http://www.tinyupload.com/)  
> [http://www.filedropper.com/](http://www.filedropper.com/)

Sweet, thanks!

Also: The first person to make an ‘over nine (thousand)’ joke is banned. _Forever_.

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**Author:** ![yellandrebel](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/yellandrebel/32/13206_2.png) [@yellandrebel](https://discourse.stonehearth.net/u/yellandrebel)\
**Post date:** [September 23, 2014, 10:17pm UTC](https://discourse.stonehearth.net/t/crash-within-a-few-moments-of-playing/7532/20 "2014-09-23T22:17:30Z")

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Ooookay I didn’t even make it to the screen and it crashed. Twice. Started loading the map and then before it even finished loading the program stopped working. Going to send the file over now.  
Edit: “Sorry, new users can not upload attachments.” On to tinyupload.  
Edit2: [Here it is.](http://s000.tinyupload.com/index.php?file_id=34426995692203048089)

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