# Can't start the game (A18)

**URL:** <https://discourse.stonehearth.net/t/cant-start-the-game-a18/25737>\
**Category:** Crash Reports\
**Created:** [September 23, 2016, 4:10pm UTC](https://discourse.stonehearth.net/t/cant-start-the-game-a18/25737 "2016-09-23T16:10:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ray\_Li](https://avatars.discourse-cdn.com/v4/letter/r/d2c977/32.png) [@Ray\_Li](https://discourse.stonehearth.net/u/Ray_Li)\
**Post date:** [September 23, 2016, 4:10pm UTC](https://discourse.stonehearth.net/t/cant-start-the-game-a18/25737/1 "2016-09-23T16:10:29Z")

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my English is poor.

why i can’t start the game?

問題簽章:  
問題事件名稱: APPCRASH  
應用程式名稱: Stonehearth.exe  
應用程式版本: 0.18.0.663  
應用程式時間戳記: 57e2f2cb  
錯誤模組名稱: libcef.dll  
錯誤模組版本: 3.2171.1902.0  
錯誤模組時間戳記: 5452e9a4  
例外狀況代碼: c000001d  
例外狀況位移: 0000000001c7b323  
作業系統版本: 6.1.7600.2.0.0.256.1  
地區設定識別碼: 1028  
其他資訊 1: 1849  
其他資訊 2: 1849c65267ce2967d89f315e1c3c4b82  
其他資訊 3: fcbe  
其他資訊 4: fcbe2f2e8c9407e5c36a29baebb858e3

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**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\
**Post date:** [September 23, 2016, 4:54pm UTC](https://discourse.stonehearth.net/t/cant-start-the-game-a18/25737/2 "2016-09-23T16:54:25Z")

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@Ray_Li - Welcome to the forum! That error message can occur if you’re running Windows 7 and not having Service Pack 1 installed. You can find instructions on how to check and install Service Pack 1 here:

[http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1](http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1)

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**Author:** ![jomaxro](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/jomaxro/32/47935_2.png) [@jomaxro](https://discourse.stonehearth.net/u/jomaxro)\
**Post date:** [September 24, 2016, 5:33am UTC](https://discourse.stonehearth.net/t/cant-start-the-game-a18/25737/3 "2016-09-24T05:33:59Z")

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If it helps, here is the above article in simplified Chinese:  
[https://support.microsoft.com/zh-cn/help/15090/windows-7-install-service-pack-1-sp1](https://support.microsoft.com/zh-cn/help/15090/windows-7-install-service-pack-1-sp1)