# Black screen at start

**URL:** <https://discourse.stonehearth.net/t/black-screen-at-start/29533>\
**Category:** Bug Reports\
**Created:** [April 5, 2017, 5:46pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533 "2017-04-05T17:46:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kanalgrufti](https://avatars.discourse-cdn.com/v4/letter/k/e0b2c6/32.png) [@kanalgrufti](https://discourse.stonehearth.net/u/kanalgrufti)\
**Post date:** [April 5, 2017, 5:46pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533/1 "2017-04-05T17:46:08Z")

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**Summary:**

if i start game i only have a black screen with music, but nothing more.

**Steps to reproduce:**

1. 
2. 
3. 

**Expected Results:**

**Actual Results:**

**Notes:**

**Attachments:**

**Version Number and Mods in use:**

**System Information:**

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**Author:** ![Relyss](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/relyss/32/41785_2.png) [@Relyss](https://discourse.stonehearth.net/u/Relyss)\
**Post date:** [April 5, 2017, 5:48pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533/2 "2017-04-05T17:48:20Z")

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Hey @kanalgrufti, you can check these things and see if any of them helps:

1. Make sure you have your graphic drivers updated from your manufacturer’s website (auto-updaters don’t always detect correctly that there’s an update)
2. Check if your antivirus/firewall is blocking the game.
3. Remove any old mods that you have installed, they might be incompatible with the latest version.
4. Check the stonehearth.log file for errors. It’s inside C:\Program Files (x86)\Steam\steamapps\common\Stonehearth.
5. Verify integrity of the game cache on Steam.

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**Author:** ![Albert](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/albert/32/45599_2.png) [@Albert](https://discourse.stonehearth.net/u/Albert)\
**Post date:** [April 5, 2017, 7:00pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533/3 "2017-04-05T19:00:07Z")

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Black screen with music is almost always due to a anti-malware, firewall, security, or privacy software.

Here’s a list of programs that have been know to cause problems:

> [@Crashing on start? Read this! UPDATED October 18, 2016](https://discourse.stonehearth.net/t/crashing-on-start-read-this-updated-october-18-2016/13297/3):
>
> We’re investigating a workaround for the anti-malware / privacy software issue. Until then, here’s a list of troublesome programs. If you are on this list, try disabling the program to see if that helps: Lavasoft Ad-Aware Norton 360 Webroot Hide My IP ASproxy Windows 8 Firewall Control RivaTuner Statistics Server The following programs may also be problematic: "acpiz.dll" // Unknown. "adialhk.dll" // Kaspersky Internet Security. "airfoil…

If you’re running any of those, try disabling it to see if it’s the problem. If it is, see if you can make an exception for Stonehearth in their software.

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**Author:** ![Dominic\_Coppernoll](https://avatars.discourse-cdn.com/v4/letter/d/e95f7d/32.png) [@Dominic\_Coppernoll](https://discourse.stonehearth.net/u/Dominic_Coppernoll)\
**Post date:** [January 10, 2019, 11:22pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533/4 "2019-01-10T23:22:28Z")

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im having the same issue but i eventually found a temp fix by running in windows xp compatibility

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**Author:** ![Nikia](https://sea2.discourse-cdn.com/flex022/user_avatar/discourse.stonehearth.net/nikia/32/24267_2.png) [@Nikia](https://discourse.stonehearth.net/u/Nikia)\
**Post date:** [January 11, 2019, 4:21pm UTC](https://discourse.stonehearth.net/t/black-screen-at-start/29533/5 "2019-01-11T16:21:31Z")

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Make sure you’re filling out your own bug report post with all of the necessary information, by making a new thread. Bringing back a 2 year old thread without any viable information is frowned upon. @Dominic_Coppernoll