# Black screen at start

**URL:** <https://discourse.stonehearth.net/t/black-screen-at-start/29533>\
**Category:** Bug Reports\
**Created:** [April 5, 2017, 5:46pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533 "2017-04-05T17:46:08Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\
**Post date:** [April 5, 2017, 7:00pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533/3 "2017-04-05T19:00:07Z")

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Black screen with music is almost always due to a anti-malware, firewall, security, or privacy software.

Here’s a list of programs that have been know to cause problems:

> [@Crashing on start? Read this! UPDATED October 18, 2016](https://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-18-2016/13297/3):
>
> We’re investigating a workaround for the anti-malware / privacy software issue. Until then, here’s a list of troublesome programs. If you are on this list, try disabling the program to see if that helps: Lavasoft Ad-Aware Norton 360 Webroot Hide My IP ASproxy Windows 8 Firewall Control RivaTuner Statistics Server The following programs may also be problematic: "acpiz.dll" // Unknown. "adialhk.dll" // Kaspersky Internet Security. "airfoil…

If you’re running any of those, try disabling it to see if it’s the problem. If it is, see if you can make an exception for Stonehearth in their software.

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_[View the full topic](https://discourse.stonehearth.net/t/black-screen-at-start/29533)._